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Added 1 min ago
RH
Systems Engineer
Robert Half
Remote, United States
- $55 to $63 USD / hour
Robert Half is seeking an Interoperability Engineer to support a healthcare client based in Seattle, WA. This is a senior, hands-on role on a small team. You will design and validate the…
Added 5 mins ago
Senior Member of Technical Staff, Product Engineering
Pallet
NY · San Francisco, CA
…(ex-Google), Nilkanth (ex-founder, ex-DoorDash), and Vidhur (lead engineer on Document AI at Scale) to shape the future of logistics AI - from how it's built to how it's deployed in the…
Added 5 mins ago
Senior Member of Technical Staff, Product Engineering
Pallet
San Francisco, CA · NY
…(ex-Google), Nilkanth (ex-founder, ex-DoorDash), and Vidhur (lead engineer on Document AI at Scale) to shape the future of logistics AI - from how it's built to how it's deployed in the…
Added 10 mins ago
O
Senior System Engineer - Odessa, TX
Oracle
Odessa, TX
- $35.63 to $71.3 USD / hour
The Systems Engineer is responsible for designing, implementing, and supporting enterprise infrastructure systems to ensure high availability, performance, and security across the…
Added 10 mins ago
O
Core Infrastructure Engineer 2
Oracle
Nashville, TN
- $70,000 to $166,100 USD / year
…controls, remediation plans) while escalating complex issues to senior…
Added 22 mins ago
Electrical Construction Designer III
Rosendin
Sterling, VA
Designer III is a senior designer position responsible for the development of the design to show equipment and device layouts and branch circuiting for power lighting and auxiliary…
Added 22 mins ago
Senior Engineering Team Lead
Rosendin
Coppell, TX
The Senior Engineering Team Lead is an advanced-level engineering management position responsible for overseeing larger or more complex project work and may oversee several Engineering Team…
Added 22 mins ago
Engineer I
Rosendin
Pflugerville, TX
Become familiar with engineering analysis programs to analyze loads, lighting levels, and short circuit currents under the supervision of a senior engineer.
Added 22 mins ago
Engineer I
Rosendin
Sterling, VA
Become familiar with engineering analysis programs to analyze loads, lighting levels, and short circuit currents under the supervision of a senior engineer.
Added 22 mins ago
Engineer II
Rosendin
Austin, TX
The Engineer II is a mid-level engineering position responsible for providing technical engineering information and support to the senior engineers to ensure that projects comply with the…
Added 22 mins ago
Engineer II
Rosendin
Sterling, VA
The Engineer II is a mid-level engineering position responsible for providing technical engineering information and support to the senior engineers to ensure that projects comply with the…
Added 22 mins ago
Engineer II
Rosendin
Coppell, TX
The Engineer II is a mid-level engineering position responsible for providing technical engineering information and support to the senior engineers to ensure that projects comply with the…
Added 22 mins ago
Engineer II
Rosendin
Coppell, TX
The Engineer II is a mid-level engineering position responsible for providing technical engineering information and support to the senior engineers to ensure that projects comply with the…
Added 22 mins ago
Engineer III
Rosendin
Sterling, VA
The Engineer III is a senior engineering position responsible for providing technical engineering information and assistance to ensure compliance with the project requirements and all…
Added 22 mins ago
Engineer II
Rosendin
Pflugerville, TX
The Engineer II is a mid-level engineering position responsible for providing technical engineering information and support to the senior engineers to ensure that projects comply with the…
Added 36 mins ago
SO
Traffic Tech (Engineer Technician Senior) - Mason City
State of Iowa
Mason City, IA
- $29.69 to $45.21 USD / hour
The District 2 Office with the Iowa Department of Transportation is looking to hire a Traffic Tech (Engineer Technician Senior) to help assist in traffic engineering studies! You will help…
Added 37 mins ago
Sr. DevOps Engineer
Forta Solutions, LLC
Denver, CO
We are looking for a strong Senior DevOps Engineer who can help shape the future of Warehouse Lending technology by working closely product leadership, engineering, QA, and implementation…
Added 41 mins ago
Data Engineering/Analytics Support
CACI, INC.-FEDERAL
Norco, CA
…training, testing, and evaluation events to identify trends in system performance. Collaborate with senior analysts to analyze system data. Basic understanding of radar principles is a plus…
Added 41 mins ago
Data Engineering/Analytics Support
CACI, INC.-FEDERAL
Norco, CA
…training, testing, and evaluation events to identify trends in system performance. Collaborate with senior analysts to analyze system data. Basic understanding of radar principles is a plus…
Added 41 mins ago
Data Engineering/Analytics Support
CACI, INC.-FEDERAL
Norco, CA
…training, testing, and evaluation events to identify trends in system performance. Collaborate with senior analysts to analyze system data. Basic understanding of radar principles is a plus…
Added 42 mins ago
E
Senior Demand Marketing Manager, Velocity
Envoy
San Francisco, CA
- $155,000 to $168,750 USD / year
Envoy is hiring a Senior Growth Marketing Manager to own pipeline growth for our velocity business: SMB (under 250 employees) and Mid-Market (250–2,500 employees) companies. You will be…
Added 47 mins ago
Technical Services Engineer
Simr
Remote, United States
Collaborate closely with customers and senior engineers to understand technical requirements, assist in tailoring deployments, and customize platform deployments to meet their specific…
Added 54 mins ago
Senior Systems Engineer - C
First Division Consulting
Stafford, VA · Quantico, VA
The Senior Systems Engineer provides senior technical analysis across the Solutions & Integration, Common Services Applications, Combat Control Applications, and Mission Command…
Added 57 mins ago
Senior Firmware Engineer, Embedded Platform
Firestorm
United States
Firestorm Labs is seeking an experienced and driven Firmware Engineer who has a specialized focus in embedded platforms. In this role, you will support the development, integration, and…
Added 1 hour ago
Senior Frontend Engineer
TeamSnap
Remote, United States
TeamSnap is seeking a Senior Frontend Engineer interested in working across the stack to join our fully distributed engineering team to help us continue our impressive growth from 2+…

Simr

Technical Services Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Overview

This position entails providing comprehensive support to users of the Simr platform who are in production, while ensuring the successful deployment, onboarding, and ongoing technical support of our solutions within customer environments to deliver seamless functionality and optimal performance.

Responsibilities include giving support on ongoing deployment processes, applying technical skills in Linux systems, cloud infrastructure, and scripting to assist with environment configurations, managing user accounts to maintain security and access controls, troubleshooting cloud infrastructure and simulation applications (L1 & L2 support), HPC tools and network performance issues, and assisting with infrastructure storage tasks to uphold data integrity. The role also involves generating periodic reports on cloud platforms and license usage. Customer support is delivered via email and helpdesk tickets using the current helpdesk application.

Responsibilities

Deployment, Platform Configuration & Automation

Lead and assist in the maintenance of automated deployment processes for our solutions within Simr platform and customer environment deployments, utilizing infrastructure as code (IaC) and scripting technologies.
Manage cloud platforms by adjusting parameters, adding new instance types, and configuring infrastructure based on operational and customer needs.
Contribute to the continuous improvement of our solutions and deployment processes, identifying opportunities for automation and optimization.
Create internal scripts (Bash, Python, etc.) and tools to automate repetitive tasks and improve team efficiency.

Customer Support & Issue Management

Collaborate closely with customers and senior engineers to understand technical requirements, assist in tailoring deployments, and customize platform deployments to meet their specific needs.
Provide expert technical support via email, phone, and help desk tools; troubleshoot common and complex issues and manage the escalation process (L1 & L2) to internal teams and senior engineers when necessary.
Prioritize, triage, and track support tickets to ensure timely resolution within established SLA timeframe.

Monitoring, Troubleshooting & Reliability

Proactively monitor customer infrastructure, applications, systems, and network performance under established guidelines to identify, troubleshoot, and resolve complex issues, respond to service alerts, optimize reliability and efficiency, and escalate potential problems as needed.
Perform root cause analysis (RCA) to prevent recurring incidents and ensure operational continuity.

Security, Access Management & Compliance

Develop and enforce security best practices for customer deployments, ensuring full compliance with industry standards and regulatory requirements.
Manage user accounts throughout their lifecycle, including addition, removal, and permission modification, to maintain effective access controls.
Conduct regular security scans and remediation activities to identify vulnerabilities and uphold system integrity.

Data, Backup & License Server Operations

Manage infrastructure data and perform backup/restore operations for the Simr platform to ensure operational continuity and data integrity (excluding user-generated data).
Set up, maintain, and troubleshoot license servers for engineering software (e.g., COMSOL, ANSYS) to support customer workflows.

Documentation, Reporting & Knowledge Management

Develop and maintain comprehensive customer-facing and internal technical documentation, training materials, knowledge base resources, FAQs, best practice guides, and usage reports related to cloud platforms, containers, software utilization, issue resolution, and operational processes.
Continuously develop technical skills and knowledge in cloud computing, Linux systems, infrastructure automation, and scripting.

Technical Leadership & Continuous Learning

Serve as a technical mentor to junior team members, sharing knowledge and best practices.
Participate in complex, detailed projects within the department, with minimal oversight.
Stay abreast of emerging technologies and trends in cloud computing, infrastructure automation, and cybersecurity.

Skills & Qualifications

Must have:

Solid understanding of Linux operating systems, including basic network configuration and command-line proficiency.
Experience with GCP, AWS or Azure is needed.
Experience with scripting languages like Bash or Python for basic automation tasks.
Understanding of containerization technologies like Docker and Kubernetes.
Good troubleshooting and problem-solving skills in Linux and cloud environments.
Ability to interact with customers and internal teams.
Familiarity with customer service software (e.g. Salesforce, HubSpot, Zendesk, Freshdesk)
Ability to manage multiple support tickets simultaneously while meeting SLA deadlines.

Nice to have:

Experience with infrastructure as code (IaC) tools like Terraform or Ansible.
Exposure to configuration management tools like Puppet or Chef.
Knowledge of monitoring tools and performance analysis.
Familiarity with Git and version control best practices.
Familiarity with High Performance Computing (HPC) environments.
Familiarity with Engineering applications such as ANSYS, COMSOL, STAR-CCM, etc.

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