Treatment Coordinator

Overview

As an Orthodontic Treatment Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment.

Schedule (days/hours)

M-F 8-5

Responsibilities

• Clearly explain recommended orthodontic treatment plans, including traditional braces, aligners, and other orthodontic appliances
• Educate patients on treatment expectations, timelines, benefits, and financial obligations
• Collaborate with orthodontists to ensure patients understand their treatment recommendations
• Present treatment fees, payment arrangements, financing options, and available discounts in a clear and professional manner
• Review orthodontic insurance benefits, coverage limitations, and estimated patient financial responsibilities
• Travel regularly between assigned orthodontic practice locations based on operational needs

Qualifications

• Minimum of 2 years of experience in dental or orthodontic treatment coordination, preferably in an orthodontic setting.
• Strong knowledge of orthodontic procedures, treatment planning, and patient consultation processes.
• Proven ability to present treatment plans and improve case acceptance.
• Experience discussing treatment fees, payment options, financing, and insurance benefits.
• Excellent interpersonal, communication, negotiation, and customer service skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with dental practice management software and electronic patient records.
• Ability and willingness to travel regularly between assigned practice locations.
• Valid driver's license and reliable transportation
• Ability to work independently while collaborating effectively with clinical and administrative teams.

Compensation

$24.00 - $28.00 per hour

About Us

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands.com

• Clearly explain recommended orthodontic treatment plans, including traditional braces, aligners, and other orthodontic appliances
• Educate patients on treatment expectations, timelines, benefits, and financial obligations
• Collaborate with orthodontists to ensure patients understand their treatment recommendations
• Present treatment fees, payment arrangements, financing options, and available discounts in a clear and professional manner
• Review orthodontic insurance benefits, coverage limitations, and estimated patient financial responsibilities
• Travel regularly between assigned orthodontic practice locations based on operational needs
• Minimum of 2 years of experience in dental or orthodontic treatment coordination, preferably in an orthodontic setting.
• Strong knowledge of orthodontic procedures, treatment planning, and patient consultation processes.
• Proven ability to present treatment plans and improve case acceptance.
• Experience discussing treatment fees, payment options, financing, and insurance benefits.
• Excellent interpersonal, communication, negotiation, and customer service skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with dental practice management software and electronic patient records.
• Ability and willingness to travel regularly between assigned practice locations.
• Valid driver's license and reliable transportation
• Ability to work independently while collaborating effectively with clinical and administrative teams.