Jobs in the United States

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Added 9 mins ago
Senior Manufacturing Engineer II - Avionics & Test
Rocket Lab Corporation
Long Beach, CA
YOU’LL BRING THESE QUALIFICATIONS AS A SENIOR MANUFACTURING ENGINEER II - AVIONICS & TEST
Added 9 mins ago
Senior Manufacturing Engineer I - Avionics & Test
Rocket Lab Corporation
Long Beach, CA
YOU’LL BRING THESE QUALIFICATIONS AS A SENIOR MANUFACTURING ENGINEER I - AVIONICS & TEST
Added 25 mins ago
Technical Services Engineer
Simr
Remote, United States
…simulation applications (L1 & L2 support), HPC tools and network performance issues, and assisting with infrastructure storage tasks to uphold data integrity. The role also involves…
Added 35 mins ago
Senior Firmware Engineer, Embedded Platform
Firestorm
United States
Firestorm Labs is seeking an experienced and driven Firmware Engineer who has a specialized focus in embedded platforms. In this role, you will support the development, integration, and…
Added 48 mins ago
Regional Maintenance Manager
Amazon.com Services LLC
Kearny, NJ · Jessup, PA
…engineers across multiple sites, fostering professional growth and performance throughout your…
Added 48 mins ago
Senior Engineer, IAM Platform Engineering
AmerisourceBergen
Conshohocken, PA
…processes. Partners with cybersecurity, infrastructure, cloud, and application teams to deliver modern IAM solutions that support Zero Trust initiatives, digital transformation programs,…
Added 48 mins ago
BP
Experienced Structural Analysis Engineer
Bechtel Plant Machinery, Inc.
Monroeville, PA
- $88,000 to $166,300 USD / year
Added 49 mins ago
Junior Data Engineer
ARAMARK
Philadelphia, PA
We are seeking a Junior Data Engineer who will work hands-on and collaboratively with our enterprise and line of business stakeholders to support the continued evolution of our enterprise…
Added 49 mins ago
Lead Account Technology Strategist (ATS)
Cloud Software Group, Inc
Philadelphia, PA
…members What You Will Bring: 1. 8+ years of presales, solution engineer, technical consulting, field CTO, or other relevant experience 2. 8+ years supporting, designing, or delivering…
Added 1 hour ago
Advanced Systems Engineer - Aircraft Data Networks
Aerospace
Phoenix, AZ
As an Advanced Systems Engineer - Next-Generation Aircraft Data Network, you'll play a key role in developing the network architecture that enables communication across the Anthem…
Added 1 hour ago
Senior Process Integration Engineer
Samsung Austin Semiconductor, LLC.
Austin, TX
…CIP-developed BKMs to achieve world-class yield and device performance, while resolving integration issues across various product offerings with unique process margin weaknesses.…
Added 1 hour ago
Senior Software Engineer
Boston Scientific
Arden Hills
Our Global Electrical Medical Equipment group is seeking a Senior Software Engineer to design, develop, test and maintain reliable, high-quality software for innovative medical technologies…
Added 1 hour ago
PI
Senior Principal AI Research Engineer
Pfizer Inc
WA · CA · MA · CT · NY
- $139,100 to $231,900 USD / year
As a Senior Principal AI Research Engineer, you will build the machine learning systems that transform innovative models into secure, reliable, and scalable capabilities for scientists…
Added 1 hour ago
PI
Senior AI Research Engineer
Pfizer Inc
WA · CA · MA · CT · NY
- $106,000 to $176,600 USD / year
As a Senior AI Research Engineer, you will build the machine learning systems that transform innovative models into secure, reliable, and scalable capabilities for scientists across Pfizer.
Added 1 hour ago
Director, Full-Stack Engineer - AML (Anti Money Laundering)
Capital One
NY · McLean, VA · Cambridge, MA
As a Director, Full-stack Engineer at Capital One, you will lead high-performing engineering teams working to define the future of banking in the cloud. You will partner closely with…
Added 1 hour ago
LTAMDS Production Execution Chief Engineer (Onsite)
RTX
United States
The LADS SBU is seeking an Execution Production Chief Engineer (P5) to support technical execution for the LTAMDS (Lower Tier Air and Missile Defense Sensor) Production program. LTAMDS is a…
Added 1 hour ago
LTAMDS Development Execution Chief Engineer (Onsite)
RTX
United States
The LADS SBU is seeking an Development Execution Chief Engineer (P5) to support technical execution for the LTAMDS (Lower Tier Air and Missile Defense Sensor) Development program. LTAMDS is…
Added 1 hour ago
Electronic Test Technician - 1st Shift (Onsite)
RTX
United States
…hardware under test, & to perform other tasks as defined by the Senior Test Engineer or the Test Department…
Added 1 hour ago
Senior Automated Test Systems Engineer (Onsite)
RTX
United States
Added 1 hour ago
Software Engineer II
RTX
United States
Collins Aerospace is seeking a qualified Senior Software Engineer to support the Identification Friend or Foe (IFF) programsAt RTX, the world's largest aerospace and defense company,…
Added 1 hour ago
Senior Software Engineer (Embedded SW)
RTX
United States
Collins Aerospace is seeking a qualified Sr Software Engineer to support the Identification Friend or Foe (IFF) programs onsite in Marlborough, MA
Added 1 hour ago
A
Sr. Lead Application Developer
ADP
Roseland, NJ
- $107,400 to $264,300 USD / year
ADP Innovation Labs is looking for a Sr. Lead Software Engineer with extensive NodeJS experience to join an emerging team.
Added 1 hour ago
ER
Senior Network Engineer II
EVEREST REINSURANCE COMPANY
Warren, NJ
- $119,000 to $140,000 USD / year
Lead network modernization and Cisco SD-WAN deployments; optimize WAN resiliency and application performance across global sites.
Added 1 hour ago
Sr. Equipment Safety Engineer
SpaceX
Bastrop, TX
The SpaceX Environmental Health and Safety team is seeking a senior equipment safety engineer to provide strategic technical oversight of machine and equipment safety across manufacturing…
Added 1 hour ago
Senior DBA -1 (Database Reliability Engineer)
LexisNexis Risk Solutions FL Inc. Company
Remote, United States
…networking, storage, and cloud infrastructure, while partnering with application teams on schema design, query performance, capacity planning, and safe database…

Simr

Technical Services Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Overview

This position entails providing comprehensive support to users of the Simr platform who are in production, while ensuring the successful deployment, onboarding, and ongoing technical support of our solutions within customer environments to deliver seamless functionality and optimal performance.

Responsibilities include giving support on ongoing deployment processes, applying technical skills in Linux systems, cloud infrastructure, and scripting to assist with environment configurations, managing user accounts to maintain security and access controls, troubleshooting cloud infrastructure and simulation applications (L1 & L2 support), HPC tools and network performance issues, and assisting with infrastructure storage tasks to uphold data integrity. The role also involves generating periodic reports on cloud platforms and license usage. Customer support is delivered via email and helpdesk tickets using the current helpdesk application.

Responsibilities

Deployment, Platform Configuration & Automation

Lead and assist in the maintenance of automated deployment processes for our solutions within Simr platform and customer environment deployments, utilizing infrastructure as code (IaC) and scripting technologies.
Manage cloud platforms by adjusting parameters, adding new instance types, and configuring infrastructure based on operational and customer needs.
Contribute to the continuous improvement of our solutions and deployment processes, identifying opportunities for automation and optimization.
Create internal scripts (Bash, Python, etc.) and tools to automate repetitive tasks and improve team efficiency.

Customer Support & Issue Management

Collaborate closely with customers and senior engineers to understand technical requirements, assist in tailoring deployments, and customize platform deployments to meet their specific needs.
Provide expert technical support via email, phone, and help desk tools; troubleshoot common and complex issues and manage the escalation process (L1 & L2) to internal teams and senior engineers when necessary.
Prioritize, triage, and track support tickets to ensure timely resolution within established SLA timeframe.

Monitoring, Troubleshooting & Reliability

Proactively monitor customer infrastructure, applications, systems, and network performance under established guidelines to identify, troubleshoot, and resolve complex issues, respond to service alerts, optimize reliability and efficiency, and escalate potential problems as needed.
Perform root cause analysis (RCA) to prevent recurring incidents and ensure operational continuity.

Security, Access Management & Compliance

Develop and enforce security best practices for customer deployments, ensuring full compliance with industry standards and regulatory requirements.
Manage user accounts throughout their lifecycle, including addition, removal, and permission modification, to maintain effective access controls.
Conduct regular security scans and remediation activities to identify vulnerabilities and uphold system integrity.

Data, Backup & License Server Operations

Manage infrastructure data and perform backup/restore operations for the Simr platform to ensure operational continuity and data integrity (excluding user-generated data).
Set up, maintain, and troubleshoot license servers for engineering software (e.g., COMSOL, ANSYS) to support customer workflows.

Documentation, Reporting & Knowledge Management

Develop and maintain comprehensive customer-facing and internal technical documentation, training materials, knowledge base resources, FAQs, best practice guides, and usage reports related to cloud platforms, containers, software utilization, issue resolution, and operational processes.
Continuously develop technical skills and knowledge in cloud computing, Linux systems, infrastructure automation, and scripting.

Technical Leadership & Continuous Learning

Serve as a technical mentor to junior team members, sharing knowledge and best practices.
Participate in complex, detailed projects within the department, with minimal oversight.
Stay abreast of emerging technologies and trends in cloud computing, infrastructure automation, and cybersecurity.

Skills & Qualifications

Must have:

Solid understanding of Linux operating systems, including basic network configuration and command-line proficiency.
Experience with GCP, AWS or Azure is needed.
Experience with scripting languages like Bash or Python for basic automation tasks.
Understanding of containerization technologies like Docker and Kubernetes.
Good troubleshooting and problem-solving skills in Linux and cloud environments.
Ability to interact with customers and internal teams.
Familiarity with customer service software (e.g. Salesforce, HubSpot, Zendesk, Freshdesk)
Ability to manage multiple support tickets simultaneously while meeting SLA deadlines.

Nice to have:

Experience with infrastructure as code (IaC) tools like Terraform or Ansible.
Exposure to configuration management tools like Puppet or Chef.
Knowledge of monitoring tools and performance analysis.
Familiarity with Git and version control best practices.
Familiarity with High Performance Computing (HPC) environments.
Familiarity with Engineering applications such as ANSYS, COMSOL, STAR-CCM, etc.

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