Jobs in the United States

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Added 5 mins ago
Systems Analyst Senior
Arizona State University
United States
…CI/CD-enabled change processes, Power Platform automation, ServiceNow-integrated workflows, and repeatable frameworks for access, configuration, deployment, monitoring, reporting, and…
Added 9 mins ago
Senior Application Engineer
Synopsys
Exton, PA
You do not need someone to tell you what to own. You see a gap in documentation or a recurring issue in ServiceNow, and you fix it. At Synopsys, you will work on applications that support a…
Added 14 mins ago
Senior Software Engineer
Western Governors University
Salt Lake City, UT
Experience developing web-based applications and web services using Java, REST, ServiceNow, and other web technologies.
Added 18 mins ago
Software Application Helpdesk Support Engineer
MANTECH
Chantilly, VA
Owning technical issues from initial report through resolution, including documenting troubleshooting steps and root causes in ServiceNow.
Added 18 mins ago
Queue Coordinator
MANTECH
United States
Added 22 mins ago
I
Sr. Software Engineer (Core Policy)
Immuta
College Park, MD · Columbus, OH · Boston, MA
- $155,000 to $170,000 USD / year
Our technology ecosystem includes Snowflake, Databricks, AWS, Microsoft Azure, Google Cloud, Okta, ServiceNow, Teradata, Alation, Atlan, and Starburst - connecting Immuta to the data,…
Added 22 mins ago
Pega Developer
Booz Allen Hamilton_United States
McLean, VA
2+ years of experience with low-code COTS, including Pega, Appian, or ServiceNow
Added 22 mins ago
Power Platform Developer
Booz Allen Hamilton_United States
Arlington, VA
On our team, you will serve as a Power Platform Developer, combining hands‑on solution development with direct customer support to meet mission needs. Working under the direction of the Job…
Added 26 mins ago
Director, Capture Management
BAE Systems
McLean, VA · Sterling, VA
…enterprise software license features for customers including ServiceNow, MS Office365, Cisco/Splunk, Amazon Web Services, and…
Added 26 mins ago
Director, Capture Management
BAE Systems
McLean, VA · Sterling, VA
…enterprise software license features for customers including ServiceNow, MS Office365, Cisco/Splunk, Amazon Web Services, and…
Added 30 mins ago
Quality Assurance Analyst (Remote - US)
ICF
Reston, VA
…world’s leading and most innovative companies like Salesforce, ServiceNow, Microsoft, and UiPath. We focus on offering a full range of architecture and planning, system implementation,…
Added 30 mins ago
Senior Salesforce Developer (Remote - US)
ICF
Reston, VA
…world’s leading and most innovative companies like Salesforce, ServiceNow, Microsoft, and UiPath. We focus on offering a full range of architecture and planning, system implementation,…
Added 34 mins ago
UG
Senior Director, AI Enablement (Eden Prairie, MN)
UnitedHealth Group
Eden Prairie, MN
- $159,300 to $273,200 USD / year
Define how AI-enabled experiences should operate across Eva (internal orchestration layer), MyHR (Oracle HCM), ServiceNow, and related People technologies
Added 34 mins ago
UG
Manager, Payer Advisory Services - Remote
UnitedHealth Group
Eden Prairie, MN
- $112,700 to $193,200 USD / year
Added 43 mins ago
Manager, IT Cybersecurity Governance, Risk & Compliance
United States
Added 46 mins ago
IT Program/Project Manager
YAGEO Jobs
Fort Lauderdale, FL
Utilizing Portfolio & Project Management (PPM) tools such as CA PPM (Clarity), ServiceNow, JIRA, Microsoft Project Server, DevOps, etc.;
Added 50 mins ago
Demand & Inventory Planner
Randa Corp
Rosemont, IL
Added 51 mins ago
W
AI Architect
WTW
Philadelphia, PA
- $120,000 to $150,000 USD / year
…hardening, and team enablement. You will not be the primary developer, but you will be technically fluent enough to review code, challenge designs, set engineering standards, and guide both…
Added 54 mins ago
Solution Architect Principal
Associated Bank, NA
Remote, United States
The ServiceNow Solution Architect Principal provides strategic and technical leadership for the ServiceNow platform, ensuring it is designed, governed, and evolved as a secure, scalable,…
Added 1 hour ago
Project Management Consultant IV
Kaiser Permanente
Greensboro, NC
…Kaiser Permanente-s members and long-term business objectives. ServiceNow Portfolio Management, Jira and SharePoint will be used…
Added 1 hour ago
Test Engineer
CACI, INC.-FEDERAL
Remote, United States
Added 1 hour ago
Director, CRM Sales – State & Local Government (West)
ServiceNow
Remote, United States
…from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and…
Added 1 hour ago
Technical Analyst III - Fraud Prevention Technology Support
BOK Financial
Tulsa, OK
Added 1 hour ago
ServiceNow Platform Lead, IT
Harvard University
Boston, MA
The ServiceNow Platform Lead works with the Senior Director, Administrative & Campus Systems to drive service and technology roadmaps, oversee major transformation initiatives, assign and…
Added 1 hour ago
IT Support Associate II
3MD Inc.
Redmond, WA

Skyline Technology Solutions, LLC

Systems Technician

Glen Burnie, MD, United States

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Job details

Posting language: English

Original job description

Our New Teammate We’re looking for an experienced IT professional to support a fast-paced, mission-critical video operations environment. Our ideal Systems Technician is ready to take greater ownership - resolving incidents, identifying recurring issues, mentoring peers, and improving operational processes. You’ll connect day-to-day troubleshooting with a broader understanding of system reliability and opportunities for improvement. You troubleshoot routine issues independently and escalate complex issues appropriately, understanding the urgency of alerts, the impact of outages, and the importance of keeping customers informed. You’re comfortable working in Linux environments and have hands-on experience with containerization and scripting. You’re also developing your automation skills and understanding of how systems work together to prepare for broader engineering responsibilities. You value collaboration, accountability, and knowledge sharing, and you’re committed to both your own development and the team’s success.

You can expect to spend your time accomplishing the following:

65% of the time on Objective 1: Incident and Request Response
15% of the time on Objective 2: Event Management
10% of the time on Objective 3: Case Management
10% of the time on Objective 4: Operational Management

Job Responsibilities – What to Expect

Manage incident and request queues independently, escalating complex issues appropriately.
Lead troubleshooting calls with customers and coordinate effectively with vendors for repair and resolution.
Restore service following incidents and fulfill service requests within defined SLA targets.
Conduct post-incident reviews and create Problem tickets to support root cause analysis and long-term resolution.
Provide clear, consistent status updates to technical and non-technical audiences throughout an incident’s lifecycle.
Contribute to or perform minor scripting and automation tasks to speed resolution or reduce manual effort.
Evaluate and triage incoming alerts based on impact, urgency, and priority.
Investigate alerts thoroughly to identify outages and ensure appropriate tickets are created, categorized, and assigned.
Respond promptly and professionally to customer support calls, emails, and tickets.
Identify event patterns and proactively contribute to the creation of Problem tickets.
Provide accurate, timely status updates to customers and internal stakeholders through case updates and direct communication.
Meet service-level agreement (SLA) targets for responses, status updates, and resolution across all assigned cases.
Serve as a secondary point of escalation for junior technicians handling complex case communications.

Your Knowledge & Expertise

Education and Certifications
Bachelor’s degree from an accredited four-year university (Information Systems, Computer Science, or Engineering preferred), or an equivalent combination of education and experience.
Actively pursuing or holding RHCSA certification (RHCE is a plus).
Actively pursuing or holding ITIL® 4 Foundation certification.
Actively pursuing or holding additional certifications (e.g., AWS, Splunk, Kubernetes) is valued but not required.
2–4 years of relevant experience in Linux system administration and troubleshooting.
1–3 years of experience in a network operations center (NOC), service desk, or operations-focused role.
1–2 years of scripting experience with Bash, Python, or similar languages.
1–2 years of experience working with Linux containerization technologies such as Docker and Kubernetes.
Foundational experience with monitoring and ticketing platforms (e.g., SolarWinds, ServiceNow).
Foundational understanding of IP networking concepts and video operations environments.
Familiarity with cloud or virtualized environments (AWS, Azure, VMware) is a plus.
Growing familiarity with Ansible, Git, or similar DevOps and automation tools.

Benefits Included:

Medical Insurance
Vision Insurance
Dental Insurance
FSA Plan
Paid Time Off
401K Retirement Savings Plan
Training & Tuition Assistance
Disability & Life Insurance

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More about this job

Skills

Troubleshooting
Troubleshoot
Linux
Event planning
Case management
Root cause analysis
Customer service
Communication skills
Computer science
ITIL
AWS
Splunk
Kubernetes
System administration
Bash
Python
Docker
SolarWinds
ServiceNow
Microsoft Azure
VMware
Ansible
Git
DevOps

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