Jobs in the United States

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Added 3 mins ago
O
Associate Support Engineer
Oracle
Augusta, ME
- $21.3 to $45.05 USD / hour
Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with…
Added 3 mins ago
O
Senior Core Infrastructure Engineer - Nashville, TN
Oracle
Augusta, ME
- $79,200 to $209,500 USD / year
–Implements and contributes to the development for components of distributed systems that support horizontal and vertical scaling including leveraging distributed state management tools.
Added 3 mins ago
Intern - Marketing Operations
Acxiom
Augusta, ME
…digital marketing programs while developing skills that will support your future career…
Added 3 mins ago
CH
Data Analyst
Cayuse Holdings
Augusta, ME
- $100,000 to $110,000 USD / year
The Data Engineer/Analyst collaborates with clients, data scientists, and software engineers to develop and optimize data pipelines, ETL processes, and database structures that support IRS…
Added 3 mins ago
O
Commercial Technical Program Manager
Oracle
Augusta, ME
- $126,200 to $264,100 USD / year
Oracle is seeking an experienced Commercial Technical Program Manager (IC5) to support one of our most strategic global customers.
Added 3 mins ago
O
Senior Database Site Reliability Engineer – Oracle Database and GoldenGate (IC3)
Oracle
Augusta, ME
- $81,100 to $187,000 USD / year
Oracle Health Database Services is seeking a highly experienced, Site Reliability Engineer to lead database reliability engineering across mission-critical healthcare platforms.
Added 3 mins ago
EG
QA Automation Engineer
Eliassen Group
Augusta, ME
- $75 to $82 USD / hour
Experience as an Automation Engineer using tools such as Selenium with Java or similar.
Added 3 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Augusta, ME
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 9 mins ago
AI
Strategic Segment Proposal Engineer
ABB Inc
Colstrip, MT
- $100,500 to $160,800 USD / year
As a Strategic Segment Proposal Engineer, you will be responsible for developing Technical & Commercial Proposals for ABB Electrification's focused industry segments (data centers and…
Added 9 mins ago
CH
Data Analyst
Cayuse Holdings
Helena, MT
- $100,000 to $110,000 USD / year
The Data Engineer/Analyst collaborates with clients, data scientists, and software engineers to develop and optimize data pipelines, ETL processes, and database structures that support IRS…
Added 10 mins ago
EG
QA Automation Engineer
Eliassen Group
Helena, MT
- $75 to $82 USD / hour
Experience as an Automation Engineer using tools such as Selenium with Java or similar.
Added 10 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Helena, MT
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 15 mins ago
CH
Data Analyst
Cayuse Holdings
Carson City, NV
- $100,000 to $110,000 USD / year
The Data Engineer/Analyst collaborates with clients, data scientists, and software engineers to develop and optimize data pipelines, ETL processes, and database structures that support IRS…
Added 16 mins ago
EG
QA Automation Engineer
Eliassen Group
Carson City, NV
- $75 to $82 USD / hour
Experience as an Automation Engineer using tools such as Selenium with Java or similar.
Added 16 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Carson City, NV
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 20 mins ago
KC
Wastewater Process Engineer II - Brightwater
King County
Woodinville, WA
- $54.77 to $69.43 USD / hour
The Wastewater Process Engineer II will play a key role on the WTD process team and will participate in a diverse body of work such as overseeing and providing technical support for…
Added 24 mins ago
CH
Data Analyst
Cayuse Holdings
Concord, NH
- $100,000 to $110,000 USD / year
The Data Engineer/Analyst collaborates with clients, data scientists, and software engineers to develop and optimize data pipelines, ETL processes, and database structures that support IRS…
Added 24 mins ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Concord, NH
- $40 to $50 USD / hour
Our client seeks a results-driven Senior Quality Assurance Engineer to support Policyholder Portal applications. The role requires manual, automation, mobile, API, and database testing…
Added 24 mins ago
EG
Workday Adaptive Planning Engineer
Eliassen Group
Concord, NH
- $65 to $75 USD / hour
Our client is seeking a Workday Adaptive Planning Engineer to design, build, and maintain financial planning and forecasting solutions. The role partners with FP&A, Accounting, and Finance…
Added 24 mins ago
EG
QA Automation Engineer
Eliassen Group
Concord, NH
- $75 to $82 USD / hour
Experience as an Automation Engineer using tools such as Selenium with Java or similar.
Added 24 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Concord, NH
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 27 mins ago
VLSI ASIC Logic Design Engineer
Hewlett Packard Enterprise
Ft. Collins, CO · Frisco, TX · Bloomington, MN · Chippewa Falls, WI
…enable prototype and production VLSI solutions. May direct support personnel in the preparation of detailed design, design testing and prototype…
Added 27 mins ago
PM
Lead Forward Deployed Engineer
Prologis Management
Denver, CO
- $200,000 to $285,000 USD / year
…and business credibility without creating permanent embedded…
Added 31 mins ago
CH
Data Analyst
Cayuse Holdings
Providence, RI
- $100,000 to $110,000 USD / year
The Data Engineer/Analyst collaborates with clients, data scientists, and software engineers to develop and optimize data pipelines, ETL processes, and database structures that support IRS…
Added 32 mins ago
LCMS Field Service Engineer 1
ThermoFisher Scientific
West Greenwich, RI
Join us at Thermo Fisher Scientific as a Field Service Engineer, where you'll contribute by ensuring our sophisticated scientific instruments operate at peak performance. In this role,…

Slide

Technical Support Engineer

Remote, United States

$80,000 to $100,000 USD / year

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Job details

Pay: $80,000 to $100,000 USD / year
Experience: 5+ years of experience in technical support, systems engineering, or IT infrastructure roles, with a strong focus on backup and disaster recovery.
Posting language: English
Posted: Nov 5, 2026

Original job description

This position works Sunday through Thursday, 4:00–11:00 PM HST (3:00–10:00 PM during Daylight Saving Time), providing overnight coverage for our partners on Eastern Time. The full shift schedule will be determined based on business needs and may include additional hours before or after this window.

ABOUT SLIDE

Based in Westport, Connecticut, Slide is a modern, security-first Business Continuity & Disaster Recovery (BCDR) company built exclusively for Managed Service Providers (MSPs). Founded by Austin McChord (Datto Founder & former CEO) and Michael Fass (former Datto General Counsel & Chief People Officer), Slide is led by a team of industry veterans with deep expertise in backup, disaster recovery, and cybersecurity. Built from scratch with a clean-room codebase and free from legacy technical debt, Slide delivers a high-performance, easy-to-use platform designed for the future of MSPs. The company combines security, speed, simplicity, and support - without outdated pricing models or restrictive contracts.

POSITION SUMMARY

We are seeking a Technical Support Engineer with deep expertise in BCDR solutions to support Slide's MSP partners in resolving complex technical challenges. In this role, you'll serve as a subject matter expert for Slide's BCDR products, driving technical excellence and ensuring a world-class partner experience.

This role works evening hours Hawaii time, covering overnight Eastern Time, so this position will be expected to work independently for the majority of their time.

KEY RESPONSIBILITIES

Deliver expert-level technical support for Slide's BCDR product suite.
Lead troubleshooting efforts for complex issues related to data backup, recovery, virtualization, storage, and networking.
Perform advanced data restores, virtualization of backups, and cloud failovers.
Serve as an escalation point for Tier 1 and Tier 2 support engineers.
Collaborate with engineering and product teams to communicate partner feedback and drive continuous improvement.
Author and maintain advanced-level internal and partner-facing documentation, runbooks, and KB articles.
Participate in root cause analysis (RCA) processes and lead incident response for critical support cases.
Mentor and coach junior team members and assist with onboarding of new hires.
Identify recurring issues and contribute to supportability improvements and automation initiatives.

REQUIRED QUALIFICATIONS

5+ years of experience in technical support, systems engineering, or IT infrastructure roles, with a strong focus on backup and disaster recovery.
Expert knowledge of BCDR technologies, including image-based backups, cloud failover, and recovery testing.
Deep experience with Windows Server (2012+), Ubuntu Linux, and virtualization technologies (KVM/libvirt, VMware ESXi, Microsoft Hyper-V).
Strong knowledge of networking protocols (TCP/IP, VPN, DNS, DHCP, NAT) and storage technologies (ZFS, RAID, iSCSI, SMB).
Familiarity with scripting and automation (PowerShell, Bash, or Python).
Excellent analytical, diagnostic, and troubleshooting skills.
Ability to work independently in high-pressure customer situations.
Proven ability to manage high-priority incidents and communicate effectively under pressure.

PREFERRED QUALIFICATIONS

Experience supporting MSP BCDR appliances and services.
Previous experience in an MSP environment or working directly with MSP clients.
Certifications such as MCSE, VCP, or Network+.
Exposure to ZFS file systems and Linux-based storage appliances.

WHY JOIN US

Comprehensive health, dental, and vision coverage.
Paid Time Off: Generous paid time off and holiday schedule.
Retirement Plan: 401(k)
Professional Development: Opportunities for training and professional growth.
The opportunity to do your life's work in a dynamic and creative environment with likeminded individuals.

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