Jobs in the United States

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Added 3 mins ago
Software Systems Quality Engineer onsite Tucson, AZ
RTX Corporation
tucson, AZ
We have an immediate need for an onsite Senior Software Systems Quality Engineer (Compliance) to support Land & Air Defense Systems (LADS).
Added 3 mins ago
Sr Software Engineer (HashiCorp Vault)
IBM
TUCSON, AZ
We're looking for a seasoned engineer to design, build, and operate HashiCorp Vault as a service. You'll be responsible for secure, highly available, and compliant secrets management…
Added 3 mins ago
Lead Release Train Engineer
Humana
Phoenix, AZ
The Lead Release Train Engineer (RTE) serves as the servant leader, facilitator, and coach for a complex Agile Release Train (ART), supporting multiple Scrum teams in delivering business…
Added 3 mins ago
Data Platform Developer
Kimley-Horn
Phoenix, AZ
We are seeking a Data Engineer to join our growing Data & Analytics team. This role is responsible for designing, developing, and maintaining data pipelines and enterprise data solutions…
Added 3 mins ago
Technical Account Manager
Red Hat
Phoenix, AZ
The Red Hat services team is looking for an experienced System administrator engineer to join us as a Technical Account Manager. In this role, you will provide adoption guidance,…
Added 3 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Phoenix, AZ
…Docker, Kubernetes, and familiar with Git development. The Engineer is expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 39 mins ago
Senior Brand Marketing Manager
CircleCI
San Francisco, CA
…to launch headlines to sales decks. Use one test: would an engineer here send it to a friend? Write the biggest pieces…
Added 1 hour ago
MS
Senior Team Lead in Cloud Platform Security and Developer Enablement - VP
MS Services Group, Inc.
NY
- $150,000 to $210,000 USD / year
…shape the future of our communities. This is a Lead Security Engineer position at Vice President…
Added 1 hour ago
Senior Site Reliability Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Site Reliability Engineer based in the United States.
Added 1 hour ago
TL
Vice President, Data Systems
The Los Angeles Lakers, Inc
El Segundo, CA
- $275,000 to $300,000 USD / year
…full-stack engineers, product and design staff, and platform/DevOps engineers. Set goals, define career ladders and technical growth paths, mentor staff, and build a culture of ownership,…
Added 1 hour ago
DevOps Engineer (Hybrid) - 31013
Huntington Ingalls Industries
Fort Meade, MD
Seeking a highly motivated and experienced DevOps Engineer to join our fast-paced team. The ideal candidate will have strong working knowledge in Kubernetes and Container Orchestration,…
Added 1 hour ago
DevOps Engineer - $20K Sign On Bonus - 31011
Huntington Ingalls Industries
Fort Meade, MD
Seeking a highly motivated and experienced DevOps Engineer to join our fast-paced team. The ideal candidate will have strong working knowledge in Kubernetes and Container Orchestration,…
Added 1 hour ago
DevOps Engineer - $20K Sign On Bonus - 31012
Huntington Ingalls Industries
Fort Meade, MD
Seeking a highly motivated and experienced DevOps Engineer to join our fast-paced team. The ideal candidate will have strong working knowledge in Kubernetes and Container Orchestration,…
Added 1 hour ago
DevOps Engineer (Hybrid) - 31007
Huntington Ingalls Industries
Columbia, MD
Seeking a highly motivated and experienced DevOps Engineer to join our fast-paced team. The ideal candidate will have strong working knowledge in Kubernetes and Container Orchestration,…
Added 1 hour ago
Senior Systems Engineer - FinOps
Marriott
Bethesda, MD
The engineer designs and implements automation for tagging compliance, budget guardrails, workload efficiency, and anomaly detection to ensure cost-effective, scalable data solutions.…
Added 1 hour ago
Lead Software Engineer - Java, Microservices, MuleSoft & API Development (Remote)
CareFirst
Baltimore, MD
The Lead Software Engineer provides technical leadership for the design, development, integration, testing, deployment, and support of enterprise-scale software solutions, APIs, and…
Added 1 hour ago
EG
Lead Software Engineer
Eliassen Group
Rockville, MD
- $75 to $83 USD / hour
Working independently, the Lead Software Engineer will own development of software products, improve product quality throughout the software development life cycle, and mentor other…
Added 1 hour ago
TT
Senior Solutions Engineer, Digital Native and Mid-Market
True Talent Solutions Partners
Remote, United States
- $147,000 to $175,000 USD / year
- Explain technical differentiators to security engineers, DevOps teams, and executives.
Added 1 hour ago
Senior MuleSoft Engineer
Core4ce Careers
Remote, United States
Core4ce is seeking a Senior MuleSoft engineer to design, develop, and implement integration solutions using the MuleSoft Anytime Platform for the Defense Health Agency (DHA). In this role,…
Added 2 hours ago
Entry Level Software Engineer
Jacobs
Nashua, NH
Maintain a collaborative approach with Product Owners, Software Architects, DevOps, Security and UX Engineers
Added 2 hours ago
Cloud Engineer
UMB Bank
Kansas City, MO
+ AWS Solutions Architect Professional Certification, AWS DevOps Engineer Professional Certification, or any additional cloud certifications
Added 2 hours ago
Staff Software Development Engineer · IT Design & Development
IQVIA INC (US10)
Wayne, PA
The Staff Software Engineer will play a critical role in the onboarding, transformation, integration, and provisioning of large-scale patient-level healthcare datasets into core data assets…
Added 2 hours ago
Staff DevOps Engineer - Position qualifies for sign-on bonus starting at $10k
CORP-Corporate Office
United States
Northrop Grumman’s Space Systems Sector is looking for an experienced Staff DevOps Engineer to augment our team. This position can be based in Aurora, CO, Morrisville, NC or Sacramento, CA.
Added 3 hours ago
EG
Senior Infrastructure Engineer
Eliassen Group
Orlando, FL
- $84 to $86 USD / hour
Our client seeks a Senior Infrastructure Engineer to support and evolve cloud infrastructure powering analytics platforms, optimization engines, and machine learning workloads. The role…
Added 3 hours ago
TT
Senior Software Engineer
True Talent Solutions Partners
San Francisco, CA
- $230,000 to $280,000 USD / year
- Comfort working across frontend, backend, and infrastructure, with experience in TypeScript and DevOps.

Skyline Technology Solutions, LLC

Junior Systems Engineer

Glen Burnie, MD, United States

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Job details

Posting language: English

Original job description

Our New Teammate We’re looking for a customer-focused IT professional to support a fast-paced, mission-critical video operations environment. Our ideal Junior Systems Engineer combines operational troubleshooting with hands-on service delivery - supporting incidents, configuring Linux-based applications, deploying systems, and improving processes through automation. You take ownership of assigned work, follow established procedures, and collaborate with teammates to resolve issues and deliver reliable services. You communicate clearly with customers and internal stakeholders and seek guidance when needed. You’re committed to developing your technical skills and understanding the product code to improve troubleshooting.

You can expect to spend your time accomplishing the following:

65% of the time on Objective 1: Incident and Request Response
20% of the time on Objective 2: Event Management
10% of the time on Objective 3: Case Management
5% of the time on Objective 4: Operational Management

Job Responsibilities – What to Expect

Manage more complex incidents and request queues independently and take escalations from junior staff.
Lead troubleshooting calls with customers and coordinate effectively with vendors for repair and resolution.
Work to quickly restore services, meeting SLA targets.
Conduct post-incident reviews and create Problem tickets to support root cause analysis and long-term resolution.
Provide clear, consistent status updates to technical and non-technical audiences throughout an incident’s lifecycle.
Contribute to or perform scripting and automation tasks to speed resolution or reduce manual effort.
Act as an escalation point and lead the troubleshooting efforts for higher-priority incidents.
Review and assist with incident management for all active Video Platform incidents.
Evaluate and triage incoming alerts based on impact, urgency, and priority.
Investigate alerts thoroughly to identify outages and ensure appropriate tickets are created, categorized, and assigned.
Respond promptly and professionally to customer support calls, emails, and tickets.
Identify event patterns and proactively contribute to the creation of Problem tickets.
Proactively identify trends to reduce the number of incidents by using proactive problem management
Provide accurate, timely status updates to customers and internal stakeholders through case updates and direct communication.
Meet service-level agreement (SLA) targets for response, status updates, and resolution across all assigned cases.
Serve as a secondary point of escalation for junior technicians handling complex case communications.
Create, review, refine, and document standard operating procedures (SOPs) for recurring tasks and complex workflows.
Provide mentorship and technical guidance to junior staff and share knowledge with them.
Assist with onboarding and training new team members on tools, processes, and operational standards.
Participate in the Product Operations on-call rotation, handling routine issues independently and escalating complex issues appropriately.
Help manage the team’s workload during high-volume or critical operational periods, helping to ensure tickets are handled within defined SLAs.
Identify opportunities for operational improvement and recommend changes to management or the engineering team.
Utilize existing change control (CAB) process for low-risk changes

Your Knowledge & Expertise

Bachelor’s degree from an accredited four-year university (Information Systems, Computer Science, or Engineering preferred), or an equivalent combination of education and experience.
2-5 years of relevant experience
Currently holding RHCSA certification (RHCE is a plus).
Actively pursuing or holding ITIL® 4 Foundation certification.
3-5 years of relevant experience in Linux system administration and troubleshooting.
2-4 years of experience in an operations-focused role.
2-3 years of scripting experience with Bash, Python, or similar languages.
Strong knowledge of monitoring and ticketing platforms.
Strong knowledge of Ansible, Git, or similar DevOps and automation tools.
2-3 years of experience working with Ansible, Docker, Kubernetes, Git, Grafana, Splunk

Benefits Included:

Medical Insurance
Vision Insurance
Dental Insurance
FSA Plan
Paid Time Off
401K Retirement Savings Plan
Training & Tuition Assistance
Disability & Life Insurance

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More about this job

Skills

Troubleshooting
Linux
Event planning
Case management
Root cause analysis
Customer service
Communication skills
Provide mentorship
Manage a team
Computer science
ITIL
System administration
Bash
Python
Ansible
Git
DevOps
Docker
Kubernetes
Grafana
Splunk

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