Customer Experience Coordinator

An established skilled nursing and long-term care facility in the Chillicothe, Ohio area is seeking a friendly, organized, and customer-focused Customer Experience Coordinator to join our team! This position is ideal for someone who enjoys working with people, providing exceptional customer service, and creating positive experiences for residents, families, and visitors. Interested in a career in healthcare admissions or marketing? This is a great opportunity to gain hands-on experience while learning about admissions, community outreach, and healthcare operations.

Schedule: Monday - Friday | 10:00 AM - 6:00 PM Employment Type: Full-Time

Key Responsibilities

• Welcome residents, families, visitors, and community partners while creating a positive first impression
• Answer phone calls, respond to inquiries, and assist visitors
• Support the admissions and marketing teams with inquiries, tours, referrals, and follow-up communication
• Assist with admissions paperwork, welcome packets, and informational materials
• Monitor resident room readiness and help coordinate preparations for new admissions
• Ensure entrances, common areas, and visitor spaces are welcoming and presentable
• Assist with resident and family engagement activities and facility events
• Work closely with facility leadership and department teams to support a positive resident experience
• Provide administrative and customer service support as needed

Qualifications

• Previous customer service, hospitality, reception, or administrative experience preferred
• Skilled nursing, long-term care, or healthcare experience is a plus but not required
• Proficiency in Microsoft Office, including Word, Excel, and Outlook
• Strong communication, organizational, and interpersonal skills
• Friendly, professional, and approachable personality
• Ability to multitask and manage competing priorities
• Interest in learning healthcare admissions and marketing
• Passion for working with seniors and making a positive impact

Benefits

• Health, Dental, and Vision Insurance
• Paid Time Off and Paid Holidays
• 401(k)
• Employee Discount Program
• Supplemental Insurance Options
• Life Insurance

Take the Next Step in Your Career! Whether you're an experienced customer service professional or someone looking to transition into healthcare, this position offers an opportunity to develop valuable skills in admissions, marketing, and resident relations.