Jobs in the United States

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Added 2 mins ago
Financial Manager - SES - Tysons, VA
M.C. Dean, Inc
Tysons, VA
…enterprises. The company’s capabilities include electrical, electronic security, telecommunications, life safety, automation and controls, audio visual, and IT systems. M.C. Dean is…
Added 3 mins ago
Telecommunications Engineer 4 - Tysons, VA
M.C. Dean, Inc
Tysons, VA
We are seeking a Telecommunications Engineer 4 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that…
Added 3 mins ago
Telecommunications Engineer 2 - San Antonio, TX
M.C. Dean, Inc
San Antonio, TX
We are seeking a Telecommunications Engineer 2 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that…
Added 3 mins ago
Telecommunications Engineer 3 - Tysons, VA
M.C. Dean, Inc
Tysons, VA
We are seeking a Telecommunications Engineer 3 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that…
Added 3 mins ago
Telecommunications Engineer 2 - Tysons, VA
M.C. Dean, Inc
Tysons, VA
We are seeking a Telecommunications Engineer 2 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that…
Added 3 mins ago
MD
Project Administrator, Staff
M.C. Dean, Inc
Frederick, MD
- $26.77 to $30.11 USD / hour
…company’s capabilities include electrical power systems, electronic security, telecommunications, life safety, automation and controls, audio visual, and IT systems. M.C. Dean is…
Added 3 mins ago
Telecommunications Specialist 2 (Technical Specialist 2) - Tysons, VA
M.C. Dean, Inc
Tysons, VA
…9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons,…
Added 3 mins ago
Telecommunications Specialist 4 (Technical Specialist 4) - Tysons, VA
M.C. Dean, Inc
Tysons, VA
…9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons,…
Added 3 mins ago
Telecommunications Specialist 2 (Technical Specialist 2) - San Antonio, TX
M.C. Dean, Inc
San Antonio, TX
…9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons,…
Added 3 mins ago
Sr. Engineer, Network Engineering(R-140263)
Mastercard Incorporated
O'Fallon, MO
Every person working for, or on behalf of, Mastercard is responsible for information security.
Added 4 mins ago
AL
Senior Data Engineer
Absentia Labs
San Francisco, CA · Boston, MA · New York City, NY · Seattle, WA · San Jose, CA · Austin, TX
- $125,000 to $160,000 USD / year
As a Senior Data Engineer, you will own the design and evolution of Absentia Labs’ biomedical data platform. You will operate with a high degree of autonomy, making long-horizon…
Added 4 mins ago
Sr. Software Engineer, Linux Kernel
SpaceXSI
Seattle, WA
Experience with product security, OS/system hardening, and secure boot schemes
Added 7 mins ago
CB
Senior Data Engineer
Commercial Bank of California
United States
- $135,000 to $170,000 USD / year
The Senior Data Engineer is responsible for designing, building, and operating scalable, secure data platforms that power enterprise analytics, reporting, and advanced data use cases,…
Added 11 mins ago
F
Staff Security Engineer
fal
San Francisco, CA
- $180,000 to $250,000 USD / year
- Protect model weights, customer data, and inference endpoints with strong identity, encryption, and access controls
Added 11 mins ago
Powerplant Operator III Licensed
Medxcel
Racine, WI
…customers, as well as providing tools, processes, support resources, data analytics and insource strategies that drive…
Added 12 mins ago
Applications Support Sr Analyst
Citibank, N.A.
United States
The Observability Engineer will support the organization's observability transformation initiatives by helping onboard applications to modern observability platforms and OpenTelemetry…
Added 13 mins ago
2027 Summer Intern: Wireless Engineer I
Spectrum
Greenwood Village, CO
Computer Science,Data Science,Cyber Security,Information Technology
Added 17 mins ago
Industry Solutions Engineer, Splunk - Energy and Utilities
Cisco
Chicago, IL
Join a team of Splunk Solutions Engineers! The Energy and Utilities Industry Solutions Engineer leads targeted, business-outcomes. Accelerates GTM by developing repeatable use cases and the…
Added 17 mins ago
CH
Full-time Building Engineer III | Escala
Columbia Hospitality Inc
Seattle, WA
- $38 to $40 USD / hour
- Full-time
Records all pertinent data in building logbooks and makes all appropriate daily entries.
Added 17 mins ago
Data Protection Engineer
Koniag Government Services
Washington, DC
Koniag Technology Solutions, inc a Koniag Government Services company, is seeking a Data Protection Engineer with a Secret Security clearance to support KTS and our government customer in…
Added 17 mins ago
Network Engineer
Koniag Government Services
Washington, DC · Arlington, VA
Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Network Engineer to support KITS and our government customer in Washington, DC. This position requires daily…
Added 17 mins ago
Data Protection Engineer (Lakewood, CO)
Koniag Government Services
Lakewood, CO
Koniag Technology Solutions, inc a Koniag Government Services company, is seeking a Data Protection Engineer with a Secret Security clearance to support KTS and our government customer in…
Added 17 mins ago
Hyperconverged Infrastructure Engineer
Koniag Government Services
Lakewood, CO
…motivated, and customer-oriented Hyperconverged Infrastructure Engineer to join our team supporting an enterprise data center environment hosting 3,000+ virtual machines. The ideal…
Added 17 mins ago
Hyperconverged Infrastructure Engineer
Koniag Government Services
Washington, DC
…motivated, and customer-oriented Hyperconverged Infrastructure Engineer to join our team supporting an enterprise data center environment hosting 3,000+ virtual machines. The ideal…
Added 17 mins ago
API Integration Engineer
Koniag Government Services
Washington, DC
Tuknik Government Services, LLC, a Koniag Government Services company, is seeking an API Integration Engineer with a Secret security clearance to support TGS in supporting our government…

Slide

Technical Support Engineer

Remote, United States

$80,000 to $100,000 USD / year

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Job details

Pay: $80,000 to $100,000 USD / year
Experience: 5+ years of experience in technical support, systems engineering, or IT infrastructure roles, with a strong focus on backup and disaster recovery.
Posting language: English
Posted: Nov 5, 2026

Original job description

This position works Sunday through Thursday, 4:00–11:00 PM HST (3:00–10:00 PM during Daylight Saving Time), providing overnight coverage for our partners on Eastern Time. The full shift schedule will be determined based on business needs and may include additional hours before or after this window.

ABOUT SLIDE

Based in Westport, Connecticut, Slide is a modern, security-first Business Continuity & Disaster Recovery (BCDR) company built exclusively for Managed Service Providers (MSPs). Founded by Austin McChord (Datto Founder & former CEO) and Michael Fass (former Datto General Counsel & Chief People Officer), Slide is led by a team of industry veterans with deep expertise in backup, disaster recovery, and cybersecurity. Built from scratch with a clean-room codebase and free from legacy technical debt, Slide delivers a high-performance, easy-to-use platform designed for the future of MSPs. The company combines security, speed, simplicity, and support - without outdated pricing models or restrictive contracts.

POSITION SUMMARY

We are seeking a Technical Support Engineer with deep expertise in BCDR solutions to support Slide's MSP partners in resolving complex technical challenges. In this role, you'll serve as a subject matter expert for Slide's BCDR products, driving technical excellence and ensuring a world-class partner experience.

This role works evening hours Hawaii time, covering overnight Eastern Time, so this position will be expected to work independently for the majority of their time.

KEY RESPONSIBILITIES

Deliver expert-level technical support for Slide's BCDR product suite.
Lead troubleshooting efforts for complex issues related to data backup, recovery, virtualization, storage, and networking.
Perform advanced data restores, virtualization of backups, and cloud failovers.
Serve as an escalation point for Tier 1 and Tier 2 support engineers.
Collaborate with engineering and product teams to communicate partner feedback and drive continuous improvement.
Author and maintain advanced-level internal and partner-facing documentation, runbooks, and KB articles.
Participate in root cause analysis (RCA) processes and lead incident response for critical support cases.
Mentor and coach junior team members and assist with onboarding of new hires.
Identify recurring issues and contribute to supportability improvements and automation initiatives.

REQUIRED QUALIFICATIONS

5+ years of experience in technical support, systems engineering, or IT infrastructure roles, with a strong focus on backup and disaster recovery.
Expert knowledge of BCDR technologies, including image-based backups, cloud failover, and recovery testing.
Deep experience with Windows Server (2012+), Ubuntu Linux, and virtualization technologies (KVM/libvirt, VMware ESXi, Microsoft Hyper-V).
Strong knowledge of networking protocols (TCP/IP, VPN, DNS, DHCP, NAT) and storage technologies (ZFS, RAID, iSCSI, SMB).
Familiarity with scripting and automation (PowerShell, Bash, or Python).
Excellent analytical, diagnostic, and troubleshooting skills.
Ability to work independently in high-pressure customer situations.
Proven ability to manage high-priority incidents and communicate effectively under pressure.

PREFERRED QUALIFICATIONS

Experience supporting MSP BCDR appliances and services.
Previous experience in an MSP environment or working directly with MSP clients.
Certifications such as MCSE, VCP, or Network+.
Exposure to ZFS file systems and Linux-based storage appliances.

WHY JOIN US

Comprehensive health, dental, and vision coverage.
Paid Time Off: Generous paid time off and holiday schedule.
Retirement Plan: 401(k)
Professional Development: Opportunities for training and professional growth.
The opportunity to do your life's work in a dynamic and creative environment with likeminded individuals.

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