Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Regional Vice President, Enterprise Sales
Docusign
Remote, United States
This position is a people manager role reporting to the Area Vice President, State & Local and Higher Education Sales.
Added 2 mins ago
District Human Resources Manager (Central NJ and Lower Bucks County, PA)
HOME DEPOT U.S.A., INC.
NY · PA
The District Human Resources Manager (DHRM) is a key business partner responsible for driving talent readiness, associate engagement, compliance, and organizational effectiveness across a…
Added 2 mins ago
PRODUCT MANAGEMENT MANAGER
HOME DEPOT MANAGEMENT COMPANY, LLC
United States
Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)
Added 2 mins ago
FF
Part-Time Sales Associate - Famous Footwear
Famous Footwear
NEW CASTLE, PA
- Part-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
Added 2 mins ago
Training and Development Program Manager
Memphis-Shelby County Airport Authority
United States
Must have a valid driver license
Added 2 mins ago
Account Executive - Sales
Vestis
Appleton, WI
Developing a customer base by utilizing a systematic business development process to identify new prospects, and cultivate relationships using product materials and cold calling to sell…
Added 2 mins ago
Account Executive - Sales
Vestis
Chicago, IL
Developing a customer base by utilizing a systematic business development process to identify new prospects, and cultivate relationships using product materials and cold calling to sell…
Added 3 mins ago
Senior Manager, Content Creation, BD Edge Academy
C.R. Bard, Inc.
Remote, United States
Develop the learning experience design strategy to drive cohesive end-to-end learning journeys across BD Edge Academy, establishing global standards that drive consistency across regions…
Added 4 mins ago
G
Cook- 2nd shift
Gardant
Harrisburg, IL
- $15 to $15.5 USD / hour
Must hold current ServSafe Manager certification
Added 4 mins ago
G
Cook - Part-time- 2nd shift
Gardant
Goshen, IN
- $17 to $19 USD / hour
- Part-time
Must hold current ServSafe Manager certification
Added 6 mins ago
Customer Service Manager, Airport Customer Operations
United States
Ability to work rotating shifts including weekends, holidays and days-off
Added 7 mins ago
Project Operations Lead
CACI
Warner Robins, GA · Warner Robins
…Product Support (EPS) team for AF DCGS. You will support the Program Operations…
Added 7 mins ago
SU
Senior Estimator / Preconstruction Manager
Skanska USA
San Francisco, CA
- $160,000 USD / year
Skanska is searching for a dynamic Senior Estimator / Preconstruction Manager. This is a great opportunity to start a career with a company that builds things that matter and values its…
Added 7 mins ago
Event Operations Supervisor, Audio Visual - Gaylord National Resort & Convention Center
Encore Global
Oxon Hill, MD
The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure…
Added 7 mins ago
CW
Fleet Maintenance Manager
Casella Waste Systems, Inc.
Elmira, NY
- $90,000 to $110,000 USD / year
The Fleet Maintenance Manager oversees preventative maintenance and repairs of fleet vehicles, provides direction of a team of diesel technicians, implements monitoring maintenance policies…
Added 8 mins ago
Associate - Career Development Program
MacAllister Machinery
Novi, MI
The Career Development Program (CDP) Associate participates in a structured, fully employed 18-month development program designed to build broad business knowledge, functional experience,…
Added 8 mins ago
Advanced Quality Engineer
Re:Build Manufacturing
Kalamazoo, MI
…combined expertise to migrate to increasingly sophisticated program development and production, as well as the generation of our own products. Our unique set of capabilities lend themselves…
Added 8 mins ago
Project Manager
FleetPride, Inc.
Dallas, TX
· Coordinate across departments - including Sales, Operations, Supply Chain, IT, and Marketing - to ensure seamless program execution.
Added 9 mins ago
AI/ML Product Owner
International Motors, LLC
Lisle, IL
The AI/ML Product Owner/Product Manager is responsible for identifying, defining, prioritizing, and managing AI and machine learning products, use cases, and capabilities that deliver…
Added 9 mins ago
Career Development Program - Supply Chain Operations Leader Trainee
WCM White Cap Management LLC
United States
As a Supply Chain Operations Leader Trainee in White Cap’s Career Development Program, you will have the opportunity to engage in on-the-job training, job shadowing, leadership development,…
Added 10 mins ago
Business Development Manager - Aerospace Cumings Microwave Materials
PPG
Avon, MA
Candidates must have or be eligible to obtain secret clearance
Added 10 mins ago
Regional Vice President, Enterprise Sales
projects/helpful-passage-853/companies/9810ab3a-d8cd-4ba4-9ee5-ca421241fe3c
Remote, United States
…Sector requirements across Docusign. This position is a people manager role reporting to the Area Vice President, State & Local and Higher Education Sales. Responsibility Manage a team of…
Added 11 mins ago
Senior Program Manager - Signals & Electronic Intelligence (SIGINT/ELINT)
Odyssey Systems Consulting Group, Ltd.
Colorado Springs, CO
Odyssey is seeking an experienced Senior Program Manager Signals & Electronic Intelligence (SIGINT / ELINT) in Colorado Springs, CO to provide specialized technical, operational, and…
Added 11 mins ago
Program Manager, Partner Capability
Atlassian
Remote, United States
The Program Manager, Partner Capability reports into the Head of Partner GTM Ops and owns four connected outcomes: a shared, evidence-based capability building framework for strong partner…
Added 11 mins ago
N
STEAM After School Instructor
Nexplore
Wilmington, NC
- $60 USD / hour
Stay in touch with your Program Success Manager

Smartsheet

Sr. Manager, Critical Situations Team

Remote, United States

$147,500 - $192,500 USD

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Pay: $147,500 - $192,500 USD
Posting language: English
Posted: Nov 12, 2026

Original job description

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

As the Sr. Manager, Critical Situations Team you will lead and manage resolution of our most strategic accounts through challenging periods of their Smartsheet journey. These challenges could be due to user adoption, product issues, solutions scale, professional services, support experience, communication, and/or customer service concerns. This role brings strategy, structure, and executive engagement to marshal company-wide resources to assist customers placed in the Critical Situation (CritSit) process across our global regions. The CritSit process will ensure a high level of customer satisfaction, retention and expansion resulting in both resolution of each customer’s challenges to a healthy state and of continuous improvement and institutional learning from each customer engagement to prevent recurrences across our install base.

You’ll partner closely with GTM leadership of our Customer Success, Professional Services, Support, as well as Sales and Product leadership to build and define the CritSit process methodology and operating model. This role will regularly report out on the status of CritSit customers to our corporate leadership team.

Not only will you be on the front line with many of Smartsheet’s largest customer relationships, but also those struggling with ambitious innovative solution plans intended to lead our install base forward. Your work will be global and highly cross-functional in nature. You will problem-solve alongside leaders in other teams such as Product, Support, Sales, and Finance, to drive resolution and elevate the customer experience.

You will report to the Director, Product Readiness in the GTM Strategy & Operations organization. This is a remote eligible position and you may work remotely from anywhere in the US where Smartsheet is registered.

You Will:

Lead executive meetings and strategic content with respect and visibility among executives.
Leads cross-functional, business-wide efforts through effective thought leadership.
Analyzes resolution path for high-stakes issues, and develops a strategy and gain alignment across executives for an effective and efficient solution.
Ensures outcomes that affect the entire product, company, and/or customer base.
Key point of contact for resolving critical issues.
Provide quantitative results on the effectiveness and value of the team tied to business impact and strategy.
Expanded scope of leadership within the broader department, outside of just the CritSit team.
Be responsible for defining and executing the global strategy to mitigate situations that lead to customer account escalations, and effectively handling and addressing diverse situations and oversee all programs
Develop and own our Critical Situation methodology, response playbook and processes, including any regional variants
Develop nomination, entry and exit criteria for accounts such that Critical SItuation is a time bound need, restoring confidence and success within accounts to be promoted out of the program
Identify process gaps and themes with product and engineering to drive change and ensure timely customer communication
Determine the methods to incorporate our technology landscape (Salesforce Sales, Salesforce Service, Smartsheet, Gainsight, Seismic, Chorus, ZoomInfo, Jira, etc.)
Develop systems and tools for visibility and coordination with internal teams and the customer
Persuade, influence, and motivate people; build a culture of creating delightful customer experiences and relationships
Engage with and lead cross-functional communications while accounts are in Critical Situation to ensure internal and external customers are receiving status updates
Lead Executive communications with customers as necessary during Critical Situation
Influence roadmap prioritization with Product and Engineering to resolve customer challenges
Have the flexibility in your working hours to team with global customers, and willingness to be “on call” for your CritSit accounts
Participate in leadership and customer meetings

You Have:

5+ years of experience managing globally diverse, large, and cross-functional initiatives
3+ years of experience using the Smartsheet Platform
Implemented SaaS technology in large enterprise settings as a leader of customer or services teams
Understanding of SaaS organizational and operational constructs including Product, engineering, support, success, sales, services
Ability to quickly establish trust and to influence others, both internally and externally
Ability to handle conflict and drive agreement on decisions for which conflicting opinions and input exist
Strong data-driven decision making skills, and process oriented mindset
Knowledge of Lean, Six Sigma, and continuous improvement approaches
Ability to identify risks and dependencies and put in place plans to mitigate them
Adaptability, flexibility and the conviction to “do the right thing” by keeping a customer centric mentality at all times
Ability to deal with ambiguity, utilize robust problem solving skills, demonstrate situational agility, manage parallel efforts, and communicate effectively through multiple channels
Exceptional business acumen and world-class presentation and customer interaction skills that have been acquired through deep technical knowledge and well-developed process management
Goal orientation to drive progress for each customer through each interaction
Experience building, leading or teaming with teams similar to HyperCare at a mature technology company, optional but highly desired
Experience with Smartsheet, Kibana, Snowflake, Tableau, Sparkpost, and Google Suite optional but highly desired
Knowledge of the Smartsheet platform optional but highly desired

Current US Perks & Benefits:

Employer subsidized medical/vision and dental coverage for full-time employees
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Sick Time Off
US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
US employees receive 12 paid holidays per year
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Udemy online courses
Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
Teleworking options from any registered location in the U.S. (role specific)

Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.

US Base Salary Pay Range

$147,500 - $192,500 USD

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths - because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

Smartsheet
Communication skills
Customer service
Sales
Customer experience
Leadership
Salesforce
Jira
Prioritization
Decision making
Lean manufacturing
Process improvement
Adaptability
Problem solving
Snowflake
Tableau

Report this job

Work requirements

Jobs in the United States