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Manager, Dietary Patient Services
NYU Langone Medical Center
Mineola, NY
- $80,349.03 to $138,602.08 USD / year
In this role, the successful candidate The Manager, Patient Services is responsible for the full scope of patient food and nutrition service operations, from serving and meal delivery…
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Biomedical Technician I - Clinical Engineering - Long Island
NYU Langone Medical Center
Mineola, NY
- $82,611.43 to $92,864.1 USD / year
? Determines whether equipment is covered by warranty or service contract when repairs are needed. Notifies the Operations Manager of equipment under warranty or contract by providing the…
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Assistant Nurse Manager - Operating Room, Evenings
NYU Langone Medical Center
Mineola, NY
- $151,049.99 to $158,601.45 USD / year
…goals of the institution, departments of nursing, unit, or program. Assists the nurse manager to develop and sustain an environment of excellence in patient/family service, growth and…
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Director, CIB & Research Compliance - ECM & M&A
Scotiabank
New York City, NY
Work with Training Team and business stakeholders to develop training program which includes participation in the annual training needs assessment and delivery of routine and ad-hoc…
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Registered Nurse - Supervisory Assistant Nurse Manager
Veterans Affairs, Veterans Health Administration
Bronx, NY
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Manager of Pastoral Care, Required Board Certified Chaplain - Brooklyn
NYU Langone Medical Center
Brooklyn, NY
- $82,886.36 to $129,565.8 USD / year
We have an exciting opportunity to join our team as a Manager of Pastoral Care, Required Board Certified Chaplain - Brooklyn.
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Leasing Compliance Manager
RiseBoro Homecare Inc.
BROOKLYN, NY
The Leasing Compliance Manager is responsible for ensuring full compliance with program requirements for **U.S. Department of Housing and Urban Development (HUD) Section 202, Low-Income…
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Program Associate, School-based Programs, Education
RiseBoro Homecare Inc.
BROOKLYN, NY
ESSENTIAL DUTIES AND RESPONSIBILITIES The Program Associate is a member of the Education Division and reports directly to the Financial Manager and Operations Manager. They are responsible…
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Sr. Program Manager, Field Service Utilization & Productivity
Rivian Automotive, LLC
BROOKLYN, NY
…turn, and handoffs must happen without avoidable waiting.As Sr. Program Manager, Field Service Utilization & Productivity, you will build the tools, standards, and operating processes that…
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Public Service - Higher Education Management Consulting Senior Manager – Transformation Lead
Accenture
New York City, NY · Albany, NY
- $132,500 to $338,300 USD / year
…seeking individuals that have demonstrated this through overall program delivery or deep experience in specific functional domains such as Finance, HR, payroll, procurement, or research…
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Pharmacy Technician Home Delivery Call Center
Intermountain Health
Albany, NY
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
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IT Manager
Fusco Personnel, Inc.
ALBANY, NY
IT MANAGER ALBANY, NYWe are recruiting for an experienced, hands-on leader to serve as our IT Manager in Albany, NY, running IT operations, cybersecurity, compliance, and technology…
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Health Services Manager
Action for a Better Community, Inc.
Rochester, NY
Under the direction of the Vice President for Early Childhood Services, the Health Services Manager is responsible for managing comprehensive health and nutrition services that promote the…
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Municipal & Community Relations Manager
Avangrid Service Co
ROCHESTER, NY
Municipal & Community Relations Manager Reports to: Regional Mgr - Municipal Community Business Relations Location: Rochester, NY Work Type: Office, 5 Days The salary range for this…
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Senior Manager - Application Security Research
American Express
New York, NY
- $123,000 to $215,250 USD / year
American Express is seeking a highly technical and innovative Senior Manager of Application Security Research to help advance our application security research, vulnerability discovery, and…
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Program Manager II, Pickup and Return Points (PARP)
Amazon
New York, NY
The Amazon North America Pickup & Return Points team is looking for a Program Manager to join us in supporting Amazon’s automated, secure, self-service package delivery solution in North…
Added 1 min ago
Executive Director, Education Administration - Graduate School
Weill Cornell Medical College
New York, NY
…strategic leadership for the administrative activities and operations of the Office of the Weill Cornell Graduate School of Medical Sciences (WCGSMS), an academic partnership between Sloan…
Added 1 min ago
NL
Patient Support Associate-Central Nursing Service-Evening Shift (37.5 Hours)
NYU Langone Medical Center
New York, NY
- $58,865.62 USD / year
In this role, the successful candidate The Patient Support Associate, under the direction and supervision of the Nurse Manager, and in cooperation with all members of the patient care…
Added 1 min ago
NL
Patient Support Associate-Central Nursing Service-Evening Shift (37.5 Hours)
NYU Langone Medical Center
New York, NY
- $58,865.62 USD / year
In this role, the successful candidate The Patient Support Associate, under the direction and supervision of the Nurse Manager, and in cooperation with all members of the patient care…
Added 1 min ago
NL
Research Coordinator
NYU Langone Medical Center
New York, NY
- $66,299.99 to $66,300 USD / year
…Division of Cardiologys Digital Health Lab, Geriatric Cardiology Program, and Adult Congenital Heart Disease Program. Coordinator will assist with the recruitment, enrollment, research data…
Added 1 min ago
AN
Administrative Operations Assistant (NonProfit) Manhattan
AHRC New York City
NEW YORK, NY
- $45,000 to $50,000 USD / year
…Job DescriptionAHRC NYC is seeking to hire an Administrative Operations Assistant (AOA) for their Real Property division. This position involves a wide variety of operational and…
Added 1 min ago
Epic Beaker AP Analyst
Internal Data Resources, Inc
NEW YORK, NY
…healthcare/consulting environment focused on reliable clinical system operations and continuous optimization.Position Overview for the Epic Beaker AP Analyst: * Configure and enhance Epic…
Added 1 min ago
Advertising Account Manager
Creative Circle
NEW YORK, NY
Added 1 min ago
Corporate Vice President - Head of Insurance Business Unit Risk Management
New York Life Insurance Company
New York, NY
This position requires excellent communication skills and a strong understanding of the operations, products, and strategies across these businesses. The individual will also play a central…
Added 9 mins ago
General Manager
Accord Inc
Arlington, WA
Our General Manager is responsible for managing the daily operations of our restaurant, including the selection, development and performance management of employees. In addition, they…

Skylight

Retail Operations Manager

Remote, United States

$120,000 to $135,000 USD / year

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Job details

Pay: $120,000 to $135,000 USD / year
Experience: 4+ years of experience in retail fulfillment operations, or supply chain management
Posting language: English
Posted: Oct 23, 2026

Original job description

Skylight is a technology startup building the OS of the family. We make Skylight Calendar, the smart calendar loved by millions of families (plus Wired and Wirecutter). Calendar 2 launched earlier this year to rave reviews, and our newest product, Skylight Buddy, was just named one of TIME’s Best Inventions of 2026. Our mission is to connect loved ones by creating the world’s simplest products and services that improve family life. Our founders are former venture capitalists and serial entrepreneurs who have scaled this business to $300M+ in annual revenue while being completely bootstrapped and profitable. We get to grow a happy, healthy company focused on making products our customers love without investors breathing down our necks. Smart, hardworking people who care about making actually meaningful products love working here. People like you. We’re busy inventing new ways to simplify family life and help parents raise great kids – and we need your help! Come invent something new with us.

About the Role:

The Retail Operations Manager will own the day to day execution & scale of our global retail operations for our big box, specialty, and international accounts: Target, Best Buy, BJ’s, and the new retailers we are onboarding. You will work side by side with a peer who runs our club channels, and you will cover for each other. You will be responsible for tracking and maintaining high wholesale customer satisfaction by delivering products accurately and on time. You will proactively manage 3PL warehouses, freight carriers, and the relationships with our wholesale retailers’ operations teams. It is also imperative you work closely with our sales teams. This role requires building and maintaining scalable processes, tools, and reporting while ensuring consistent delivery experiences across multiple markets globally. The ideal candidate has strong analytical skills, attention to detail, and excellent communication skills.

Responsibilities:

Execute global fulfillment for your retail accounts to optimize delivery performance, cost efficiency, and customer satisfaction across US & international markets (OTIF).
Develop and monitor KPIs for your accounts, including on-time delivery, fill rate, lead time, chargeback %, and cost.
Track incoming shipments and quantities, and run analysis on inventory levels against Retailer on-hand quantities, sell-through, planned orders, and incoming shipments to find gaps and surplus.
Communicate with Retailer partners / inventory teams on planned future orders and open shipments. Partner with Sales and Planning on forecast changes.
Establish and maintain relationships with 3PLs, outbound transportation brokers, and outbound carriers (FTL, LTL, parcel).
Manage 3PL fulfillment for your wholesale accounts, including creating and maintaining Standard Operating Procedures (SOPs) for each retailer.
Own each retailer’s routing guide and compliance requirements: labels, ASN accuracy, packaging, and appointment rules. Keep the 3PL current on changes.
Monitor and report order processing lead times, troubleshoot, and escalate issues (missed appointments, missed ship dates, late deliveries, etc.) ensuring all Retailer criteria are met for each order.
Execute EDI documents (850-Purchase Order, 856-Advanced Ship Notice, 810-Invoice) to ensure accurate and timely systematic communication with our wholesale retail customers.
Maintain order management system of record - NetSuite - moving orders through standard fulfillment phases: intake & validation, 3PL warehouse allocation, and customer delivery.
Lead dispute resolution for shipment penalties, order errors, or other fees assigned by the retailer, including documentation from the 3PL and carrier to submit through the retailer portal.
Lead onboarding of new retail partners and new product launches into retail, with Sales, Planning, and the 3PL.
Document your processes so your peer can cover your accounts, and cover theirs in return.
Lead continuous improvement initiatives across global fulfillment operations.
Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field
4+ years of experience in retail fulfillment operations, or supply chain management
Demonstrated experience managing fulfillment and delivery operations with 3PLs to retailers
Proven experience managing fulfillment for either Walmart + Costco or Target + Best Buy
Experience with outbound transportation management and broker/carrier negotiations
Experience with EDI order flow (850 / 856 / 810) and retailer portals
Proficiency as a user of warehouse management systems
Advanced analytical and problem-solving skills with data-driven decision-making ability
Excellent project management skills with experience leading cross-cultural teams

Bonus Points for:

Proven experience managing fulfillment for the following retail accounts: Costco, Walmart, Sam’s Club, BJ’s, Target
Experience onboarding new retailers or running a distributor program
Experience with international retail shipments (ocean, forwarders, direct-to-retailer)
MBA or MS in Supply Chain Management, International Business, or related field
Experience with major ERP systems (NetSuite) and fulfillment automation platforms
Six Sigma certification or similar process improvement qualifications
Multi-lingual capabilities
Track record of successful change management in complex organizations

Our Commitment:

We value diverse experiences, backgrounds, and perspectives - and we hire kind, thoughtful people who care deeply about their work. If you're reading this and think, “I don’t check every box,” but still feel excited about the role: Apply. We want to hear from you.

Our competitive compensation package includes:

Competitive Salary + Equity Package
401K matching
Wellness, learning, and home-office budgets
Health, Dental & Vision Medical Plans
Tremendous autonomy to set the direction of your work
Unlimited PTO
Company holidays on the first Friday of every month (Excluding November, December, and January)

The anticipated base salary range for this position is $120k-$135k per year. This range reflects the compensation Skylight reasonably and in good faith expects to pay for the position at the time of posting. Actual compensation will be determined based on job-related factors, which may include experience, qualifications, skills, education, geographic location, and internal equity. Skylight also offers benefits, including medical, dental, vision, and paid time off.

Equal Employment Opportunity Skylight is an equal opportunity employer committed to building a diverse and inclusive team. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, Skylight will consider for employment qualified applicants with arrest and conviction records.

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