Jobs in the United States

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Added 1 min ago
Software Engineer (Apps) 4
WEX
Remote, United States
We are seeking a seasoned Sr. Software Engineer in the WEX Mobility Engineering organization. This role will sit in the Mobility team that caters to fleet management and mobility payments…
Added 1 min ago
TT
Senior Forward Deployed Engineer
True Talent Solutions Partners
Redwood City, CA
- $215,000 to $290,000 USD / year
…with client teams to turn requirements into production-ready systems, while sharing insights that help improve the…
Added 1 min ago
TT
Research Engineer, Evals
True Talent Solutions Partners
San Francisco, CA
- $250,000 to $290,000 USD / year
Build evaluation systems for a B2B SaaS product that turns web content into structured data for AI applications. You will define how output quality is measured, build the systems that…
Added 1 min ago
TT
Software Engineer, C++ Systems
True Talent Solutions Partners
San Francisco, CA
- $250,000 to $325,000 USD / year
Join a systems engineering team building the core of a GPU virtualization platform for AI and machine learning workloads. You will improve low-level C++ infrastructure that helps scale GPU…
Added 2 mins ago
Sr. Software Engineer, Training/Inference (C++)
SpaceXSI
Palo Alto, CA · Seattle, WA
…that serves Grok to millions of users every day. As a Software Engineer, Training/Inference (C++), you will design and optimize large-scale model serving systems end-to-end. You will own…
Added 2 mins ago
Sr. Software Engineer, Kernels/CUDA (C++)
SpaceXSI
Palo Alto, CA
Deep low-level systems programming (C/C++/PTX/SASS)
Added 2 mins ago
Senior Software Engineer - AL/ML Platforms
Nike
Beaverton, OR
We are looking for a Software Engineer to design and implement core components of our data science services and platform and scale it to serve Nike globally. The focus of this engineer will…
Added 2 mins ago
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Engineering Manager
GPAC
Carlinville, IL
- $100,000 to $135,000 USD / year
Experience with Plex ERP or similar manufacturing systems.
Added 2 mins ago
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Engineering Manager
GPAC
Auburn, IL
- $100,000 to $135,000 USD / year
Experience with Plex ERP or similar manufacturing systems.
Added 2 mins ago
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Engineering Manager
GPAC
Divernon, IL
- $100,000 to $135,000 USD / year
Experience with Plex ERP or similar manufacturing systems.
Added 2 mins ago
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Robotics Software Engineer, Teleoperation
Mecka
New York, NY
- $200,000 to $240,000 USD / year
We design and operate global systems for data capture, data labeling, and hardware-enabled workflows used by leading AI labs and robotics companies to train and validate humanoid and…
Added 2 mins ago
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Teleop Platform Engineer, Real-Time Systems & UI
Mecka
New York, NY
- $200,000 to $240,000 USD / year
We design and operate global systems for data capture, data labeling, and hardware-enabled workflows used by leading AI labs and robotics companies to train and validate humanoid and…
Added 3 mins ago
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Engineering Manager
GPAC
Decatur, IL
- $100,000 to $135,000 USD / year
Experience with Plex ERP or similar manufacturing systems.
Added 3 mins ago
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Engineering Manager
GPAC
Lincoln, IL
- $100,000 to $135,000 USD / year
Experience with Plex ERP or similar manufacturing systems.
Added 3 mins ago
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Engineering Manager
GPAC
Jacksonville, IL
- $100,000 to $135,000 USD / year
Experience with Plex ERP or similar manufacturing systems.
Added 3 mins ago
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Engineering Manager
GPAC
Rochester, IL
- $100,000 to $135,000 USD / year
Experience with Plex ERP or similar manufacturing systems.
Added 3 mins ago
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Manufacturing Engineer
GPAC
Montezuma, IN
- $105,000 to $125,000 USD / year
Manufacturing Engineer – Manufacturing & Quality Systems
Added 3 mins ago
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Manufacturing Engineer
GPAC
Clinton, IN
- $105,000 to $125,000 USD / year
Manufacturing Engineer – Manufacturing & Quality Systems
Added 3 mins ago
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Manufacturing Engineer
GPAC
Brazil, IN
- $105,000 to $125,000 USD / year
Manufacturing Engineer – Manufacturing & Quality Systems
Added 3 mins ago
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Manufacturing Engineer
GPAC
Terre Haute, IN
- $105,000 to $125,000 USD / year
Manufacturing Engineer – Manufacturing & Quality Systems
Added 3 mins ago
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Manufacturing Engineer
GPAC
Paris, IL
- $105,000 to $125,000 USD / year
Manufacturing Engineer – Manufacturing & Quality Systems
Added 3 mins ago
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Manufacturing Engineer
GPAC
West Terre Haute, IN
- $105,000 to $125,000 USD / year
Manufacturing Engineer – Manufacturing & Quality Systems
Added 3 mins ago
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Manufacturing Engineer
GPAC
Casey, IL
- $105,000 to $125,000 USD / year
Manufacturing Engineer – Manufacturing & Quality Systems
Added 4 mins ago
IT Manufacturing Data Solutions Engineer
Corning Incorporated
Newton, NC
The engineer works closely with Operations, Engineering, Quality, SAP, CAMSTAR and IT teams to understand manufacturing processes, integrate data from multiple systems, and deliver insights…
Added 4 mins ago
IT Controls Engineer
Corning Incorporated
Newton, NC
The IT Controls Engineer supports the design, implementation, and continuous improvement of manufacturing control systems and operational technology across both Trivium manufacturing…

Slide

Technical Support Engineer

Remote, United States

$80,000 to $100,000 USD / year

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Job details

Pay: $80,000 to $100,000 USD / year
Experience: 5+ years of experience in technical support, systems engineering, or IT infrastructure roles, with a strong focus on backup and disaster recovery.
Posting language: English
Posted: Nov 5, 2026

Original job description

This position works Sunday through Thursday, 4:00–11:00 PM HST (3:00–10:00 PM during Daylight Saving Time), providing overnight coverage for our partners on Eastern Time. The full shift schedule will be determined based on business needs and may include additional hours before or after this window.

ABOUT SLIDE

Based in Westport, Connecticut, Slide is a modern, security-first Business Continuity & Disaster Recovery (BCDR) company built exclusively for Managed Service Providers (MSPs). Founded by Austin McChord (Datto Founder & former CEO) and Michael Fass (former Datto General Counsel & Chief People Officer), Slide is led by a team of industry veterans with deep expertise in backup, disaster recovery, and cybersecurity. Built from scratch with a clean-room codebase and free from legacy technical debt, Slide delivers a high-performance, easy-to-use platform designed for the future of MSPs. The company combines security, speed, simplicity, and support - without outdated pricing models or restrictive contracts.

POSITION SUMMARY

We are seeking a Technical Support Engineer with deep expertise in BCDR solutions to support Slide's MSP partners in resolving complex technical challenges. In this role, you'll serve as a subject matter expert for Slide's BCDR products, driving technical excellence and ensuring a world-class partner experience.

This role works evening hours Hawaii time, covering overnight Eastern Time, so this position will be expected to work independently for the majority of their time.

KEY RESPONSIBILITIES

Deliver expert-level technical support for Slide's BCDR product suite.
Lead troubleshooting efforts for complex issues related to data backup, recovery, virtualization, storage, and networking.
Perform advanced data restores, virtualization of backups, and cloud failovers.
Serve as an escalation point for Tier 1 and Tier 2 support engineers.
Collaborate with engineering and product teams to communicate partner feedback and drive continuous improvement.
Author and maintain advanced-level internal and partner-facing documentation, runbooks, and KB articles.
Participate in root cause analysis (RCA) processes and lead incident response for critical support cases.
Mentor and coach junior team members and assist with onboarding of new hires.
Identify recurring issues and contribute to supportability improvements and automation initiatives.

REQUIRED QUALIFICATIONS

5+ years of experience in technical support, systems engineering, or IT infrastructure roles, with a strong focus on backup and disaster recovery.
Expert knowledge of BCDR technologies, including image-based backups, cloud failover, and recovery testing.
Deep experience with Windows Server (2012+), Ubuntu Linux, and virtualization technologies (KVM/libvirt, VMware ESXi, Microsoft Hyper-V).
Strong knowledge of networking protocols (TCP/IP, VPN, DNS, DHCP, NAT) and storage technologies (ZFS, RAID, iSCSI, SMB).
Familiarity with scripting and automation (PowerShell, Bash, or Python).
Excellent analytical, diagnostic, and troubleshooting skills.
Ability to work independently in high-pressure customer situations.
Proven ability to manage high-priority incidents and communicate effectively under pressure.

PREFERRED QUALIFICATIONS

Experience supporting MSP BCDR appliances and services.
Previous experience in an MSP environment or working directly with MSP clients.
Certifications such as MCSE, VCP, or Network+.
Exposure to ZFS file systems and Linux-based storage appliances.

WHY JOIN US

Comprehensive health, dental, and vision coverage.
Paid Time Off: Generous paid time off and holiday schedule.
Retirement Plan: 401(k)
Professional Development: Opportunities for training and professional growth.
The opportunity to do your life's work in a dynamic and creative environment with likeminded individuals.

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