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Principal Core Infrastructure Engineer
Oracle
Austin, TX
- $114,600 to $234,600 USD / year
Lead design, and code reviews while maintaining high standards for correctness, scalability, reliability, safety, and operational readiness.
Added 23 mins ago
SO
Deputy Director - Construction and Facilities Management Office
State of Washington
Camp Murray, WA
- $125,000 to $135,000 USD / year
…providing leadership, teamwork, training, and guidance and support. While the responsibilities of the CFMO Deputy Director essentially mirror those of the CFMO Director, this position's…
Added 23 mins ago
SO
L&I Chief Policy Legal Officer
State of Washington
Tumwater, WA
- $7,658 to $11,229 USD / month
Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability
Added 31 mins ago
Manufacturing Engineer
Quantum Space
Hawthorne, CA
Quantum Space is redefining mobility and maneuverability in space. Our high-mobility spacecraft platforms support national security, civil, and commercial missions with unmatched…
Added 34 mins ago
Equipment Maintenance Supervisor
Siltronic Corporation
Portland, OR
Lead troubleshooting and analysis of equipment and system malfunctions, collaborating with technicians, operators, engineers, and leadership to define immediate fixes and long-term…
Added 35 mins ago
O
Principal Core Infrastructure Engineer
Oracle
Nashville, TN · Seattle, WA · Santa Clara, CA
- $114,600 to $234,600 USD / year
–Lead the development and implementation, and begin to architect, components of scalable distributed systems that support horizontal and vertical scaling to meet system demands, including…
Added 38 mins ago
Technical Services Engineer
Simr
Remote, United States
This position entails providing comprehensive support to users of the Simr platform who are in production, while ensuring the successful deployment, onboarding, and ongoing technical…
Added 54 mins ago
Engineering Project Team Leader
Lafayette, IN · Mossville, IL
Lead and support NPI Issue investigation and project resolution
Added 1 hour ago
Sr. Manager, Commercial Operations
Dorman Products, Inc.
Colmar, PA
…engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an…
Added 1 hour ago
Sr. Manager, Commercial Operations
Dorman Products, Inc.
Colmar, PA
…engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an…
Added 1 hour ago
Sr. Manager, Commercial Operations
Dorman Products, Inc.
Colmar, PA
…engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an…
Added 1 hour ago
DevOps II / SRE
Robert Half
Philadelphia, PA
Lead automation initiatives to improve operational efficiency and system reliability.
Added 1 hour ago
Site Controller, G&B Specialties
Wabtec Corporation
Berwick, PA
The Plant Controller will oversee monthly close activities, financial statement preparation, forecasting support, inventory accounting, cost analysis, and operational reporting.
Added 1 hour ago
Engineering Director
College Board
Remote, United States
Lead the identification, triage, and resolution of production issues to maintain system stability and reliability.
Added 1 hour ago
Human Resources Manager
Compunetix, Inc.
MONROEVILLE, PA
Added 1 hour ago
Advanced Business Analyst - PA Operations - Greensburg Corporate Center
FirstEnergy
Greensburg, PA
The Business Analyst provides critical analytical, technical, and operational support to the FE PA operations team to identify opportunities for improvement in resource management, finance,…
Added 1 hour ago
Dir. Business Applications
UKG
Harrisburg, PA
…technology, platforms, architecture, and delivery capabilities that support UKG’s business operations and customer and employee…
Added 1 hour ago
Engineering Project Manager - Turbine Mechanical Solutions
Emerson
Pittsburgh, PA
Lead end-to-end delivery of automation and control system projects, typically ranging from $500K to $10M+ with varying durations up to 5 years, involving multi-disciplinary engineering,…
Added 1 hour ago
Sr. Manager, Commercial Operations
Dorman
Colmar, PA
…engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an…
Added 1 hour ago
Metrology Engineer
Quantum Space
Tulsa, OK · Broken Arrow, OK
We are seeking a skilled and detail-oriented Metrology Engineer to lead dimensional inspection and measurement capabilities for our Ranger spacecraft program at our Tulsa manufacturing…
Added 1 hour ago
Manufacturing Engineer (Tanks)
Quantum Space
Tulsa, OK · Broken Arrow, OK
Quantum Space is redefining mobility and maneuverability in space. Our high-mobility spacecraft platforms support national security, civil, and commercial missions with unmatched…
Added 1 hour ago
Manufacturing Engineer
Quantum Space
Tulsa, OK · Broken Arrow, OK
Quantum Space is redefining mobility and maneuverability in space. Our high-mobility spacecraft platforms support national security, civil, and commercial missions with unmatched…
Added 1 hour ago
Senior IT Manager
XPEL, Inc.
San Antonio, TX
Lead the IT Systems Administration, IT Operations, and IT Support functions, managing the IT Operations Manager, the IT Support Manager, and the system administrators, with responsibility…
Added 1 hour ago
Level I Quality Systems Engineer
NORTH STAR SCIENTIFIC CORPORATION
Kapolei, HI
Supports the AS9100 Quality Management System (QMS) is properly implemented, maintained, and updated as necessary.
Added 1 hour ago
SD
Systems Engineer - Mechatronics, Electrical
Sigma Design
Redmond, WA
- $95,000 to $137,000 USD / year
…responsible for troubleshooting, root cause analysis, and sustaining support of mechatronic and electrical systems within advanced robotic platforms. This position investigates hardware…

Simr

Technical Services Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Overview

This position entails providing comprehensive support to users of the Simr platform who are in production, while ensuring the successful deployment, onboarding, and ongoing technical support of our solutions within customer environments to deliver seamless functionality and optimal performance.

Responsibilities include giving support on ongoing deployment processes, applying technical skills in Linux systems, cloud infrastructure, and scripting to assist with environment configurations, managing user accounts to maintain security and access controls, troubleshooting cloud infrastructure and simulation applications (L1 & L2 support), HPC tools and network performance issues, and assisting with infrastructure storage tasks to uphold data integrity. The role also involves generating periodic reports on cloud platforms and license usage. Customer support is delivered via email and helpdesk tickets using the current helpdesk application.

Responsibilities

Deployment, Platform Configuration & Automation

Lead and assist in the maintenance of automated deployment processes for our solutions within Simr platform and customer environment deployments, utilizing infrastructure as code (IaC) and scripting technologies.
Manage cloud platforms by adjusting parameters, adding new instance types, and configuring infrastructure based on operational and customer needs.
Contribute to the continuous improvement of our solutions and deployment processes, identifying opportunities for automation and optimization.
Create internal scripts (Bash, Python, etc.) and tools to automate repetitive tasks and improve team efficiency.

Customer Support & Issue Management

Collaborate closely with customers and senior engineers to understand technical requirements, assist in tailoring deployments, and customize platform deployments to meet their specific needs.
Provide expert technical support via email, phone, and help desk tools; troubleshoot common and complex issues and manage the escalation process (L1 & L2) to internal teams and senior engineers when necessary.
Prioritize, triage, and track support tickets to ensure timely resolution within established SLA timeframe.

Monitoring, Troubleshooting & Reliability

Proactively monitor customer infrastructure, applications, systems, and network performance under established guidelines to identify, troubleshoot, and resolve complex issues, respond to service alerts, optimize reliability and efficiency, and escalate potential problems as needed.
Perform root cause analysis (RCA) to prevent recurring incidents and ensure operational continuity.

Security, Access Management & Compliance

Develop and enforce security best practices for customer deployments, ensuring full compliance with industry standards and regulatory requirements.
Manage user accounts throughout their lifecycle, including addition, removal, and permission modification, to maintain effective access controls.
Conduct regular security scans and remediation activities to identify vulnerabilities and uphold system integrity.

Data, Backup & License Server Operations

Manage infrastructure data and perform backup/restore operations for the Simr platform to ensure operational continuity and data integrity (excluding user-generated data).
Set up, maintain, and troubleshoot license servers for engineering software (e.g., COMSOL, ANSYS) to support customer workflows.

Documentation, Reporting & Knowledge Management

Develop and maintain comprehensive customer-facing and internal technical documentation, training materials, knowledge base resources, FAQs, best practice guides, and usage reports related to cloud platforms, containers, software utilization, issue resolution, and operational processes.
Continuously develop technical skills and knowledge in cloud computing, Linux systems, infrastructure automation, and scripting.

Technical Leadership & Continuous Learning

Serve as a technical mentor to junior team members, sharing knowledge and best practices.
Participate in complex, detailed projects within the department, with minimal oversight.
Stay abreast of emerging technologies and trends in cloud computing, infrastructure automation, and cybersecurity.

Skills & Qualifications

Must have:

Solid understanding of Linux operating systems, including basic network configuration and command-line proficiency.
Experience with GCP, AWS or Azure is needed.
Experience with scripting languages like Bash or Python for basic automation tasks.
Understanding of containerization technologies like Docker and Kubernetes.
Good troubleshooting and problem-solving skills in Linux and cloud environments.
Ability to interact with customers and internal teams.
Familiarity with customer service software (e.g. Salesforce, HubSpot, Zendesk, Freshdesk)
Ability to manage multiple support tickets simultaneously while meeting SLA deadlines.

Nice to have:

Experience with infrastructure as code (IaC) tools like Terraform or Ansible.
Exposure to configuration management tools like Puppet or Chef.
Knowledge of monitoring tools and performance analysis.
Familiarity with Git and version control best practices.
Familiarity with High Performance Computing (HPC) environments.
Familiarity with Engineering applications such as ANSYS, COMSOL, STAR-CCM, etc.

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