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Added 2 mins ago
Universal Banker
FARMERS NATIONAL BANK OF CANFIELD
Poland, OH
…to exceed $50,000 and complete teller overrides - Accept and process the following transactions: savings, checking, and holiday savings accounts, loan payments, safe deposit box rental…
Added 2 mins ago
HPC Manager of Project Support
Lithko
Liberty Township, OH
…expectations. Role Description The High Performance Concrete Manager of Project Support is responsible for providing operational and technical leadership to BURG project teams executing…
Added 3 mins ago
Chemist Intern
GE BETZ, Inc
New Philadelphia, OH
…completion. Working alongside cross-functional teams in engineering, operations, and quality assurance,you will gain hands-on experience optimizing safety standards, refining…
Added 3 mins ago
Registered Nurse RN Clinical Manager
Amedisys Holding, LLC
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Food Service Manager
Urban Mission
Steubenville, OH
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Added 3 mins ago
Quality Assurance Assistant: 3rd Shift-Mon-Thurs-8:00 PM-6:30 AM
DSV Air & Sea Inc
Canal Winchester, OH
…country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Terminal/Warehouse/Transport DSV - Global transport and logisticsIn…
Added 3 mins ago
Customer Service Agent: W/E Days: 6:00 AM-6:00 PM
DSV Air & Sea Inc
Canal Winchester, OH
…country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Terminal/Warehouse/Transport DSV - Global transport and logisticsIn…
Added 3 mins ago
Operations Supervisor: 3rd Shift: 7:45 PM-6:30 AM
DSV Air & Sea Inc
Canal Winchester, OH
…country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Managerial DSV - Global transport and logisticsIn 1976, ten…
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Project Manager
DSV Air & Sea Inc
Canal Winchester, OH
…country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Managerial DSV - Global transport and logisticsIn 1976, ten…
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Snr Manufacturing Engineer
Federal Mogul Powertrain, LLC
Cambridge, OH
Added 3 mins ago
Assistant Manager, Warehousing (1st Shift)
L'OREAL USA S/D, INC.
Kent, OH
Assistant Manager, Receiving and Shipping Location: Streetsboro, OhioDepartment: Receiving and Shipping - Distribution Physical FlowsReports to: Receiving, Shipping and Assembly…
Added 3 mins ago
CNS Technician I -10 Hour
GOJO Industries, Inc.
Cuyahoga Falls, OH
Information about #32991 CNS Technician I -10 Hour Hiring Manager: Thomas Brazil Work Location: USA Lippman Campus - Mfg Shift: Shift C 10 hour shift: 8:00am to 6:00pm Tuesday through…
Added 3 mins ago
Manufacturing Engineering Manager
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Bowling Green, OH
Job Posting Title Manufacturing Engineering Manager Legal Entity GKN Driveline Bowling Green Inc. (Ohio) Job Description Summary Dauch is searching for a Manufacturing Engineering Manager…
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Float Universal Banker
FARMERS NATIONAL BANK OF CANFIELD
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…daily work of all tellers within the office and ensure orderly operations of teller staff and the vault. Generate referrals as well as coach tellers on sales and referral…
Added 3 mins ago
Sr. Team Lead
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…company and customer guidelines are upheld May Report to Site Manager / Site Supervisor / Sr. Site Leader / Site Leader Responsibilities Client relationship & Business development -…
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Office Coordinator- Urology
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…assigned department in accordance with established standards of operations. Blanchard Valley Medical Practices is a division of Blanchard Valley Health System, which provides a total…
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Security Guard B
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Quality Analytics Analyst
STERIS CORPORATION
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…quality analytics function to support the STERIS AST Quality and Operations globally. This position assists with the development and implementation of quality and operational analysis and…
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Float Universal Banker
FARMERS NATIONAL BANK OF CANFIELD
Dublin, OH
…daily work of all tellers within the office and ensure orderly operations of teller staff and the vault. Generate referrals as well as coach tellers on sales and referral…
Added 3 mins ago
Sr. Analyst, Process Enablement - Supply Chain
Vertiv Corporation
Westerville, OH
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Sr. Analyst, Process Enablement - Services
Vertiv Corporation
Westerville, OH
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Copy Operator
CK Construction Group
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Added 3 mins ago
A
Concrete Plant Manager
Aerotek
Dayton, OH
- $70,000 to $100,000 USD / year
The Plant Manager oversees daily production operations, leads a team of operators, and ensures the manufacturing line starts up and runs efficiently each day. This role combines hands-on…
Added 3 mins ago
Construction Electrician
Lincoln Electric
Cleveland, OH
Added 4 mins ago
Operational Key Account Manager
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Skyelia

Inside Sales Manager

Chicago, IL, United States

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Job details

Posting language: English

Original job description

About:

Location: Chicago, IL (hybrid)
Full-time position

The Role:

Reporting to the EVP, Inside Sales, the Inside Sales Manager leads the execution of the organization's consumer direct sales strategy, overseeing a team of Loan Officers and driving production growth, sales performance, and operational excellence. This role is accountable for business results, including lead conversion, pipeline management, forecasting, workforce planning, customer experience, and employee development. Through strategic leadership, coaching, and cross-functional partnership, the manager builds a high-performing sales organization that achieves production goals, ensures compliance, and delivers consistent customer experience while supporting the company's growth objectives. Essential Job Functions Sales Strategy, Forecasting & Business Management Prepare and update team-level monthly, quarterly, and annual sales forecasts using pipeline activity and expected production; report progress, variances, and issues to the EVP, Inside Sales. Monitor team performance against established key performance indicators (KPIs) and productivity standards for production, conversion, profitability, customer experience, and employee performance; coach Loan Officers and implement approved action plans to meet assigned origination goals. Maintain team sales reports and provide accurate updates for leadership dashboards covering production, pipeline health, lead follow-up, and operational efficiency; identify issues and recommend corrective actions to the EVP, Inside Sales. Support the EVP, Inside Sales in implementing approved annual business plans, growth strategies, sales initiatives, and departmental objectives; translate assigned priorities into daily team activities and monitor progress. Monitor market conditions, competitive pricing, and borrower feedback; share observations with the EVP, Inside Sales and help the team apply approved product and sales guidance. Lead Management & Conversion Optimization Help manage day-to-day lead distribution and follow-up in accordance with approved lead management strategies, including prioritization, segmentation, and aging guidelines; monitor execution and coach Loan Officers to improve conversion. Review team lead performance and borrower journey metrics to identify missed follow-up, aging leads, and conversion opportunities; implement approved improvements to support marketing and servicing-generated opportunities and the portfolio recapture target of at least 80%. Work with Marketing and Business Intelligence teams to review lead source performance, share team feedback and help implement approved acquisition and recapture strategies; support assigned campaigns through timely lead follow-up and borrower engagement. Call Center & Workforce Management Oversee daily loan sales and operations, ensuring efficiency and effectiveness in all processes. Develop staffing forecasts, capacity models, and workforce management strategies to ensure appropriate sales coverage and achievement of service level objectives. Oversee telephony performance, including speed-to-lead, contact rates, call quality, talk time, appointment conversion, and overall sales effectiveness metrics. Evaluate and enhance call routing, queue management, and borrower engagement strategies to improve customer experience and maximize conversion opportunities. Talent Acquisition & Team Development Lead a high-performing team of Inside Sales Loan Officers, managing performance and providing coaching, mentoring, and professional development. Partner with Human Resources and Talent Acquisition to recruit, interview, hire, and onboard high-performing sales professionals. Establish performance improvement plans, succession plans, and career development programs to support employee growth and organizational stability. Design and implement new hire and ongoing training programs that enhance sales techniques, mortgage product expertise, and consistency in sales practices; lead or participate in related team projects and professional development initiatives. Foster a culture of accountability, continuous improvement, recognition, and employee engagement. Cross-Functional Leadership Partner with Operations, Underwriting, Closing, Compliance, Marketing, Product, and Technology teams to improve loan cycle times, pull-through rates, and overall borrower experience. Monitor and optimize sales pipeline performance, identify bottlenecks and process improvement opportunities, and lead cross-functional initiatives that increase operational efficiency, scalability, conversion rates, and customer satisfaction. Compensation & Performance Management Partner with executive leadership to develop, administer, and evaluate sales compensation plans, incentive programs, contests, and recognition initiatives designed to drive performance and business results. Monitor productivity and profitability metrics to ensure alignment between compensation programs and organizational objectives. Customer Experience & Quality Assurance Establish and monitor customer satisfaction and borrower experience metrics, implementing strategies to improve customer engagement, retention, and loyalty. Oversee quality assurance programs, sales call evaluations, and coaching initiatives to ensure adherence to company standards and regulatory requirements. Compliance & Organizational Responsibilities Ensure compliance with mortgage lending policies, state and federal regulations, including RESPA, HMDA reporting, and IRS Mortgage Interest Statements. Develop domain knowledge of VDM’s business to include an understanding of organizational goals and objectives. Maintain broad influence through ongoing development of relationships across the organization. Ensure compliance with VDM’s policies, processes, and practices, including successful completion of all department and company-required training. Maintain a current working knowledge of federal, state, and local regulations. Ensure audit and control processes are current and followed in compliance with VDM’s policies, department objectives, and federal and state requirements. Role model ethical standards, professionalism, and code of conduct. Ensure demonstrated behaviors align with VDM's Values and Operating Principles. Perform other duties and responsibilities as assigned. Key Characteristics

Strong verbal and written communication skills
Strong interpersonal skills with the ability to develop and maintain effective relationships
Collaborative and consultative work style; high team-orientation
Effective management skills to include talent selection, training, coaching, and performance management
Demonstrated ability to foster an environment of positive employee engagement and trust
Strong results orientation
Open to change; agile; high learning agility
Strong analytical skills coupled with sound judgement; ability to analyze and interpret data to identify opportunities and propose solutions
Strong problem-solving abilities
Demonstrated ability to recognize and support the organization’s culture, values and priorities
Strong attention to detail; strong quality and compliance orientation
Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management
Self-directed; ability to proactively ask questions and surface issues/ concerns
Professional maturity, integrity, ability to maintain confidential data and information
Strong business acumen; strong fiscal and technical aptitude

Job Specifications

Bachelor’s Degree in Business, Finance, or related field (or equivalent combination of years of experience with High School Diploma/ GED)
5+ years’ experience in mortgage sales and operations
Active NMLS License is preferred.
3+ years’ experience managing people and leading teams highly preferred
Proven ability to manage inside sales teams and drive loan production
Strong knowledge of mortgage products, underwriting guidelines, and regulatory requirements
Proficiency in loan origination systems, CRM platforms, and sales technology tools
Strong project management skills
Strong skills and experience in MS Word, Excel, and PowerPoint

Competencies

Ethical Conduct
Time Management
Organizational Skills
Financial Management

Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment.

Required Experience:

Minimum 5+ years of mortgage industry experience. Minimum 3+ years of management experience. Proven experience leading high-performing Consumer Direct teams. Experience managing and coaching inside-sales teams. Workforce management expertise. Understanding of telephony metrics. Call-quality monitoring and analysis. Report-driven coaching and performance management.

Additional Notes:

An experienced Consumer Direct leader is required. The role will be non-producing. Five direct reports planned.

Work Schedule:

Tuesday–Thursday: In-office. Monday and Friday: Remote.

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