Jobs in the United States

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Added 10 mins ago
Enterprise Systems Engineer
Prime Healthcare Management Inc
Ontario, CA
In addition to the responsibilities listed above, the Enterprise Systems Engineer will contribute technical leadership and subject-matter expertise across the following areas:
Added 23 mins ago
AT
Senior II Software Engineer
Akamai Technologies, Inc.
Jefferson City, MO
- $146,400 to $263,600 USD / year
…Responsibilities include designing and developing core compute interfaces, virtualization management, APIs, and platform services. The goal is to enable seamless workload deployment and…
Added 27 mins ago
Senior IT System Administrator - Corporate IT (Kansas City)
Burns & McDonnell
Kansas City, MO
+ Oversee administration of Windows and Linux servers, virtualization platforms, and storage systems.
Added 32 mins ago
IT Systems Engineer-4452
Heritage Bank
Tacoma, WA
The IT systems engineer is responsible for the stability, integrity, and efficient operation of the Bank's in-house information technology systems by implementing, monitoring, supporting…
Added 33 mins ago
Junior Systems Administrator
Clarity Innovations
Herndon, VA
The Junior Site Reliability Engineer supports the engineering, deployment, and operation of One IT's infrastructure and platform services. This hands-on role includes on-premises data…
Added 44 mins ago
Staff Full-stack Engineer - - B2B Platforms & Payment Systems (Remote-Eligible)
Capital One
Jefferson City, MO
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 47 mins ago
Software Build / CICD Engineer
Janicki Industries Inc.
Sedro-Woolley, WA
The Software Build / CICD Engineer owns the build, release, and deployment infrastructure that Janicki’s development teams depend on to ship software reliably. You will design and maintain…
Added 47 mins ago
K
DevSecOps Engineer
Kforce
Orlando, FL
- $75 USD / hour
Kforce has a client that is seeking a DevSecOps Engineer in Orlando, FL. This position is 4 days onsite, Monday through Thursday, 10-hour days.
Added 52 mins ago
Data Engineering, Management & Governance Manager
Accenture
Saint Louis, MO
An Enterprise AI Value Engineer who combines data architecture depth with AI platform engineering capability. You bring:
Added 1 hour ago
Sr Sales Engineer II - Majors
Axon
Dallas, TX
…Axon is seeking a high-energy, results driven pre-sales sales engineer who thrives on pitching technology to leadership as well as support staff and end-users. This individual will play an…
Added 1 hour ago
Sr Sales Engineer II - Majors
Axon
Chicago, IL
…Axon is seeking a high-energy, results driven pre-sales sales engineer who thrives on pitching technology to leadership as well as support staff and end-users. This individual will play an…
Added 1 hour ago
Senior Platform Engineer
Clarity Innovations
Herndon, VA
We are seeking a mission-driven Platform Engineer to deliver the next evolution of U.S. Government cyber operations. This is a purpose-filled position for those seeking to make a meaningful…
Added 1 hour ago
AT
Senior Site Reliability Engineer - Hardware, Infrastructure, and Virtualization (HIVE) - Core Linux Platforms Team
Akamai Technologies, Inc.
Jefferson City, MO
- $121,400 to $218,600 USD / year
Our Hardware, Infrastructure, and Virtualization (HIVE) team designs, develops, and manages applications and infrastructure that support Akamai's Compute products and services. We do this…
Added 1 hour ago
Software Engineer / Principal Software Engineer
Northrop Grumman
Bellevue, NE · Bellevue
Northrop Grumman Defense Systems (NGDS), Bellevue, NE is currently seeking an Software Engineer / Principal Software Engineer. The successful candidates will demonstrate a broad skill set…
Added 1 hour ago
Platform Engineer
Foresite
Overland Park
Foresite is hiring an entry-level Platform Engineer I to support customers on our managed Tenable vulnerability management and Horizon3.ai (NodeZero) autonomous pentesting services. In this…
Added 1 hour ago
Senior Systems Engineer
NPR
Washington, DC
NPR is seeking an experienced, technically rigorous Senior IT Systems Engineer to join our IT Systems team. In this role, you will serve as a primary technical lead responsible for the…
Added 1 hour ago
Systems Engineer L4
Jovian Concepts, LLC
Annapolis Junction, MD
Jovian Concepts, LLC is seeking a System Engineer Level 4 for an exciting opportunity in the Annapolis Junction , MD area. At Jovian Concepts, our people drive our success. We're
Added 1 hour ago
TU
Site Reliability Engineer - USDS (Multiple Positions)
TikTok USDS Joint Venture LLC
Bellevue, WA
- $143,104 to $246,240 USD / year
Position: Site Reliability Engineer - USDS (Multiple Positions)
Added 1 hour ago
Advanced Solutions Engineer
Yokogawa Canada, Inc. YCA-CA
United States
Added 1 hour ago
AT
Principal Software Development Engineer in Test (Performance & Bare-Metal)
Akamai Technologies, Inc.
Jefferson City, MO
- $169,300 to $304,700 USD / year
…ownership of the design and development of core compute interfaces, virtualization management, APIs, and low-level platform…
Added 1 hour ago
Senior Platform Engineer
Clarity Innovations
VA
We are seeking a mission-driven Platform Engineer to deliver the next evolution of U.S. Government cyber operations. This is a purpose-filled position for those seeking to make a meaningful…
Added 1 hour ago
B&
Public Cloud Platform Engineer (AWS / Linux / Ansible)
Bucher & Christian Consulting Inc.
Jersey City, NJ
- $70 to $76 USD / hour
Engineer reliable, scalable, and secure systems across multiple data centers and cloud or virtualized platforms.
Added 1 hour ago
Principal Cloud Platform Engineer
Make Your Move
Salem, MA
Serve as senior hands-on engineer and escalation point for complex cloud, infrastructure, and production issues.
Added 1 hour ago
Senior Research Computing Systems Engineer
University Of Vermont
Burlington, VT
This Research Computing Systems Engineer position provides expert support for the Vermont Advanced Computing Center’s (VACC) research computing systems and helps build and maintain…
Added 1 hour ago
Systems Administrator – Linux
Electrosoft
Atlanta, GA
…Server Hybrid Administrator Associate”, "Red Hat Certified Engineer (RHCE)", "VMware Certified Professional - Data Center Virtualization 2024 [v2] (VCP-DCV 2024)”, or higher IT/InfoSec…

Slide

Technical Support Engineer

Remote, United States

$80,000 to $100,000 USD / year

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Job details

Pay: $80,000 to $100,000 USD / year
Experience: 5+ years of experience in technical support, systems engineering, or IT infrastructure roles, with a strong focus on backup and disaster recovery.
Posting language: English
Posted: Nov 5, 2026

Original job description

This position works Sunday through Thursday, 4:00–11:00 PM HST (3:00–10:00 PM during Daylight Saving Time), providing overnight coverage for our partners on Eastern Time. The full shift schedule will be determined based on business needs and may include additional hours before or after this window.

ABOUT SLIDE

Based in Westport, Connecticut, Slide is a modern, security-first Business Continuity & Disaster Recovery (BCDR) company built exclusively for Managed Service Providers (MSPs). Founded by Austin McChord (Datto Founder & former CEO) and Michael Fass (former Datto General Counsel & Chief People Officer), Slide is led by a team of industry veterans with deep expertise in backup, disaster recovery, and cybersecurity. Built from scratch with a clean-room codebase and free from legacy technical debt, Slide delivers a high-performance, easy-to-use platform designed for the future of MSPs. The company combines security, speed, simplicity, and support - without outdated pricing models or restrictive contracts.

POSITION SUMMARY

We are seeking a Technical Support Engineer with deep expertise in BCDR solutions to support Slide's MSP partners in resolving complex technical challenges. In this role, you'll serve as a subject matter expert for Slide's BCDR products, driving technical excellence and ensuring a world-class partner experience.

This role works evening hours Hawaii time, covering overnight Eastern Time, so this position will be expected to work independently for the majority of their time.

KEY RESPONSIBILITIES

Deliver expert-level technical support for Slide's BCDR product suite.
Lead troubleshooting efforts for complex issues related to data backup, recovery, virtualization, storage, and networking.
Perform advanced data restores, virtualization of backups, and cloud failovers.
Serve as an escalation point for Tier 1 and Tier 2 support engineers.
Collaborate with engineering and product teams to communicate partner feedback and drive continuous improvement.
Author and maintain advanced-level internal and partner-facing documentation, runbooks, and KB articles.
Participate in root cause analysis (RCA) processes and lead incident response for critical support cases.
Mentor and coach junior team members and assist with onboarding of new hires.
Identify recurring issues and contribute to supportability improvements and automation initiatives.

REQUIRED QUALIFICATIONS

5+ years of experience in technical support, systems engineering, or IT infrastructure roles, with a strong focus on backup and disaster recovery.
Expert knowledge of BCDR technologies, including image-based backups, cloud failover, and recovery testing.
Deep experience with Windows Server (2012+), Ubuntu Linux, and virtualization technologies (KVM/libvirt, VMware ESXi, Microsoft Hyper-V).
Strong knowledge of networking protocols (TCP/IP, VPN, DNS, DHCP, NAT) and storage technologies (ZFS, RAID, iSCSI, SMB).
Familiarity with scripting and automation (PowerShell, Bash, or Python).
Excellent analytical, diagnostic, and troubleshooting skills.
Ability to work independently in high-pressure customer situations.
Proven ability to manage high-priority incidents and communicate effectively under pressure.

PREFERRED QUALIFICATIONS

Experience supporting MSP BCDR appliances and services.
Previous experience in an MSP environment or working directly with MSP clients.
Certifications such as MCSE, VCP, or Network+.
Exposure to ZFS file systems and Linux-based storage appliances.

WHY JOIN US

Comprehensive health, dental, and vision coverage.
Paid Time Off: Generous paid time off and holiday schedule.
Retirement Plan: 401(k)
Professional Development: Opportunities for training and professional growth.
The opportunity to do your life's work in a dynamic and creative environment with likeminded individuals.

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