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Senior Product Engineer, Internal Tools
CALPAK
Gardena, CA
…(PLM) platform, this role will also oversee broader internal systems, including product master data, integrations, data warehousing, and reporting. This is a hands-on role with end-to-end…
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Regional Distribution Center - Warehouse Associate
Asphalt Buyer II LLC
Shafter, CA
- $19 USD / hour
Health and Safety - The ability and skill to manage and apply safe systems of work.
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Management Trainee - Non Exempt-DIV
Consolidated Electrical Distributors
Columbia, MO
While the position provides real on-the-job training, there is also online training related to electrical systems, sales, and management. No prior industry experience is necessary: we give…
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Area Manager III
Anheuser-Busch
Arnold, MO
+ Ability to quickly learn new systems, equipment, and operational platforms.
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Manager, Learning & Development - Mixed
Indeed
Saint Louis, MO
- $106,000 to $160,000 USD / year
…representatives for success, enabling them with the products, systems, and tools at their disposal - and ensuring an appropriately scaffolded learning experience as learners progress in…
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Warehouse Associate - Loader/Unloader - 2nd Shift
Cintas
Tucson, AZ
…eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH,…
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Assistant Project Manager
Skanska USA
Seattle, WA
- $99,820 USD / year
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Federal Strategic Account Manager
SNUC
Remote, United States
- $126,000 to $140,000 USD / year
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Client Experience, Implementation Project Mgr
OSG
Carol Stream, IL
Bachelor’s degree in Business, Information Systems, Project Management, Communications, or a related field.
Added 1 min ago
TP
Sales Associate
The Paper Store
ARLINGTON HEIGHTS, IL
- $15 to $17 USD / hour
Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
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Department Manager
The Paper Store
WESTBROOK, ME
Proficient in using Microsoft Office and POS Systems
Added 1 min ago
TP
Stockroom Specialist
The Paper Store
BEVERLY, MA
- $16 to $22.8 USD / hour
Proficient in using Microsoft Office and POS Systems
Added 1 min ago
TP
Sales Associate
The Paper Store
BEVERLY, MA
- $15 to $21 USD / hour
Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
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TP
Sales Associate
The Paper Store
BURLINGTON, MA
- $15 to $21 USD / hour
Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
Added 1 min ago
TP
Sales Associate
The Paper Store
CANTON, MA
- $15 to $21 USD / hour
Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
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Sales Associate
The Paper Store
CONCORD, NH
Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
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TP
Sales Associate
The Paper Store
East Hanover, NJ
- $15.92 to $17.25 USD / hour
Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
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TP
Assistant Store Manager
The Paper Store
HINGHAM, MA
- $25 to $28 USD / hour
Proficient in using Microsoft Office and POS Systems
Added 1 min ago
TP
Sales Associate
The Paper Store
SOUTH PORTLAND, ME
- $16.75 to $20 USD / hour
Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
Added 1 min ago
TP
Visual Department Manager
The Paper Store
QUINCY, MA
- $20 to $24 USD / hour
Proficient in using Microsoft Office and POS Systems
Added 1 min ago
Assistant Store Manager
The Paper Store
EPPING, NH
Proficient in using Microsoft Office and POS Systems
Added 1 min ago
Department Manager
The Paper Store
EPPING, NH
Proficient in using Microsoft Office and POS Systems
Added 1 min ago
Sales Associate
The Paper Store
EPPING, NH
Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
Added 1 min ago
TP
Department Manager
The Paper Store
WESTBROOK, ME
- $19.5 to $26 USD / hour
Proficient in using Microsoft Office and POS Systems
Added 1 min ago
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Sales Associate
The Paper Store
LYNNFIELD, MA
- $15 to $17.5 USD / hour
Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position

Slide

Technical Support Engineer

Remote, United States

$80,000 to $100,000 USD / year

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Job details

Pay: $80,000 to $100,000 USD / year
Experience: 5+ years of experience in technical support, systems engineering, or IT infrastructure roles, with a strong focus on backup and disaster recovery.
Posting language: English
Posted: Nov 5, 2026

Original job description

This position works Sunday through Thursday, 4:00–11:00 PM HST (3:00–10:00 PM during Daylight Saving Time), providing overnight coverage for our partners on Eastern Time. The full shift schedule will be determined based on business needs and may include additional hours before or after this window.

ABOUT SLIDE

Based in Westport, Connecticut, Slide is a modern, security-first Business Continuity & Disaster Recovery (BCDR) company built exclusively for Managed Service Providers (MSPs). Founded by Austin McChord (Datto Founder & former CEO) and Michael Fass (former Datto General Counsel & Chief People Officer), Slide is led by a team of industry veterans with deep expertise in backup, disaster recovery, and cybersecurity. Built from scratch with a clean-room codebase and free from legacy technical debt, Slide delivers a high-performance, easy-to-use platform designed for the future of MSPs. The company combines security, speed, simplicity, and support - without outdated pricing models or restrictive contracts.

POSITION SUMMARY

We are seeking a Technical Support Engineer with deep expertise in BCDR solutions to support Slide's MSP partners in resolving complex technical challenges. In this role, you'll serve as a subject matter expert for Slide's BCDR products, driving technical excellence and ensuring a world-class partner experience.

This role works evening hours Hawaii time, covering overnight Eastern Time, so this position will be expected to work independently for the majority of their time.

KEY RESPONSIBILITIES

Deliver expert-level technical support for Slide's BCDR product suite.
Lead troubleshooting efforts for complex issues related to data backup, recovery, virtualization, storage, and networking.
Perform advanced data restores, virtualization of backups, and cloud failovers.
Serve as an escalation point for Tier 1 and Tier 2 support engineers.
Collaborate with engineering and product teams to communicate partner feedback and drive continuous improvement.
Author and maintain advanced-level internal and partner-facing documentation, runbooks, and KB articles.
Participate in root cause analysis (RCA) processes and lead incident response for critical support cases.
Mentor and coach junior team members and assist with onboarding of new hires.
Identify recurring issues and contribute to supportability improvements and automation initiatives.

REQUIRED QUALIFICATIONS

5+ years of experience in technical support, systems engineering, or IT infrastructure roles, with a strong focus on backup and disaster recovery.
Expert knowledge of BCDR technologies, including image-based backups, cloud failover, and recovery testing.
Deep experience with Windows Server (2012+), Ubuntu Linux, and virtualization technologies (KVM/libvirt, VMware ESXi, Microsoft Hyper-V).
Strong knowledge of networking protocols (TCP/IP, VPN, DNS, DHCP, NAT) and storage technologies (ZFS, RAID, iSCSI, SMB).
Familiarity with scripting and automation (PowerShell, Bash, or Python).
Excellent analytical, diagnostic, and troubleshooting skills.
Ability to work independently in high-pressure customer situations.
Proven ability to manage high-priority incidents and communicate effectively under pressure.

PREFERRED QUALIFICATIONS

Experience supporting MSP BCDR appliances and services.
Previous experience in an MSP environment or working directly with MSP clients.
Certifications such as MCSE, VCP, or Network+.
Exposure to ZFS file systems and Linux-based storage appliances.

WHY JOIN US

Comprehensive health, dental, and vision coverage.
Paid Time Off: Generous paid time off and holiday schedule.
Retirement Plan: 401(k)
Professional Development: Opportunities for training and professional growth.
The opportunity to do your life's work in a dynamic and creative environment with likeminded individuals.

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