Sr Business Operations Manager

ABOUT SINCH

Sinch’s vision is to connect every business with every customer, everywhere in the world. More than 200,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

As Manager, Business Operations, you will work closely with the Executive Vice President (EVP), Americas, and the broader leadership team to help drive alignment, coordination, and execution across our Americas Go-To-Market organization.

In this role, you'll help translate business priorities into action by bringing structure to leadership activities, facilitating communication, and ensuring key decisions and commitments move forward. You'll collaborate with leaders across Sales, Customer Success, Marketing, and Global GTM Operations to support effective planning, leadership meetings, and progress against shared objectives.

You'll have the opportunity to build relationships across a global organization, contribute to executive-level initiatives, and help shape how our leadership team collaborates and operates. Your ability to connect people, organize priorities, and turn discussions into actionable next steps will be key to your success.

WHAT YOU’LL DO

Executive Operations & Leadership Support

• Partner with the EVP, Americas, to coordinate leadership priorities, meeting cadences, and key business activities, ensuring clear ownership and follow-through.
• Prepare and coordinate executive-level materials, including board presentations, business reviews, annual and long-range planning, and other strategic forums.
• Document key decisions, commitments, and action items, working with stakeholders to track progress and support timely execution.
• Identify risks, gaps, and dependencies across initiatives, helping leaders address potential challenges and keep priorities on track.

Business Performance & Planning

• Coordinate the Americas GTM objectives and key results (OKR) process, partnering with leaders to track progress, identify dependencies, and prepare materials for leadership reviews.
• Work with Global and Regional GTM Operations to interpret performance data and develop clear, actionable insights that support business planning and leadership decisions.
• Maintain visibility into key Americas business metrics, supporting monthly and quarterly business reviews and progress against strategic priorities.
• Help align regional and global stakeholders around shared goals, priorities, and business initiatives.
• Coordinate planning and execution of leadership events and forums, including quarterly business reviews, leadership offsites, Sales Kickoff (SKO), and cross-functional meetings.

Internal Communications & Team Effectiveness

• Develop and coordinate internal communications on behalf of the EVP, including all-hands updates, leadership messaging, and organizational change communications.
• Support leadership team effectiveness through onboarding, shared ways of working, and opportunities for collaboration.
• Foster collaboration and accountability by helping teams maintain visibility into commitments, priorities, and shared objectives.
• Build relationships across functions, facilitating open communication, identifying opportunities for alignment, and helping teams navigate challenges together.

REQUIREMENTS

• Minimum of 5 years of relevant experience in business operations, executive operations, program management, strategy execution, or a comparable role, including experience supporting business priorities and coordinating cross-functional initiatives.
• Experience in business operations, executive operations, program management, strategy execution, or a related field, with demonstrated success supporting business priorities and cross-functional initiatives.
• Experience partnering with senior leaders to coordinate priorities, manage competing demands, and support effective decision-making.
• Strong written and verbal communication skills, including experience preparing executive presentations, business reviews, and materials that translate complex information into clear, actionable messages.
• Ability to work with business performance data, identify trends or inconsistencies, and translate insights into meaningful recommendations.
• Experience coordinating business planning activities, OKRs, leadership meetings, performance reviews, or cross-functional projects.
• Ability to build collaborative relationships across teams, manage sensitive information appropriately, and navigate changing priorities.
• Familiarity with AI-enabled tools and an interest in using technology to improve efficiency, analysis, and communication.

Preferred Qualifications

• Experience working in a global or matrixed organization, collaborating across regions, functions, or business units.
• Experience in management consulting, corporate strategy, or a similar business advisory capacity.
• Bachelor's degree in Business Administration or a related field, or equivalent practical experience.

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
• TREAT YOURSELF: We offer discounts on retail, entertainment and more through our Reward+ program.

The annual starting salary for this position is between $124,000 - $154,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is also eligible for an annual bonus. This role will be accepting applications until November 23, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.