Jobs in the United States

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Financial Services Manager
City of Charlotte
United States
Valuing teamwork, openness, accountability, productivity, and employee development
Added just now
RA
Junior Staff Accountant
Responsive Auto Insurance Company
Plantation, FL
- $57,000 to $65,000 USD / year
Growth: Grow your skills and career through training and development opportunities in a collaborative environment with the help of some very experienced and collaborative team members that…
Added 1 min ago
Bed Throughput Manager
Xanitos
Houston, TX
Must have one to three years of supervisory experience in a service-related field with high customer/client contact
Added 1 min ago
LC
Sales Executive
LDI Connect
New York City, NY
- $45,000 to $60,000 USD / year
Must have reliable source of transportation and valid driver’s license (may not be required for NYC)
Added 1 min ago
NO
Retail Operations Assistant Manager - Houston
Nestle Operational Services Worldwide SA
Houston, TX
- $60,000 to $70,000 USD / year
Team Leadership and Development: Guide, support, and coach the back-of-house team of 2, to deliver exceptional customer experience through adherence to operational standards. You will also…
Added 1 min ago
NO
Retail Sales Assistant Manager - Houston
Nestle Operational Services Worldwide SA
Houston, TX
- $64,000 to $73,000 USD / year
As an Assistant Boutique Manager with Nespresso, you play a pivotal role in store leadership. Alongside the Boutique Manager, the two of you will strategize on sales, profitability,…
Added 1 min ago
MANAGER CUSTOMER CARE
Sovereign Naturals
Sarasota, FL
This role is intended to lead the Customer Care department in creating, maintaining, and continually enhancing the customer experience of Sovereign Naturals' distributors and end-users…
Added 2 mins ago
Guest Service Agent
Stay Hospitality
Pompano Beach, FL
Previous experience in a customer service, hospitality, or front desk role
Added 3 mins ago
UG
Pharmacy Manager Community
UnitedHealth Group
Reading, PA
- $112,700 to $193,200 USD / year
The Pharmacy Manager is a key position that has a substantial impact with our consumers and clinic partners by partnering and advising both on our pharmaceutical care services and benefits.…
Added 5 mins ago
MO
Full Time Key Carrier/Coordinator
Marshalls of MA
Hampton, VA
- $15.5 to $16 USD / hour
- Full-time
Key Carriers must have open availability, including nights and weekends
Added 5 mins ago
AD
Diagnostic Sales Manager (Washington DC)
Antech Diagnostics
DC · Alexandria, VA · Waldorf, MD
- $75,000 to $93,500 USD / year
The Diagnostic Sales Manager (“DSM”) will manage their territory market share, book of business, and growth goals by promoting, selling, and supporting Antech Reference Lab services,…
Added 5 mins ago
Events Planner
Vylor
Des Moines, IA · Des Moines
Must have strong problem-solving skills
Added 8 mins ago
Domino's Assistant Manager (5619)
Domino's
Lexington, SC
Must have access to an insured vehicle which can be used for delivery
Added 8 mins ago
Domino's Assistant Manager (5612)
Domino's
Orangeburg, SC
Must have access to an insured vehicle which can be used for delivery
Added 8 mins ago
D
Team Lead(07378) - 1530 1st ave N
Domino's
Moorhead, MN
- From $17 USD / hour
As a Team Lead, you’ll be the go-to person on shift. You’ll help keep the store running smoothly while delivering excellent customer experiences.
Added 8 mins ago
General Manager(03313) - 3626 Bell Blvd
Domino's
Bayside, NY
Our Management Development Program allows only our own store managers to apply for franchising opportunities - which sets us apart from our competition. For many of our General Managers,…
Added 8 mins ago
General Manager(03415) - 501 Westbury Ave
Domino's
Carle Place, NY
Our Management Development Program allows only our own store managers to apply for franchising opportunities - which sets us apart from our competition. For many of our General Managers,…
Added 8 mins ago
Assistant Manager(03329) - 3514 Nostrand Ave
Domino's
Brooklyn, NY
…store, including leading their team, setting high standards for customer service and maintaining exceptional product quality standards. While working as an assistant manager for us, you…
Added 8 mins ago
Assistant Manager(05960) - 17145 W Wortham RD
Domino's
Saucier, MS
Must have a driver's license with at least 1 year driving experience and car insurance
Added 8 mins ago
General Manager(03329) - 3514 Nostrand Ave
Domino's
Brooklyn, NY
Our Management Development Program allows only our own store managers to apply for franchising opportunities - which sets us apart from our competition. For many of our General Managers,…
Added 8 mins ago
Domino's Assistant Manager (5604)
Domino's
Irmo, SC
Must have access to an insured vehicle which can be used for delivery
Added 8 mins ago
Assistant Manager(03633) - 157 Levittown Pkwy
Domino's
Hicksville, NY
…store, including leading their team, setting high standards for customer service and maintaining exceptional product quality standards. While working as an assistant manager for us, you…
Added 8 mins ago
Domino's Assistant Manager (5602)
Domino's
Columbia, SC
Must have access to an insured vehicle which can be used for delivery
Added 8 mins ago
Assistant Manager(07418) - $15.90 / HR + FT Hours - 7591 N Cimarron Rd
Domino's
Las Vegas, NV
Assistant Managers are responsible for cost controls, inventory control, cash control, and customer relations while they are working a shift.
Added 8 mins ago
D
Team Lead(01911) - 1014 Smith Ave S
Domino's
Saint Paul, MN
- From $15 USD / hour
As a Team Lead, you’ll be the go-to person on shift. You’ll help keep the store running smoothly while delivering excellent customer experiences.

Skyline Displays Inc.

Manager, Client Experience

United States

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Experience: Minimum of 4 years of experience in a Senior Project Manager role.
Posting language: English

Original job description

Position Overview The Manager of Client Experience to lead our client experience team. This role is pivotal in ensuring that all client interactions across various touchpoints are positive, seamless, and of high quality. The ideal candidate will have a deep understanding of customer journey mapping, customer insights, and a proven track record of implementing successful client experience strategies. The Manager of Client Experience is critical to driving an inclusive learning culture, designing and implementing business processes, and leading the Client Experience Team to deliver differentiated service. Essential Responsibilities

Develop and implement comprehensive client experience strategies that align with the company’s overall objectives.
Lead and manage a team of direct reports, typically starting with 5 to 6 for a manager new to the role and growing to up to 12, ensuring they deliver exceptional service at all client interactions.
Coach and develop team members through regular one-on-ones, performance feedback, and individual development plans, building their skills and preparing them for greater responsibility.
Collaborate with other departments such as sales, marketing, and operations to ensure a consistent and differentiated client experience.
Analyze client feedback and market research to identify areas for improvement and implement solutions and processes to capture benefits and drive positive profitability.
Oversee client experience projects and initiatives within the team and across organizational functional touchpoints.
Create and manage client satisfaction metrics and tracking systems.
Ensure compliance with company and industry client experience standards and regulations.
Handle and resolve escalated client experience issues.
Report on the effectiveness of client experience strategies to senior management.
Be willing to travel as required for project fulfillment, leadership meetings, and workshops

Additional Responsibilities

Serve as the client experience expert within the organization and on all company processes related to client experience
Design and deliver training and support to other departments on client experience processes, ensuring a unified approach to client management.
Be a champion of change and individual development within the team in support of Skyline objectives.
Take ownership of department initiatives from start to finish, running point on planning, coordinating stakeholders, and driving them to successful completion.

Desired Competencies

Consistently demonstrate the ability to build and maintain productive relationships with clients, proactively anticipates their needs, and responds swiftly to requests and feedback.
Make sound decisions quickly, often with limited information, and operate effectively and independently without needing to consult leadership on day-to-day matters.
Be a proven collaborator with internal and external stakeholders to achieve shared goals and resolve issues.
Maintain a strong understanding of industry practices, including reading and interpreting construction drawings, setup prints, and translating design models into actionable plans.
Capable of independently creating and delivering clear, concise, and tailored communications to various audiences, including written proposals, updates, and documentation.
Comfortable making fact-based decisions based on industry knowledge and business insight, that maximize both client experience and Skyline benefit
Remain highly organized with the ability to prioritize tasks, manage schedules, and adapt to changes for both self and team.

Qualifications

Bachelor’s degree in business administration, Marketing, or a related field
Demonstrated experience onboarding and training new hires, including developing training plans and materials, coaching new team members through ramp-up, and assessing readiness to work independently with clients.
Minimum of 4 years of experience in a Senior Project Manager role. PMP or CAPM Certified is a plus.
Expert knowledge in project management abilities, effective communication skills, and experience in building and maintaining client relationships. Has a track record of successful team leadership including retaining and growing talent within the organization. Strong leadership and mentoring skills.

We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions.

Apply on workforcenow.adp.com About employer

More about this job

Skills

Customer insight
Manage a team
Sales
Market research
Regulatory compliance
Leadership
Provide training
Documentation
Prioritization
Adapt to change
Onboarding
Coaching
Work independently
Project management
Communication skills
Team leadership

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Work requirements

Jobs in the United States