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Added just now
Sr. DevOps Engineer
Forta Solutions, LLC
Denver, CO
Forta Solutions is seeking a Senior DevOps Engineer to design, automate, secure, and maintain our AWS infrastructure and software delivery systems. This role will improve platform…
Added 1 min ago
Infrastructure Engineer, Enterprise AI
Wonder Group, INC
Remote, United States
Wonder’s Enterprise Technology team is hiring an Infrastructure Engineer to establish and scale the hosting, deployment, and integration foundations that support builders of all technical…
Added 2 mins ago
SO
Software Engineer (Systems Programmer/Developer III) - 61161323
State of South Carolina
West Columbia, SC
- $67,728 to $121,890 USD / year
The South Carolina Department of Education is seeking a skilled Software Engineer to design, build, and support the applications and integrations that serve students, educators, and…
Added 2 mins ago
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Fire Sprinkler Design Manager
GPAC
Montrose, MI
- $170,000 to $200,000 USD / year
Are you a licensed Fire Protection Engineer ready to take on a role where your technical expertise truly drives the outcome? We're looking for a technical leader to guide design activities,…
Added 2 mins ago
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Fire Sprinkler Design Manager
GPAC
Frankenmuth, MI
- $170,000 to $200,000 USD / year
Are you a licensed Fire Protection Engineer ready to take on a role where your technical expertise truly drives the outcome? We're looking for a technical leader to guide design activities,…
Added 4 mins ago
Manufacturing Engineer
Quantum Space
Hawthorne, CA
We are seeking a motivated and technically driven Manufacturing Engineer to support the development, implementation, and optimization of manufacturing processes for our Ranger spacecraft…
Added 4 mins ago
Data Engineering/Analytics Support
CACI, INC.-FEDERAL
Norco, CA
We are seeking a flexible, proactive, and detail-oriented engineer with a passion for analytics and a commitment to delivering high-quality products under government direction.
Added 4 mins ago
Data Engineering/Analytics Support
CACI, INC.-FEDERAL
Norco, CA
We are seeking a flexible, proactive, and detail-oriented engineer with a passion for analytics and a commitment to delivering high-quality products under government direction.
Added 4 mins ago
Data Engineering/Analytics Support
CACI, INC.-FEDERAL
Norco, CA
We are seeking a flexible, proactive, and detail-oriented engineer with a passion for analytics and a commitment to delivering high-quality products under government direction.
Added 4 mins ago
G
Electrical Design Engineer
GPAC
Blytheville, AR
- $80,000 to $110,000 USD / year
Product Development: Design and develop electrical schematics, control systems, wiring harnesses, and printed circuit board (PCB) layouts.
Added 7 mins ago
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Electrical Design Engineer
GPAC
Mena, AR
- $80,000 to $110,000 USD / year
Product Development: Design and develop electrical schematics, control systems, wiring harnesses, and printed circuit board (PCB) layouts.
Added 7 mins ago
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Supply Chain Development Engineer
GPAC
Flushing, MI
- $70,000 to $90,000 USD / year
Local industry leader is seeking a Supply Chain Development Engineer to connect internal purchasing, engineering, and project management teams to external manufacturing network. In this…
Added 7 mins ago
NS
Electrical Engineer (New Grad)
Northwood Space
Los Angeles, CA, CA
- $104,000 to $121,000 USD / year
Northwood is looking for an Electrical Engineer to help drive the development of our digital compute and power electronics. These complex digital systems ensure that our antennas can meet…
Added 7 mins ago
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Supply Chain Development Engineer
GPAC
Frankenmuth, MI
- $70,000 to $90,000 USD / year
Local industry leader is seeking a Supply Chain Development Engineer to connect internal purchasing, engineering, and project management teams to external manufacturing network. In this…
Added 7 mins ago
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Supply Chain Development Engineer
GPAC
Burt, MI
- $70,000 to $90,000 USD / year
Local industry leader is seeking a Supply Chain Development Engineer to connect internal purchasing, engineering, and project management teams to external manufacturing network. In this…
Added 7 mins ago
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Supply Chain Development Engineer
GPAC
Vassar, MI
- $70,000 to $90,000 USD / year
Local industry leader is seeking a Supply Chain Development Engineer to connect internal purchasing, engineering, and project management teams to external manufacturing network. In this…
Added 7 mins ago
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Supply Chain Development Engineer
GPAC
Reese, MI
- $70,000 to $90,000 USD / year
Local industry leader is seeking a Supply Chain Development Engineer to connect internal purchasing, engineering, and project management teams to external manufacturing network. In this…
Added 7 mins ago
O
Principal Core Infrastructure Engineer
Oracle
Nashville, TN · Seattle, WA · Santa Clara, CA
- $114,600 to $234,600 USD / year
Leads development and begins architecting components of scalable, elastic distributed systems. Defines and enforces scalability requirements for owned components; optimizes code and data…
Added 9 mins ago
Supplier Quality & Readiness Engineer
Parallel Systems
Los Angeles, CA
Parallel Systems is pioneering autonomous battery-electric rail vehicles designed to transform freight transportation by shifting portions of the $900 billion U.S. trucking industry onto…
Added 10 mins ago
Automations Engineer
GPAC
Mountain Home, AR
This privately-owned company is rapidly growing and seeking an Automations Controls Engineer to design clear, complete and accurately working products and systems using CAD, rough or…
Added 10 mins ago
TT
Software Engineer, AI Agents
True Talent Solutions Partners
Remote, United States
- $200,000 to $320,000 USD / year
…ideas from rapid prototypes through to reliable production systems, helping shape new product experiences with LLMs and data…
Added 11 mins ago
Technical Services Engineer
Simr
Remote, United States
Responsibilities include giving support on ongoing deployment processes, applying technical skills in Linux systems, cloud infrastructure, and scripting to assist with environment…
Added 12 mins ago
MG
Accounts Payable Specialist III
MYR Group
Thornton, CO
- $48,127 to $81,335 USD / year
…knowledge of accounts payable processes, GAAP, and ERP/accounting systems, exceptional attention to detail, strong organizational skills, and the ability to handle confidential information…
Added 13 mins ago
IAM Engineer
SpaceXSI
Austin, TX · Palo Alto, CA · Washington, DC
We are looking for an Identity and Access Management (IAM) Engineer to play a critical role in designing, implementing, and maturing our enterprise IAM ecosystem. As a Senior IAM Engineer,…
Added 15 mins ago
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Electrical Design Engineer
GPAC
Little Rock, AR
- $80,000 to $110,000 USD / year
Product Development: Design and develop electrical schematics, control systems, wiring harnesses, and printed circuit board (PCB) layouts.

Simr

Technical Services Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Overview

This position entails providing comprehensive support to users of the Simr platform who are in production, while ensuring the successful deployment, onboarding, and ongoing technical support of our solutions within customer environments to deliver seamless functionality and optimal performance.

Responsibilities include giving support on ongoing deployment processes, applying technical skills in Linux systems, cloud infrastructure, and scripting to assist with environment configurations, managing user accounts to maintain security and access controls, troubleshooting cloud infrastructure and simulation applications (L1 & L2 support), HPC tools and network performance issues, and assisting with infrastructure storage tasks to uphold data integrity. The role also involves generating periodic reports on cloud platforms and license usage. Customer support is delivered via email and helpdesk tickets using the current helpdesk application.

Responsibilities

Deployment, Platform Configuration & Automation

Lead and assist in the maintenance of automated deployment processes for our solutions within Simr platform and customer environment deployments, utilizing infrastructure as code (IaC) and scripting technologies.
Manage cloud platforms by adjusting parameters, adding new instance types, and configuring infrastructure based on operational and customer needs.
Contribute to the continuous improvement of our solutions and deployment processes, identifying opportunities for automation and optimization.
Create internal scripts (Bash, Python, etc.) and tools to automate repetitive tasks and improve team efficiency.

Customer Support & Issue Management

Collaborate closely with customers and senior engineers to understand technical requirements, assist in tailoring deployments, and customize platform deployments to meet their specific needs.
Provide expert technical support via email, phone, and help desk tools; troubleshoot common and complex issues and manage the escalation process (L1 & L2) to internal teams and senior engineers when necessary.
Prioritize, triage, and track support tickets to ensure timely resolution within established SLA timeframe.

Monitoring, Troubleshooting & Reliability

Proactively monitor customer infrastructure, applications, systems, and network performance under established guidelines to identify, troubleshoot, and resolve complex issues, respond to service alerts, optimize reliability and efficiency, and escalate potential problems as needed.
Perform root cause analysis (RCA) to prevent recurring incidents and ensure operational continuity.

Security, Access Management & Compliance

Develop and enforce security best practices for customer deployments, ensuring full compliance with industry standards and regulatory requirements.
Manage user accounts throughout their lifecycle, including addition, removal, and permission modification, to maintain effective access controls.
Conduct regular security scans and remediation activities to identify vulnerabilities and uphold system integrity.

Data, Backup & License Server Operations

Manage infrastructure data and perform backup/restore operations for the Simr platform to ensure operational continuity and data integrity (excluding user-generated data).
Set up, maintain, and troubleshoot license servers for engineering software (e.g., COMSOL, ANSYS) to support customer workflows.

Documentation, Reporting & Knowledge Management

Develop and maintain comprehensive customer-facing and internal technical documentation, training materials, knowledge base resources, FAQs, best practice guides, and usage reports related to cloud platforms, containers, software utilization, issue resolution, and operational processes.
Continuously develop technical skills and knowledge in cloud computing, Linux systems, infrastructure automation, and scripting.

Technical Leadership & Continuous Learning

Serve as a technical mentor to junior team members, sharing knowledge and best practices.
Participate in complex, detailed projects within the department, with minimal oversight.
Stay abreast of emerging technologies and trends in cloud computing, infrastructure automation, and cybersecurity.

Skills & Qualifications

Must have:

Solid understanding of Linux operating systems, including basic network configuration and command-line proficiency.
Experience with GCP, AWS or Azure is needed.
Experience with scripting languages like Bash or Python for basic automation tasks.
Understanding of containerization technologies like Docker and Kubernetes.
Good troubleshooting and problem-solving skills in Linux and cloud environments.
Ability to interact with customers and internal teams.
Familiarity with customer service software (e.g. Salesforce, HubSpot, Zendesk, Freshdesk)
Ability to manage multiple support tickets simultaneously while meeting SLA deadlines.

Nice to have:

Experience with infrastructure as code (IaC) tools like Terraform or Ansible.
Exposure to configuration management tools like Puppet or Chef.
Knowledge of monitoring tools and performance analysis.
Familiarity with Git and version control best practices.
Familiarity with High Performance Computing (HPC) environments.
Familiarity with Engineering applications such as ANSYS, COMSOL, STAR-CCM, etc.

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