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Restaurant Manager @ WOB in Broward County
WOB Bar & Kitchen
Broward County, FL
We are seeking a highly motivated and experienced Manager to oversee the operations of our busy WOB Bar & Kitchen (WOB) restaurant. As the Manager, you will be responsible for managing all…
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Case Manager Suffolk Community Guardianship
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Program Manager Quality Management
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Client Support Representative - Spanish Speaker
Animal Care Centers of NYC
The Bronx, NY
- $21 USD / hour
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Assistant Nurse Manager - Operating Room, Evenings
NYU Langone Medical Center
Mineola, NY
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…goals of the institution, departments of nursing, unit, or program. Assists the nurse manager to develop and sustain an environment of excellence in patient/family service, growth and…
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Medical Technologist Specialist
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Day Habilitation Manager
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Join us as a Day Habilitation Manager at The Arc Ontario! You will undertake various supervisory, participant-related, and administrative tasks associated with providing habilitation…
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Registered Nurse - Supervisory Assistant Nurse Manager
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Public Service - Higher Education Management Consulting Senior Manager – Transformation Lead
Accenture
New York City, NY · Albany, NY
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…seeking individuals that have demonstrated this through overall program delivery or deep experience in specific functional domains such as Finance, HR, payroll, procurement, or research…
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IT Manager
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Program Manager II, Pickup and Return Points (PARP)
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The Amazon North America Pickup & Return Points team is looking for a Program Manager to join us in supporting Amazon’s automated, secure, self-service package delivery solution in North…
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Cardiac Sonographer - Manhattan
NYU Langone Medical Center
New York, NY
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Notifies manager or supervisor sonographer of any breakdown in equipment.
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Patient Support Associate-Central Nursing Service-Evening Shift (37.5 Hours)
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New York, NY
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In this role, the successful candidate The Patient Support Associate, under the direction and supervision of the Nurse Manager, and in cooperation with all members of the patient care…
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Per Diem-Cardiac Sonographer
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New York, NY
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Space Management Coordinator
NYU Langone Medical Center
New York, NY
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Patient Support Associate-Central Nursing Service-Evening Shift (37.5 Hours)
NYU Langone Medical Center
New York, NY
- $58,865.62 USD / year
In this role, the successful candidate The Patient Support Associate, under the direction and supervision of the Nurse Manager, and in cooperation with all members of the patient care…
Added 1 min ago
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Desktop Support Manager
NYU Langone Medical Center
New York, NY
- $121,792.21 to $124,678.91 USD / year
We have an exciting opportunity to join our team as a Desktop Support Manager, supporting Education, Research and Clinical desktop.
Added 2 mins ago
Senior Quality Specialist
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Administrative Operations Assistant (NonProfit) Manhattan
AHRC New York City
NEW YORK, NY
- $45,000 to $50,000 USD / year
…serves as a liaison between management main office hub and program sites: provide general office assistance, prepare reports and correspondence responds to requests for information;…
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Clinical Coordinator I
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Added 2 mins ago
Rep Route Sales, Relief (Woodside, NY)
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NEW YORK, NY
…strategies, including promotional pricing.* Sells the Carvel program to new accounts.* Builds and maintains positive relationships with supermarket personnel, resolving product or service…
Added 2 mins ago
Engagement Manager (EXL94)
ExlService.com, LLC
NEW YORK, NY

Skylight

Retail Operations Manager

Remote, United States

$120,000 to $135,000 USD / year

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Job details

Pay: $120,000 to $135,000 USD / year
Experience: 4+ years of experience in retail fulfillment operations, or supply chain management
Posting language: English
Posted: Oct 23, 2026

Original job description

Skylight is a technology startup building the OS of the family. We make Skylight Calendar, the smart calendar loved by millions of families (plus Wired and Wirecutter). Calendar 2 launched earlier this year to rave reviews, and our newest product, Skylight Buddy, was just named one of TIME’s Best Inventions of 2026. Our mission is to connect loved ones by creating the world’s simplest products and services that improve family life. Our founders are former venture capitalists and serial entrepreneurs who have scaled this business to $300M+ in annual revenue while being completely bootstrapped and profitable. We get to grow a happy, healthy company focused on making products our customers love without investors breathing down our necks. Smart, hardworking people who care about making actually meaningful products love working here. People like you. We’re busy inventing new ways to simplify family life and help parents raise great kids – and we need your help! Come invent something new with us.

About the Role:

The Retail Operations Manager will own the day to day execution & scale of our global retail operations for our big box, specialty, and international accounts: Target, Best Buy, BJ’s, and the new retailers we are onboarding. You will work side by side with a peer who runs our club channels, and you will cover for each other. You will be responsible for tracking and maintaining high wholesale customer satisfaction by delivering products accurately and on time. You will proactively manage 3PL warehouses, freight carriers, and the relationships with our wholesale retailers’ operations teams. It is also imperative you work closely with our sales teams. This role requires building and maintaining scalable processes, tools, and reporting while ensuring consistent delivery experiences across multiple markets globally. The ideal candidate has strong analytical skills, attention to detail, and excellent communication skills.

Responsibilities:

Execute global fulfillment for your retail accounts to optimize delivery performance, cost efficiency, and customer satisfaction across US & international markets (OTIF).
Develop and monitor KPIs for your accounts, including on-time delivery, fill rate, lead time, chargeback %, and cost.
Track incoming shipments and quantities, and run analysis on inventory levels against Retailer on-hand quantities, sell-through, planned orders, and incoming shipments to find gaps and surplus.
Communicate with Retailer partners / inventory teams on planned future orders and open shipments. Partner with Sales and Planning on forecast changes.
Establish and maintain relationships with 3PLs, outbound transportation brokers, and outbound carriers (FTL, LTL, parcel).
Manage 3PL fulfillment for your wholesale accounts, including creating and maintaining Standard Operating Procedures (SOPs) for each retailer.
Own each retailer’s routing guide and compliance requirements: labels, ASN accuracy, packaging, and appointment rules. Keep the 3PL current on changes.
Monitor and report order processing lead times, troubleshoot, and escalate issues (missed appointments, missed ship dates, late deliveries, etc.) ensuring all Retailer criteria are met for each order.
Execute EDI documents (850-Purchase Order, 856-Advanced Ship Notice, 810-Invoice) to ensure accurate and timely systematic communication with our wholesale retail customers.
Maintain order management system of record - NetSuite - moving orders through standard fulfillment phases: intake & validation, 3PL warehouse allocation, and customer delivery.
Lead dispute resolution for shipment penalties, order errors, or other fees assigned by the retailer, including documentation from the 3PL and carrier to submit through the retailer portal.
Lead onboarding of new retail partners and new product launches into retail, with Sales, Planning, and the 3PL.
Document your processes so your peer can cover your accounts, and cover theirs in return.
Lead continuous improvement initiatives across global fulfillment operations.
Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field
4+ years of experience in retail fulfillment operations, or supply chain management
Demonstrated experience managing fulfillment and delivery operations with 3PLs to retailers
Proven experience managing fulfillment for either Walmart + Costco or Target + Best Buy
Experience with outbound transportation management and broker/carrier negotiations
Experience with EDI order flow (850 / 856 / 810) and retailer portals
Proficiency as a user of warehouse management systems
Advanced analytical and problem-solving skills with data-driven decision-making ability
Excellent project management skills with experience leading cross-cultural teams

Bonus Points for:

Proven experience managing fulfillment for the following retail accounts: Costco, Walmart, Sam’s Club, BJ’s, Target
Experience onboarding new retailers or running a distributor program
Experience with international retail shipments (ocean, forwarders, direct-to-retailer)
MBA or MS in Supply Chain Management, International Business, or related field
Experience with major ERP systems (NetSuite) and fulfillment automation platforms
Six Sigma certification or similar process improvement qualifications
Multi-lingual capabilities
Track record of successful change management in complex organizations

Our Commitment:

We value diverse experiences, backgrounds, and perspectives - and we hire kind, thoughtful people who care deeply about their work. If you're reading this and think, “I don’t check every box,” but still feel excited about the role: Apply. We want to hear from you.

Our competitive compensation package includes:

Competitive Salary + Equity Package
401K matching
Wellness, learning, and home-office budgets
Health, Dental & Vision Medical Plans
Tremendous autonomy to set the direction of your work
Unlimited PTO
Company holidays on the first Friday of every month (Excluding November, December, and January)

The anticipated base salary range for this position is $120k-$135k per year. This range reflects the compensation Skylight reasonably and in good faith expects to pay for the position at the time of posting. Actual compensation will be determined based on job-related factors, which may include experience, qualifications, skills, education, geographic location, and internal equity. Skylight also offers benefits, including medical, dental, vision, and paid time off.

Equal Employment Opportunity Skylight is an equal opportunity employer committed to building a diverse and inclusive team. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, Skylight will consider for employment qualified applicants with arrest and conviction records.

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