Operations Manager

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Job Description

Job Title: Operations Manager Status: Full-Time Position Hours: TBD General Statement of Duties: Responsible for procuring, reviewing, and ensuring proper performance of field employees for private ambulance service in the Columbus, OH area. Responsible for all day-to-day functions for the company. Reporting Relationship: Reports directly to the President

Essential Duties and Responsibilities: Responsibilities include, but are not limited to the following:

• Responsible for all daily operations functions; helping crews get out on the road, troubleshooting future schedule issues, working with other departments to maximize efficiency and promote run volume, and performance initiatives
• Review employees' timecards for errors daily and make corrections as needed.
• Conduct performance reviews on field employees when appropriate.
• Communicate with field personnel on company objectives and how they can contribute to company goals.
• Interviews potential field candidates for employment.
• Observes patient care technique in the field and assists and makes corrections when necessary.
• Establishes and maintains a working relationship with staff for better two-way communications.
• Monitors and helps all field crews to be on the road for service within 15 minutes of start time.
• Assists in evaluation of medical personnel conformity to protocols, policies and procedures.
• Assists with education of medical personnel in regard to company capabilities and needs.
• Assists in the recruitment and retention of new employees and staff members.
• Works closely with all employees, supervisors, managers, and other departments to enhance organizational goals.
• Assists in all ways possible to maintain daily run volume, on-time performance, customer satisfaction, and payroll hours as outlined by the President.
• Assists with ensuring the company is meeting and/or exceeding all state and federal requirements.
• Maintains core values and stays focused on our mission in the community.
• Assures compliance with beginning and ending shift procedures.
• Consistently communicates with entire management staff to ensure the compliance andsafety of all field staff personnel.
• Performs other functions as necessary and/or required.