Jobs in the United States

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Added 1 min ago
Pro Sales Representative Manager - Specialty Trades
The Home Depot
Atlanta, GA
The Pro Sales Representative Manager is responsible for leading and developing a high-performing sales team of Pro Sales Representatives focused on driving revenue growth, expanding market…
Added 1 min ago
BG
Inside Sales Specialist
BRIN GLASS COMPANY
Fridley, MN
- $60,000 to $70,000 USD / year
…contact. The role dedicates 60% of its time to proactive account management, quote follow-up, retention, and growth to protect and grow NWGF revenue. The specialist works with Client…
Added 2 mins ago
Assistant Preconstruction Manager - Mission Critical
Shawmut
Boston, MA
…before construction begins. As an Assistant Preconstruction Manager, you will manage assigned trade packages across multiple pursuits, partner with Preconstruction and Operations leaders,…
Added 2 mins ago
Global Product Marketing Manager, Programmatic & Delivery – Ads
Netflix
New York · Los Angeles · Los Gatos
Strategic vision coupled with strong project management, planning and organizational skills, including the ability to handle multiple projects simultaneously and deliver under tight…
Added 3 mins ago
MM
Area Chief of Staff Veterinarian
Medical Management International, Inc.
Banfield Henderson, NV · Banfield Summerlin, NV · Banfield Spring Valley, NV · Banfield S Henderson, NV
- $142,175 to $205,364 USD / year
…aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.) The Area Chief of Staff partners with the Practice Manager (if…
Added 3 mins ago
MM
Area Chief of Staff Veterinarian
Medical Management International, Inc.
Banfield Deer Springs, NV · Banfield Durango, NV
- $142,175 to $205,364 USD / year
…aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.) The Area Chief of Staff partners with the Practice Manager (if…
Added 3 mins ago
MM
Area Chief of Staff Veterinarian
Medical Management International, Inc.
Banfield Deer Springs, NV · Banfield Durango, NV
- $142,175 to $205,364 USD / year
…aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.) The Area Chief of Staff partners with the Practice Manager (if…
Added 3 mins ago
Retail Project Manager II
PERMASTEELISA NORTH AMERICA CORP
Windsor, CT · New York, NY
We are looking for an experienced Project Manager to lead high-end retail glazing and facade projects for luxury brands, flagship stores and premium shopping destinations. You will own…
Added 3 mins ago
Retail Field Project Manager
PERMASTEELISA NORTH AMERICA CORP
Windsor, CT · Bloomfield, CT
Experience coordinating directly with an office project manager on schedule, cost and change management.
Added 3 mins ago
Estimator/Project Manager
PERMASTEELISA NORTH AMERICA CORP
Bloomfield, CT
We are looking for an Estimator/Project Manager to own projects from bid through closeout. You will prepare accurate, detailed estimates for complex custom glazing scopes, then manage the…
Added 4 mins ago
Construction Project Manager
Amentum
Hampton, VA
Serve as a point of contact for development and discussion of new opportunities and, subsequently, project objectives, scope, and budget within the company and between the company and the…
Added 4 mins ago
Mechanical Project Manager (HVAC/Plumbing)
GPAC
Phoenix, AZ
A prominent commercial and industrial mechanical contractor is searching for a qualified Project Manager/Estimator to join their team. This company self-performs HVAC, plumbing, and process…
Added 6 mins ago
Deputy Program Manager
KBR Wyle Services, LLC
Orange Park, FL
We are seeking a Deputy Program Manager to oversee multiple reliability-centered maintenance (RCM) and related sustainment projects supporting Naval Aviation. Reporting to the Program…
Added 7 mins ago
Associate, Registrations & Governance
BMO Capital Markets Corp.
Chicago, IL
Strong communication, critical thinking, relationship management and project management skills.
Added 7 mins ago
IH
Statewide Roofing - Safety Manager
Ignite HR Solutions and our Clients
San Jose, CA
- $125,000 to $150,000 USD / year
Must have the ability to communicate effectively both in the written and spoken word
Added 9 mins ago
B
Project Manager- Home Automation
Bravas
West Los Angeles, CA
- $125,000 to $145,000 USD / year
The Project Manager leads luxury residential technology projects from concept to completion.
Added 10 mins ago
Commercial Credit Manager - HDFS
Harley-Davidson
Plano, TX
…representing Rider Services, Underwriting, Risk, Enterprise Project Management, Accounting, Compliance, Human Resources, Global Information Services, Communications, and Legal. Join our…
Added 11 mins ago
Compliance and Quality Assurance Manager
Advatix, Inc.
Remote, United States
This position can be based in Detroit, Maple Grove, South Bend, Chicago or within driving distance (50 miles) of one of our locations listed
Added 11 mins ago
Business Systems Analyst - Senior / Intermediate
University of Michigan
Ann Arbor, MI
…essential to success in this role. This position reports to the Manager of AI Enablement & Integration within the Clinical and Revenue Cycle IT (CRC) division of HITS and will be fully…
Added 12 mins ago
Director of Channel Marketing
Watkins Manufacturing Corporation
CA
Excellent communication, relationship management, project management, analytical, and influence skills with the ability to align cross-functional stakeholders and dealer partners.
Added 15 mins ago
Engineering Project Manager
ZUPT LLC
United States
The ideal candidate will combine strong project management and organizational skills with a practical understanding of engineering, manufacturing, and technology development.
Added 15 mins ago
Senior Manager, Client Management Operations
VSP
Remote, United States
Provide management oversight in the areas of budgeting, staffing, resource planning, and change management. Provide strategic direction and management of systems and services ensuring they…
Added 15 mins ago
Account Manager
VSP
Remote, United States
2+ years of account management experience and/or client service experience
Added 15 mins ago
IL
Senior Associate, Community Engagement
Invenergy LLC
Denver, CO
- $98,000 to $125,000 USD / year
Communicate effectively with internal and external audiences about Invenergy's presence, industry benefits, and project-specific updates, escalating complex or sensitive matters to the…
Added 18 mins ago
MI
IT Support Analyst
MKS Inc.
Beaverton, OR
- $60,000 to $100,000 USD / year
Act as “Smart Hands” for all IT support related tasks for both infrastructure and project management.

Skyline Displays Inc.

Manager, Client Experience

United States

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Experience: Minimum of 4 years of experience in a Senior Project Manager role.
Posting language: English

Original job description

Position Overview The Manager of Client Experience to lead our client experience team. This role is pivotal in ensuring that all client interactions across various touchpoints are positive, seamless, and of high quality. The ideal candidate will have a deep understanding of customer journey mapping, customer insights, and a proven track record of implementing successful client experience strategies. The Manager of Client Experience is critical to driving an inclusive learning culture, designing and implementing business processes, and leading the Client Experience Team to deliver differentiated service. Essential Responsibilities

Develop and implement comprehensive client experience strategies that align with the company’s overall objectives.
Lead and manage a team of direct reports, typically starting with 5 to 6 for a manager new to the role and growing to up to 12, ensuring they deliver exceptional service at all client interactions.
Coach and develop team members through regular one-on-ones, performance feedback, and individual development plans, building their skills and preparing them for greater responsibility.
Collaborate with other departments such as sales, marketing, and operations to ensure a consistent and differentiated client experience.
Analyze client feedback and market research to identify areas for improvement and implement solutions and processes to capture benefits and drive positive profitability.
Oversee client experience projects and initiatives within the team and across organizational functional touchpoints.
Create and manage client satisfaction metrics and tracking systems.
Ensure compliance with company and industry client experience standards and regulations.
Handle and resolve escalated client experience issues.
Report on the effectiveness of client experience strategies to senior management.
Be willing to travel as required for project fulfillment, leadership meetings, and workshops

Additional Responsibilities

Serve as the client experience expert within the organization and on all company processes related to client experience
Design and deliver training and support to other departments on client experience processes, ensuring a unified approach to client management.
Be a champion of change and individual development within the team in support of Skyline objectives.
Take ownership of department initiatives from start to finish, running point on planning, coordinating stakeholders, and driving them to successful completion.

Desired Competencies

Consistently demonstrate the ability to build and maintain productive relationships with clients, proactively anticipates their needs, and responds swiftly to requests and feedback.
Make sound decisions quickly, often with limited information, and operate effectively and independently without needing to consult leadership on day-to-day matters.
Be a proven collaborator with internal and external stakeholders to achieve shared goals and resolve issues.
Maintain a strong understanding of industry practices, including reading and interpreting construction drawings, setup prints, and translating design models into actionable plans.
Capable of independently creating and delivering clear, concise, and tailored communications to various audiences, including written proposals, updates, and documentation.
Comfortable making fact-based decisions based on industry knowledge and business insight, that maximize both client experience and Skyline benefit
Remain highly organized with the ability to prioritize tasks, manage schedules, and adapt to changes for both self and team.

Qualifications

Bachelor’s degree in business administration, Marketing, or a related field
Demonstrated experience onboarding and training new hires, including developing training plans and materials, coaching new team members through ramp-up, and assessing readiness to work independently with clients.
Minimum of 4 years of experience in a Senior Project Manager role. PMP or CAPM Certified is a plus.
Expert knowledge in project management abilities, effective communication skills, and experience in building and maintaining client relationships. Has a track record of successful team leadership including retaining and growing talent within the organization. Strong leadership and mentoring skills.

We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions.

Apply on workforcenow.adp.com About employer

More about this job

Skills

Customer insight
Manage a team
Sales
Market research
Regulatory compliance
Leadership
Provide training
Documentation
Prioritization
Adapt to change
Onboarding
Coaching
Work independently
Project management
Communication skills
Team leadership

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Jobs in the United States