Jobs in the United States

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Added just now
Sr Associate, Consumer Insights – Financial Services
JD Power
Remote, United States
Demonstrated experience using SPSS (or similar statistical software)
Added just now
JP
Analyst, Consumer Insights – Financial Services
JD Power
Remote, United States
- $80,000 to $100,000 USD / year
Demonstrated experience using SPSS (or similar statistical software) with a background in survey research highly preferable
Added just now
MD
Registered Dental Assistant - Clifton E. Nakatani, DDS, MSD
Mosaic Dental Collective, LLC
Sacramento, CA
- $22 to $26 USD / hour
Experience with dental software (e.g., Dentrix or similar) is a plus
Added just now
Chief Operations Officer
OMNI Human Resource Management
Kansas City, MO
Added 1 min ago
PL
Test & Evaluation Lead
Primordial Labs
Remote, United States
- $170,000 to $210,000 USD / year
…into structured actions across drones, sensors, and mission software - enabling faster, more intuitive control in high-stakes environments. We’re a distributed team of engineers, operators,…
Added 1 min ago
3 - Multifamily Housing Specialists
PUBLIC HOUSING AGENCY OF THE CITY OF ST PAUL
United States
Using computers and related software applications;
Added 1 min ago
Technical Program Manager, Air Defense (SIP)
Anduril Industries
Irvine, CA
…Roadrunner, Sentry, Anvil, Pulsar, and Wisp integrated into a software-enabled Air Defense family of systems tailored to the modern battlespace. At a time when air superiority can no longer…
Added 1 min ago
Director, Government Relations
Anduril Industries
Washington, DC
…capability. In addition, Anduril recently announced Arsenal-2, a new, software-defined shipyard in Maryland, which will build complex components and large scale assemblies as a supplier in…
Added 1 min ago
TT
Engineering Lead
True Talent Solutions Partners
San Francisco, CA
- $221,000 to $295,000 USD / year
- At least 6 years of full-stack software engineering experience, including 2 or more years as an engineering manager.
Added 1 min ago
CO
Business System Analyst
City of Raleigh North Carolina
Raleigh, NC
- $61,306 to $95,004 USD / year
…Administration, or related field; less than 1 year experience in software development lifecycle framework, business systems analysis, software consultation, or a related…
Added 3 mins ago
RF
Frisco Branch Member Service Representative - Full Time with Sign-On Bonus
Randolph-Brooks Federal Credit Union
United States
- From $20 USD / hour
- Full-time
Proficient in utilizing PC, software and other office equipment
Added 3 mins ago
Contact Center Representative: Consumer Lending - Corpus Christi
Randolph-Brooks Federal Credit Union
United States
To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU · Must have a reliable home internet provider to hard wire a connection to (Ethernet cable provided)
Added 4 mins ago
F5 Network Engineer
SMS DATA PRODUCTS GROUP, INC
Arlington, VA
Must have ONE or more of the following active network certifications:
Added 4 mins ago
U
Staff Software Engineer - Android, Mobile Networking
Uber
San Francisco, CA · Seattle, WA · Sunnyvale, CA
- $232,000 to $258,000 USD / year
…include latency and reliability, consumer-facing networking APIs, developer experience, and…
Added 4 mins ago
AT
Site Supervisor - LDAR
Alliance Technical Group
Mont Belvieu, TX
- $30 USD / hour
Must have strong interpersonal (written and verbal), communications skills
Added 5 mins ago
Systems Engineer 2
Onto Innovation Inc-US
United States
Work with applications, software, and field service teams to resolve system issues and support hardware/software integration.
Added 5 mins ago
Principal Cloud Engineer
Fidelity Technology Group, LLC
Merrimack, NH
…influence platform architecture, engineering practices, and the developer experience across the…
Added 5 mins ago
Full Stack Engineer
Fidelity Technology Group, LLC
Westlake, TX
Strong knowledge of SQL, data modeling, system design, and software engineering fundamentals.
Added 5 mins ago
FT
Principal Database Administrator
Fidelity Technology Group, LLC
Boston, MA
- $107,000 to $216,000 USD / year
Experience supporting modern software delivery practices, including continuous integration and continuous deployment (CI/CD)
Added 5 mins ago
Full Stack Engineer
Fidelity Technology Group, LLC
Durham, NC
Strong knowledge of SQL, data modeling, system design, and software engineering fundamentals.
Added 5 mins ago
HF
Class A Professional Driver
Houston Food Bank
Houston, TX
- $21 to $26.25 USD / hour
Knowledge of tracking and dispatch software (i.e., Samsara)
Added 6 mins ago
A
Vehicle Inspector
ADESA
Plainfield, IN
- $19 to $20 USD / hour
Capture data accurately on a mobile device, work comfortably with software and technology.
Added 7 mins ago
Sr. Platform Software Engineer, AI & Data Platforms (AiDP)
Apple
Sunnyvale, CA
Data powers Apple's software, services, and product development. Apple's Data Services Org. provides a diverse range of data solutions, including SQL and NoSQL databases, search engines,…
Added 7 mins ago
Sr. Software Engineer, AI & Data Platforms (AiDP)
Apple
Sunnyvale, CA
Experience building highly available software services or platform infrastructure
Added 7 mins ago
Sr. Software Engineer, Distributed Systems - Platform Apps & Technologies
Apple
Cupertino, CA
…and tools to help other engineers be more productive and make software easier to create, build, and distribute. We believe that streamlining software engineering is an important part of…

SMB IT Solutions

Technical Support Specialist (Tier I) Helpdesk

Smyrna, GA, United States

$45,000 to $50,000 USD / year · Full-time

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Job details

Pay: $45,000 to $50,000 USD / year
Job type: Full-time
Apply by: Feb 11, 2027
Working hours: 40 hours per week
Posting language: English
Posted: Nov 13, 2026

Original job description

JOB TITLE: Junior Help Desk Technician SALARY RANGE: $45,000 - $50,000 + Benefits HOURS OF WORK: 40 hours per week LEAVE ENTITLEMENT: 15 days per year RESPONSIBLE TO: Service Delivery Coordinator

OVERVIEW

The Junior Help Desk Technician handles the first level support requests that come in from our Clients. They are the first to touch a help desk ticket and make sure that the issue is handled quickly, and the Client is informed of what to expect every step of the way. When help is needed the Junior Help Desk Technician can get help from or escalate issues to other members in the Service Delivery Team.

RESPONSIBILITIES & TASKS

Customer service

Providing a first point of contact for customers through our help desk via phone, email or ticket
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with basic remote troubleshooting

Use of our Ticketing System

Use our Ticketing System to work on and resolve Help desk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process

Use of our Monitoring & Management Tool

Review RMM dashboard and apply remediation actions as indicated by our Processes
Review regularly scheduled/automated actions as indicated by our Processes

Project Work

From time to time the projects team will need additional resources to help deliver projects either on site or remotely. When opportunities arise the Junior / L1 Technician may be required to help with project delivery

Communication, Reporting & Risk

Escalate tickets that require Senior Help desk Engineer support
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Submit Time sheets & Expense reports as indicated on their SOPs
Identify, Communicate and Mitigate potential risks to the Service Desk Manager and Clients

Teamwork

Follow the schedule provided by the Service Desk Manager or Service Coordinator / Dispatcher
Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
Identify opportunities for improvement and make constructive suggestions for change
Contribute to the process of innovative change effectively
Undertake other duties as required by the Service Desk Manager or CTO

SKILLS & ATTRIBUTES

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience in handling Technical Service Tickets
Experience and knowledge of working with the Microsoft 365 Platform
Professional IT Certifications such as CompTia A+, Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
Experience working either a Help desk or for a Managed Service Provider (MSP)/IT Support Business
A love of (and ability to) Solve Problems & Challenges
Great Communications skills, founded in being a good listener
An understanding of support tools, techniques and how technology is used to provide services
Strong understanding of operating systems, business applications, printing systems and network systems
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Knowledge of IT Applications, Software & Hardware
Great Communications skills, founded in being a good listener
IT literate – Advanced user level
A deep desire to deliver an amazing Client Experience
Driver’s license
The ability to keep up with & adapt to the fast-paced IT world

Required Education/Certification

4-year degree from an accredited institution

Physical Demands

While performing the duties of this position the employee is regularly required to sit and talk and listen. The employee is regularly required to use hands to finger, handle or feel and reach with hands and arms. The employee is required to stand, walk, and drive or ride in a motor vehicle. The employee must occasionally lift and/or move up to 50 lbs. Must have the ability to travel within the Atlanta Metro area, sometimes with short notice, and be able to provide after-hours support and weekend implementation as needed.

Supervisory Responsibilities

This position has no supervisory responsibilities.

CAREER GROWTH

For someone looking to progress their role, the Junior Help Desk Technician naturally leads into roles such as: the Senior Help desk Technician, Network Engineer, Account Manager, Virtual CIO, CTO or Service Delivery Manager. Job Type: Full-time Pay: $45,000.00 - $50,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Vision insurance
Paid time off
Professional development assistance
Retirement plan

Schedule:

Monday to Friday
On call

Education:

Associate (Required)

Experience:

Tier I: 1 year (Required)
Windows: 2 years (Required)

License/Certification:

Driver's License (Required)

Work Location: In person

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Jobs in the United States