Jobs in the United States

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Principal Engineer, IT Software
American Airlines
Fort Worth, TX
…security & compliance, and maintaining the applications and…
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Assembly MES Engineer
Siemens
Fort Worth, TX
- $70,894 to $121,533 USD / year
The MES Assembly Engineer is responsible for the maintaining and enhancing technology deployments relevant to the assembly of products. The MES Assembly Engineer will be part of a team that…
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Embedded SW Systems Architect
Analog Devices Inc.
NC · MA
Embedded / Software System Engineer within Datacenter Infrastructure
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System Applications Engineer
Analog Devices Inc.
NC · MA
System Applications Engineer within Datacenter Infrastructure
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System Applications Engineer
Analog Devices Inc.
NC · MA
System Applications Engineer within Datacenter Infrastructure
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Utilities Energy
(5102) Genz. Therap Product LP
Framingham, MA
The Utilities Engineer serves as technical owner and subject-matter expert for critical utility and facility systems supporting the MA Bio Campus. Systems may include HVAC, high-purity…
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Utilities Engineer
(5102) Genz. Therap Product LP
Framingham, MA
The Utilities Engineer serves as technical owner and subject-matter expert for critical utility and facility systems supporting the MA BioCampus. Systems may include HVAC, high-purity…
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Lead Systems Engineering / Architect
General Dynamics Information Technology
San Antonio, TX
This is the authoritative technical architecture lead for the entire hybrid enterprise. The Lead Systems Engineer shall design, govern, and maintain the hybrid enterprise architecture,…
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Data Operations Engineer (Hybrid) - 31009
Huntington Ingalls Industries
San Antonio, TX
This position focuses on the systems engineering and platform stability required to manage high-velocity data across complex ecosystems. You will oversee the transition from reactive data…
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IT Operations Engineer I
Weber Metals, Inc.
Paramount, CA
The IT Operations Engineer is responsible for installation, configuration, operation and maintenance of systems hardware, application deployment and related key infrastructure supporting…
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Platform Software Engineer - Intermediate level
USAA
San Antonio, TX · Plano, TX
…community and their families. As an Intermediate level Software Engineer on our Containers as a Service (CaaS) team, you'll contribute to the platform that powers thousands of applications…
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Drainage Engineering Designer
CONSOR North America, Inc.
San Antonio, TX
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DevOps Engineer (Hybrid) - 31008
Huntington Ingalls Industries
San Antonio, TX
Seeking a highly motivated and experienced DevOps Engineer to join our fast-paced team. The ideal candidate will have strong working knowledge in Kubernetes and Container Orchestration,…
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Java Software Engineer - Mid Level
USAA
San Antonio, TX · Plano, TX
As a dedicated Java Software Engineer - Mid Level, you will join a dynamic, startup-minded team within the Investment Experience Technology organization at USAA, part of the Technology…
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Senior Software Dev Engineer, Enrollment Experience - Benefits Experience & Technology (BXT)
Amazon
Dallas, TX
As a Senior Software Development Engineer, you are the tech lead for your team's product. You lead a system of many features across its full lifecycle - enrollment orchestration (BFF on…
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Software Engineer | Aerospace & Defense
Texas Instruments
Dallas, TX
As a Software Engineer, some of your responsibilities may include:
Added 1 min ago
Power System Controls Engineer – Data Centers
Jacobs
Fort Worth, TX · Dallas, TX
Jacobs’ Energy & Power business is seeking a Power System Controls Engineer to support conceptual planning, design, modeling, integration, and validation of Data Center controls ecosystem…
Added 1 min ago
Drainage Engineering Designer
CONSOR North America, Inc.
Dallas, TX
Added 1 min ago
Senior Structural Engineer
Kiewit
Houston, TX
…lead the analysis, design, and detailing of complex structural systems for large‑scale design/build and Engineering/Procurement/Construction (EPC) projects. This role demands deep…
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Graduate Engineer, Electrical - LNG Job Details | Black & Veatch Family of Companies
Black & Veatch
Houston, TX
As an entry-level Electrical Engineer at Black & Veatch, you will help address some of the world's most pressing infrastructure challenges. You will have the opportunity to work on a wide…
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Traveling Field Service Technician INTERVIEW ASAP
Aerotek
Houston, TX
- $25 USD / hour
…custom-engineered electrical equipment for energy, industrial, and critical infrastructure projects across the country. You will travel to client sites to install and service switchgear,…
Added 1 min ago
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Senior Program Manager & Key Client Lead, Data Centers
Ramboll Americas Engineering Solutions, Inc.
Houston, TX
- $150,000 to $225,000 USD / year
If this sounds like you, join Ramboll’s Power Systems team in North America as our Senior Program Manager & Key Client Lead, Data Centers, and help expand a strategic client relationship…
Added 1 min ago
Sr Lead Software Engineer
JPMorgan Chase
Houston, TX
As a Senior Lead Software Engineer at JPMorgan Chase within the Corporate Technology Data Strategy & Architecture organization, you are an integral part of an agile team that works to…
Added 1 min ago
Senior Software Engineer
Renesas
Austin, TX
The Software Team is seeking a Senior Software Engineer to help bridge the gap between complex hardware and exceptional customer experience. In this role, you will collaborate across…
Added 1 min ago
Sr. Product Engineer
Jabil
Austin, TX
Jabil is seeking a Principal Product Engineer to join us at our Austin TX facility, or USA based remote work, who will directly contribute to the transformative growth within our Cloud…

Slide

Technical Support Engineer

Remote, United States

$80,000 to $100,000 USD / year

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Job details

Pay: $80,000 to $100,000 USD / year
Experience: 5+ years of experience in technical support, systems engineering, or IT infrastructure roles, with a strong focus on backup and disaster recovery.
Posting language: English
Posted: Nov 5, 2026

Original job description

This position works Sunday through Thursday, 4:00–11:00 PM HST (3:00–10:00 PM during Daylight Saving Time), providing overnight coverage for our partners on Eastern Time. The full shift schedule will be determined based on business needs and may include additional hours before or after this window.

ABOUT SLIDE

Based in Westport, Connecticut, Slide is a modern, security-first Business Continuity & Disaster Recovery (BCDR) company built exclusively for Managed Service Providers (MSPs). Founded by Austin McChord (Datto Founder & former CEO) and Michael Fass (former Datto General Counsel & Chief People Officer), Slide is led by a team of industry veterans with deep expertise in backup, disaster recovery, and cybersecurity. Built from scratch with a clean-room codebase and free from legacy technical debt, Slide delivers a high-performance, easy-to-use platform designed for the future of MSPs. The company combines security, speed, simplicity, and support - without outdated pricing models or restrictive contracts.

POSITION SUMMARY

We are seeking a Technical Support Engineer with deep expertise in BCDR solutions to support Slide's MSP partners in resolving complex technical challenges. In this role, you'll serve as a subject matter expert for Slide's BCDR products, driving technical excellence and ensuring a world-class partner experience.

This role works evening hours Hawaii time, covering overnight Eastern Time, so this position will be expected to work independently for the majority of their time.

KEY RESPONSIBILITIES

Deliver expert-level technical support for Slide's BCDR product suite.
Lead troubleshooting efforts for complex issues related to data backup, recovery, virtualization, storage, and networking.
Perform advanced data restores, virtualization of backups, and cloud failovers.
Serve as an escalation point for Tier 1 and Tier 2 support engineers.
Collaborate with engineering and product teams to communicate partner feedback and drive continuous improvement.
Author and maintain advanced-level internal and partner-facing documentation, runbooks, and KB articles.
Participate in root cause analysis (RCA) processes and lead incident response for critical support cases.
Mentor and coach junior team members and assist with onboarding of new hires.
Identify recurring issues and contribute to supportability improvements and automation initiatives.

REQUIRED QUALIFICATIONS

5+ years of experience in technical support, systems engineering, or IT infrastructure roles, with a strong focus on backup and disaster recovery.
Expert knowledge of BCDR technologies, including image-based backups, cloud failover, and recovery testing.
Deep experience with Windows Server (2012+), Ubuntu Linux, and virtualization technologies (KVM/libvirt, VMware ESXi, Microsoft Hyper-V).
Strong knowledge of networking protocols (TCP/IP, VPN, DNS, DHCP, NAT) and storage technologies (ZFS, RAID, iSCSI, SMB).
Familiarity with scripting and automation (PowerShell, Bash, or Python).
Excellent analytical, diagnostic, and troubleshooting skills.
Ability to work independently in high-pressure customer situations.
Proven ability to manage high-priority incidents and communicate effectively under pressure.

PREFERRED QUALIFICATIONS

Experience supporting MSP BCDR appliances and services.
Previous experience in an MSP environment or working directly with MSP clients.
Certifications such as MCSE, VCP, or Network+.
Exposure to ZFS file systems and Linux-based storage appliances.

WHY JOIN US

Comprehensive health, dental, and vision coverage.
Paid Time Off: Generous paid time off and holiday schedule.
Retirement Plan: 401(k)
Professional Development: Opportunities for training and professional growth.
The opportunity to do your life's work in a dynamic and creative environment with likeminded individuals.

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