Engineer III, Collections Technology & AWS Connect

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students - and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you - from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute Sallie Mae is seeking an experienced Engineer III to join our Customer Experience Technology team. This engineer will play a critical role in designing, developing, and enhancing cloud-based contact center solutions supporting customer service and collections operations. This position is focused on expanding and modernizing our AWS Connect platform, including development of next-generation outbound dialing and collections capabilities.

What You'll Do

• Design, develop, test, deploy, and support cloud-native applications within AWS.
• Build and enhance solutions leveraging Amazon Connect, AWS services, API Gateway, and serverless technologies.
• Develop applications and integrations using TypeScript and Python.
• Create APIs and backend services supporting customer service and collections platforms.
• Participate in design and implementation of outbound dialing, telephony, and IVR solutions.
• Build and maintain CI/CD pipelines using Azure DevOps.
• Collaborate with business and technology stakeholders to deliver scalable solutions.
• Troubleshoot production issues and drive continuous improvement.

Required Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 5+ years of software engineering experience.
• Strong AWS cloud development experience.
• Proficiency with TypeScript and/or Python.
• Experience building REST APIs and microservices.
• Experience with Agile development methodologies.

Preferred Qualifications

• Amazon Connect experience.
• Telephony, IVR, or contact center platform experience.
• Collections or financial services experience.
• Azure DevOps / CI-CD experience.
• Experience with AI-enabled customer service technologies.

Work Location

• Preferred location is Christiana, Delaware. Exceptional candidates in Indianapolis, IN may be considered.

The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

Feeling your best helps you do your best:

Our benefits take care of the whole you - so you can build your work around your life (not the other way around!).

• Competitive base salaries
• Bonus incentives
• Generous PTO, Floating Holidays and 12 Federal Holidays observed
• Support for financial-well-being and retirement 401k with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer paid short-term/long-term disability and basic life insurance
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs
• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
• Tuition Reimbursement and Family Scholarship Programs
• Career development and training opportunities

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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.