Language Access & Workforce Development Assistant

Position Description:

The Language Services provides Korean/English or Spanish/English interpretation, translation, cross-cultural communication, onboarding, and training support to facilitate effective communication and support SKBA's business and operational needs.

This position works with a wide range of internal and external stakeholders, including partner companies, vendors, production and technical teams, management, business travelers, expatriates, Employee Relations, and other applicable groups. The Language Services member responds to scheduled ad hoc language-service requests in both virtual and in-person settings, including production areas, meetings, training sessions, onboarding activities, projects, interviews, and other operational environments.

The Language Service also supports developing and delivering training materials, advocates new employees during their initial transition into the workplace, maintains required documentation, and adapts to changing operational priorities and scheduling requirements. This position requires accuracy, confidentiality, professionalism, cultural awareness, flexibility, and the ability to communicate effectively across diverse language and cultural groups.

Essential Functions:

Language Support and Cross-Cultural Communication

• Apply Korean/English or Spanish/English language expertise to support and promote SKBA's growth and operations.
• Proactively assist overcoming language and communication barriers among diverse language groups across the campus, including all production units, processes, facilities, and teams.
• Provide language support to stakeholders including, but not limited to, partner companies, vendors, production and technical teams, management, business travelers, expatriates, employee relations, and other internal and external groups.
• Perform other duties, assignments, and responsibilities as needed to support business and operational needs.

Interpretation and Translation

• Provide spoken-language and interpretation and written translation services in accordance with the Employee Handbook and the interpreter ad Translator guidelines.
• Provide interpretation and translation support for training sessions, educational materials, meetings, production-floor operations, projects, workplace activities, work instructions, reports, interviews, and other business or operational needs.
• Fulfill scheduled ad hoc language-service requests promptly and professionally in both virtual and in-person settings.
• Maintain accuracy, completeness, confidentiality, neutrality, professionalism, and cultural awareness in all interpretation and translation assignments
• Seek clarification when source information is unclear, incomplete, or potentially inaccurate, while maintaining the meaning and intent of the original communication.

Onboarding and New-Hire Support

• Provide language and cross-cultural communication support throughout the onboarding process for new employees, contractors, expatriates, and other applicable personnel.
• Interpret onboarding and orientation sessions and translate related materials including policies, procedures, safety information, training content, and required employment documents.
• Facilitate clear and accurate communication to help new hires understand workplace expectations, company policies, operational procedures, safety requirements, and available resources.
• Coordinate with Human resources, employee relations, training, safety, operations, and other rel4evant teams to support effective onboarding activities.
• Address language-related questions and communication needs during employees' initial transition into workplace.
• Refer policy-specific, employee-relations, payroll, benefits, safety, or other employment-related questions to the appropriate department or authorized representative.
• Identify recurring language or cross-cultural communication challenges and recommend improvements to onboarding materials, translations, and communication practices.
• Maintain confidentiality, accuracy, and professionalism when handling employee information and onboarding-related documentation.

Training Development, Delivery, and effectiveness

• Support developing training curricula, structured lesson plans, presentations, guide, manuals, course evaluations, and other instructional materials for the general workforce and targeted functional or technical areas.
• Ensure training content aligns with established learning objectives, audience needs, course requirements, and operational priorities.
• Conduct training sessions for employees at various organizational levels as needed.
• Coordinate training schedules based on identified development needs, participant availability, and operational requirements.
• Review course evaluations and participant feedback to assess training effectiveness and identify improvement opportunities.
• Support updating curricula and training materials to reflect operational changes, learner feedback, evaluation results, and evolving business needs.

Documentation and Schedule Management

• Maintain accurate activity logs, training records, reports, and other required documentation
• Manage multiple assignments, prioritize scheduled and urgent requests, and communicate promptly when scheduling conflicts or delays arise
• Remain flexible and responsive to evolving project priorities, operational needs, and schedule requirements.

Skills and Qualifications:

• Associates degree or equivalent education and/or experience.
• Native or near native proficiency in Korean and English or Spanish and English is required.
• A minimum of one year of professional interpretation and translation experiences is required.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Demonstrated ability to recognize, explain, and navigate cultural differences and workplace practices to facilitate effective communication and efficient operations.
• Legal authorization to work in the United States for any employer.
• Flexibility to accommodate changing schedules and work requirements as business needs arise.
• Strong verbal, written, interpersonal, and cross-cultural communication skills.
• Ability to manage multiple assignments, prioritize requests, and meet deadlines in a fast-paced enviroenemnt.
• Strong attention to details and commitment to accuracy, confidentiality, and professionalism.
• Ability to support new-hire onboarding and orientation activities while communicating workplace policies, procedures, safety expectations, and training requirements clearly and accurately.