Jobs in the United States

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Added 1 min ago
Senior Process Engineer
Actalent
San Diego, CA
Job Title: Senior Process EngineerJob DescriptionThe Senior Process Engineer leads manufacturing process development and continuous improvement initiatives within an electronics and…
Added 5 mins ago
Engineer II
Rosendin
Austin, TX
The Engineer II is a mid-level engineering position responsible for providing technical engineering information and support to the senior engineers to ensure that projects comply with the…
Added 5 mins ago
Engineer II
Rosendin
Sterling, VA
The Engineer II is a mid-level engineering position responsible for providing technical engineering information and support to the senior engineers to ensure that projects comply with the…
Added 5 mins ago
Engineer II
Rosendin
Coppell, TX
The Engineer II is a mid-level engineering position responsible for providing technical engineering information and support to the senior engineers to ensure that projects comply with the…
Added 5 mins ago
Engineer II
Rosendin
Coppell, TX
The Engineer II is a mid-level engineering position responsible for providing technical engineering information and support to the senior engineers to ensure that projects comply with the…
Added 5 mins ago
Engineer II
Rosendin
Pflugerville, TX
The Engineer II is a mid-level engineering position responsible for providing technical engineering information and support to the senior engineers to ensure that projects comply with the…
Added 18 mins ago
SO
Traffic Tech (Engineer Technician Senior) - Mason City
State of Iowa
Mason City, IA
- $29.69 to $45.21 USD / hour
The District 2 Office with the Iowa Department of Transportation is looking to hire a Traffic Tech (Engineer Technician Senior) to help assist in traffic engineering studies! You will help…
Added 24 mins ago
Data Engineering/Analytics Support
CACI, INC.-FEDERAL
Norco, CA
Job Title: Data Engineering/Analytics Support
Added 24 mins ago
Data Engineering/Analytics Support
CACI, INC.-FEDERAL
Norco, CA
Job Title: Data Engineering/Analytics Support
Added 24 mins ago
Data Engineering/Analytics Support
CACI, INC.-FEDERAL
Norco, CA
Job Title: Data Engineering/Analytics Support
Added 30 mins ago
Travel Senior MEP Project Manager-Mission Critical
STO Building Group
Tulsa, OK
The Senior MEP Project Manager is responsible for the overall planning, management, and execution of work for assigned construction projects. May be assigned responsibility for one or more…
Added 30 mins ago
Travel Senior MEP Project Manager-Mission Critical
STO Building Group
Eagle Mountain, UT
The Senior MEP Project Manager is responsible for the overall planning, management, and execution of work for assigned construction projects. May be assigned responsibility for one or more…
Added 30 mins ago
Travel Senior MEP Project Manager-Mission Critical
STO Building Group
Kansas City, MO
The Senior MEP Project Manager is responsible for the overall planning, management, and execution of work for assigned construction projects. May be assigned responsibility for one or more…
Added 30 mins ago
Technical Services Engineer
Simr
Remote, United States
Responsibilities include giving support on ongoing deployment processes, applying technical skills in Linux systems, cloud infrastructure, and scripting to assist with environment…
Added 32 mins ago
IAM Engineer
SpaceXSI
Austin, TX · Palo Alto, CA · Washington, DC
We are looking for an Identity and Access Management (IAM) Engineer to play a critical role in designing, implementing, and maturing our enterprise IAM ecosystem. As a Senior IAM Engineer,…
Added 37 mins ago
Senior Spacecraft Mechanical Engineer - Composites and Structures
Umbra
Santa Barbara, CA
…become an integral part of our dynamic and multidisciplinary engineering team as a Senior Spacecraft Mechanical Engineer. In this position, you will have the opportunity to contribute…
Added 37 mins ago
Senior Spacecraft Mechanical Engineer
Umbra
Santa Barbara, CA · Arlington, VA · Reston, VA
We are seeking a skilled and motivated professional to join our multidisciplinary engineering team as a Senior Spacecraft Mechanical Engineer, where you will play a key role in developing…
Added 41 mins ago
G
Project Executive / Senior Sales Estimator
GPAC
Pearland, TX
- $160,000 to $180,000 USD / year
Professional Engineer (PE) license or Mechanical Engineering background.
Added 41 mins ago
G
Project Executive / Senior Sales Estimator
GPAC
Houston, TX
- $160,000 to $180,000 USD / year
Professional Engineer (PE) license or Mechanical Engineering background.
Added 41 mins ago
G
Project Executive / Senior Sales Estimator
GPAC
Sugar Land, TX
- $160,000 to $180,000 USD / year
Professional Engineer (PE) license or Mechanical Engineering background.
Added 45 mins ago
Telecommunications Specialist 4 (Technical Specialist 4) - San Antonio, TX
M.C. Dean, Inc
San Antonio, TX
…(ISP) and outside plant (OSP) telecommunications infrastructure engineering support across multiple installations, including the design, coordination, and implementation of structured…
Added 46 mins ago
Principal Software Engineer - Simulation Data, Validation & Infrastructure
Irving, TX
…intelligent automation, and rigorous validation. This Principal Engineer role is a hands-on technical leadership position responsible for architecture, critical implementation, engineering…
Added 46 mins ago
Principal Software Engineer - Robotics & Physical AI Simulation
Irving, TX
This Principal Engineer role is a hands-on technical leadership position responsible for architecture, critical implementation, engineering standards, cross-team alignment, and mentoring.
Added 46 mins ago
Principal Software Engineer - Digital Twin and Simulation Platform
Irving, TX
This Principal Engineer role is a hands-on technical leadership position responsible for architecture, critical implementation, engineering standards, cross-team alignment, and mentoring.
Added 46 mins ago
Principal Software Engineer - Agentic AI & Simulation Automation
Irving, TX
This Principal Engineer role is a hands-on technical leadership position responsible for architecture, critical implementation, engineering standards, cross-team alignment, and mentoring.

Simr

Technical Services Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Overview

This position entails providing comprehensive support to users of the Simr platform who are in production, while ensuring the successful deployment, onboarding, and ongoing technical support of our solutions within customer environments to deliver seamless functionality and optimal performance.

Responsibilities include giving support on ongoing deployment processes, applying technical skills in Linux systems, cloud infrastructure, and scripting to assist with environment configurations, managing user accounts to maintain security and access controls, troubleshooting cloud infrastructure and simulation applications (L1 & L2 support), HPC tools and network performance issues, and assisting with infrastructure storage tasks to uphold data integrity. The role also involves generating periodic reports on cloud platforms and license usage. Customer support is delivered via email and helpdesk tickets using the current helpdesk application.

Responsibilities

Deployment, Platform Configuration & Automation

Lead and assist in the maintenance of automated deployment processes for our solutions within Simr platform and customer environment deployments, utilizing infrastructure as code (IaC) and scripting technologies.
Manage cloud platforms by adjusting parameters, adding new instance types, and configuring infrastructure based on operational and customer needs.
Contribute to the continuous improvement of our solutions and deployment processes, identifying opportunities for automation and optimization.
Create internal scripts (Bash, Python, etc.) and tools to automate repetitive tasks and improve team efficiency.

Customer Support & Issue Management

Collaborate closely with customers and senior engineers to understand technical requirements, assist in tailoring deployments, and customize platform deployments to meet their specific needs.
Provide expert technical support via email, phone, and help desk tools; troubleshoot common and complex issues and manage the escalation process (L1 & L2) to internal teams and senior engineers when necessary.
Prioritize, triage, and track support tickets to ensure timely resolution within established SLA timeframe.

Monitoring, Troubleshooting & Reliability

Proactively monitor customer infrastructure, applications, systems, and network performance under established guidelines to identify, troubleshoot, and resolve complex issues, respond to service alerts, optimize reliability and efficiency, and escalate potential problems as needed.
Perform root cause analysis (RCA) to prevent recurring incidents and ensure operational continuity.

Security, Access Management & Compliance

Develop and enforce security best practices for customer deployments, ensuring full compliance with industry standards and regulatory requirements.
Manage user accounts throughout their lifecycle, including addition, removal, and permission modification, to maintain effective access controls.
Conduct regular security scans and remediation activities to identify vulnerabilities and uphold system integrity.

Data, Backup & License Server Operations

Manage infrastructure data and perform backup/restore operations for the Simr platform to ensure operational continuity and data integrity (excluding user-generated data).
Set up, maintain, and troubleshoot license servers for engineering software (e.g., COMSOL, ANSYS) to support customer workflows.

Documentation, Reporting & Knowledge Management

Develop and maintain comprehensive customer-facing and internal technical documentation, training materials, knowledge base resources, FAQs, best practice guides, and usage reports related to cloud platforms, containers, software utilization, issue resolution, and operational processes.
Continuously develop technical skills and knowledge in cloud computing, Linux systems, infrastructure automation, and scripting.

Technical Leadership & Continuous Learning

Serve as a technical mentor to junior team members, sharing knowledge and best practices.
Participate in complex, detailed projects within the department, with minimal oversight.
Stay abreast of emerging technologies and trends in cloud computing, infrastructure automation, and cybersecurity.

Skills & Qualifications

Must have:

Solid understanding of Linux operating systems, including basic network configuration and command-line proficiency.
Experience with GCP, AWS or Azure is needed.
Experience with scripting languages like Bash or Python for basic automation tasks.
Understanding of containerization technologies like Docker and Kubernetes.
Good troubleshooting and problem-solving skills in Linux and cloud environments.
Ability to interact with customers and internal teams.
Familiarity with customer service software (e.g. Salesforce, HubSpot, Zendesk, Freshdesk)
Ability to manage multiple support tickets simultaneously while meeting SLA deadlines.

Nice to have:

Experience with infrastructure as code (IaC) tools like Terraform or Ansible.
Exposure to configuration management tools like Puppet or Chef.
Knowledge of monitoring tools and performance analysis.
Familiarity with Git and version control best practices.
Familiarity with High Performance Computing (HPC) environments.
Familiarity with Engineering applications such as ANSYS, COMSOL, STAR-CCM, etc.

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