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Added 11 mins ago
Sr. Civil Design Engineer, DCDE AMER Civil East
Amazon Data Services, Inc.
Austin, TX · Columbus, OH · Herndon, VA
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all…
Added 22 mins ago
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Principal Core Infrastructure Engineer
Oracle
Nashville, TN · Seattle, WA · Santa Clara, CA
- $114,600 to $234,600 USD / year
…applying load‑shedding, throttling, and rate‑limiting to handle network unreliability while meeting SLOs. Establishes KPIs and telemetry; builds proactive dashboards and alerts; and designs…
Added 25 mins ago
Technical Services Engineer
Simr
Remote, United States
…and simulation applications (L1 & L2 support), HPC tools and network performance issues, and assisting with infrastructure storage tasks to uphold data integrity. The role also involves…
Added 31 mins ago
Test Engineer - C
First Division Consulting
Stafford, VA · Quantico, VA
…representative, explosive ordnance disposal, and personnel support services to Department of Defense and Federal Government Agencies. We are a Small Business Administration certified…
Added 31 mins ago
Systems Engineer - C
First Division Consulting
Stafford, VA · Quantico, VA
…representative, explosive ordnance disposal, and personnel support services to Department of Defense and Federal Government Agencies. We are a Small Business Administration certified…
Added 31 mins ago
Senior Systems Engineer - C
First Division Consulting
Stafford, VA · Quantico, VA
The Senior Systems Engineer provides senior technical analysis across the Solutions & Integration, Common Services Applications, Combat Control Applications, and Mission Command…
Added 40 mins ago
Telecommunications Specialist 4 (Technical Specialist 4) - San Antonio, TX
M.C. Dean, Inc
San Antonio, TX
…engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it…
Added 44 mins ago
NOC Engineer II
Boldyn Networks US Operations LLC
United States
Passionate about keeping complex network environments running at peak performance? As a NOC Engineer II, you’ll play a vital role in ensuring the stability and reliability of enterprise…
Added 47 mins ago
Sr. Process Engineer
PCI San Diego, Inc.
San Diego, CA
…tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of…
Added 47 mins ago
Laboratory Operations Support Engineer
Eurofins US Network
Spring House, PA
The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is…
Added 48 mins ago
Regional Maintenance Manager
Amazon.com Services LLC
Kearny, NJ · Jessup, PA
…maintaining high-quality service standards across your regional…
Added 1 hour ago
Advanced Systems Engineer - Aircraft Data Networks
Aerospace
Phoenix, AZ
As an Advanced Systems Engineer - Next-Generation Aircraft Data Network, you'll play a key role in developing the network architecture that enables communication across the Anthem…
Added 1 hour ago
Unified Communications Sales Engineer
Pacific Office Automation
Orange, CA · Seattle, WA
We are looking for a Unified Communications Sales Engineer who wants to join a winning team. The Unified Communications Sales Engineer is responsible for local industry training, design and…
Added 1 hour ago
Unified Communications Sales Engineer
Pacific Office Automation
Orange, CA · Seattle, WA
We are looking for a Unified Communications Sales Engineer who wants to join a winning team. The Unified Communications Sales Engineer is responsible for local industry training, design and…
Added 1 hour ago
SMT Process Engineer
Actalent
San Diego, CA
Job Title: Process EngineerJob DescriptionThe Process Engineer supports and improves manufacturing processes within an electronics production environment. This role focuses on developing…
Added 1 hour ago
A
Senior Electrical Engineer
Actalent
Carlsbad, CA
- $55 to $62 USD / hour
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 1 hour ago
A
Electrical Engineer
Actalent
Poway, CA
- $52.88 to $62.5 USD / hour
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 1 hour ago
A
Test Engineer
Actalent
Poway, CA
- $50 USD / hour
Job Title: Test EngineerJob DescriptionWe are seeking an experienced Test Engineer to join a growing engineering team focused on power electronics products. In this role, you will design,…
Added 1 hour ago
Principal Identity Security Engineer - Privileged Access Management (PAM)
Boston Scientific
Arden Hills
We are seeking a Principal Identity Security Engineer specializing in Privileged Access Management (PAM) to provide advanced technical leadership in the architecture, engineering, security…
Added 1 hour ago
I
IT Systems Engineer
Icarus
El Segundo, CA
- $120,000 to $160,000 USD / year
As an IT Systems Engineer, you will own internal IT from the laptop on a new hire's desk to the systems that keep our factory connected. This is a hands-on individual contributor role with…
Added 1 hour ago
Director, Full-Stack Engineer - AML (Anti Money Laundering)
Capital One
NY · McLean, VA · Cambridge, MA
As a Director, Full-stack Engineer at Capital One, you will lead high-performing engineering teams working to define the future of banking in the cloud. You will partner closely with…
Added 1 hour ago
Senior Automated Test Systems Engineer (Onsite)
RTX
United States
Bright Horizons, child and elder care services
Added 1 hour ago
VN
Process Optimization Manager (Water Treatment)
Veolia North America
Boonton, NJ
- $90,000 to $100,000 USD / year
Team Collaboration : Network and build relationships with other Municipal Services Teams (e.g. Project Leaders, Technical Leaders, Water Quality and Compliance Directors) to identify gaps,…
Added 1 hour ago
DevSecOps Security Engineer
Leidos
Egg Harbor Township, NJ
Leidos is seeking a DevSecOps Security Engineer to join the Air Traffic Business Area within the Homeland Sector, supporting the development of the Leidos Common Automation Platform…
Added 1 hour ago
ER
Senior Network Engineer II
EVEREST REINSURANCE COMPANY
Warren, NJ
- $119,000 to $140,000 USD / year
Engineer and support Zscaler (ZIA, ZPA, ZDX), Palo Alto firewalls (Panorama, VM-Series), and Zero Trust / network segmentation.

Simr

Technical Services Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Overview

This position entails providing comprehensive support to users of the Simr platform who are in production, while ensuring the successful deployment, onboarding, and ongoing technical support of our solutions within customer environments to deliver seamless functionality and optimal performance.

Responsibilities include giving support on ongoing deployment processes, applying technical skills in Linux systems, cloud infrastructure, and scripting to assist with environment configurations, managing user accounts to maintain security and access controls, troubleshooting cloud infrastructure and simulation applications (L1 & L2 support), HPC tools and network performance issues, and assisting with infrastructure storage tasks to uphold data integrity. The role also involves generating periodic reports on cloud platforms and license usage. Customer support is delivered via email and helpdesk tickets using the current helpdesk application.

Responsibilities

Deployment, Platform Configuration & Automation

Lead and assist in the maintenance of automated deployment processes for our solutions within Simr platform and customer environment deployments, utilizing infrastructure as code (IaC) and scripting technologies.
Manage cloud platforms by adjusting parameters, adding new instance types, and configuring infrastructure based on operational and customer needs.
Contribute to the continuous improvement of our solutions and deployment processes, identifying opportunities for automation and optimization.
Create internal scripts (Bash, Python, etc.) and tools to automate repetitive tasks and improve team efficiency.

Customer Support & Issue Management

Collaborate closely with customers and senior engineers to understand technical requirements, assist in tailoring deployments, and customize platform deployments to meet their specific needs.
Provide expert technical support via email, phone, and help desk tools; troubleshoot common and complex issues and manage the escalation process (L1 & L2) to internal teams and senior engineers when necessary.
Prioritize, triage, and track support tickets to ensure timely resolution within established SLA timeframe.

Monitoring, Troubleshooting & Reliability

Proactively monitor customer infrastructure, applications, systems, and network performance under established guidelines to identify, troubleshoot, and resolve complex issues, respond to service alerts, optimize reliability and efficiency, and escalate potential problems as needed.
Perform root cause analysis (RCA) to prevent recurring incidents and ensure operational continuity.

Security, Access Management & Compliance

Develop and enforce security best practices for customer deployments, ensuring full compliance with industry standards and regulatory requirements.
Manage user accounts throughout their lifecycle, including addition, removal, and permission modification, to maintain effective access controls.
Conduct regular security scans and remediation activities to identify vulnerabilities and uphold system integrity.

Data, Backup & License Server Operations

Manage infrastructure data and perform backup/restore operations for the Simr platform to ensure operational continuity and data integrity (excluding user-generated data).
Set up, maintain, and troubleshoot license servers for engineering software (e.g., COMSOL, ANSYS) to support customer workflows.

Documentation, Reporting & Knowledge Management

Develop and maintain comprehensive customer-facing and internal technical documentation, training materials, knowledge base resources, FAQs, best practice guides, and usage reports related to cloud platforms, containers, software utilization, issue resolution, and operational processes.
Continuously develop technical skills and knowledge in cloud computing, Linux systems, infrastructure automation, and scripting.

Technical Leadership & Continuous Learning

Serve as a technical mentor to junior team members, sharing knowledge and best practices.
Participate in complex, detailed projects within the department, with minimal oversight.
Stay abreast of emerging technologies and trends in cloud computing, infrastructure automation, and cybersecurity.

Skills & Qualifications

Must have:

Solid understanding of Linux operating systems, including basic network configuration and command-line proficiency.
Experience with GCP, AWS or Azure is needed.
Experience with scripting languages like Bash or Python for basic automation tasks.
Understanding of containerization technologies like Docker and Kubernetes.
Good troubleshooting and problem-solving skills in Linux and cloud environments.
Ability to interact with customers and internal teams.
Familiarity with customer service software (e.g. Salesforce, HubSpot, Zendesk, Freshdesk)
Ability to manage multiple support tickets simultaneously while meeting SLA deadlines.

Nice to have:

Experience with infrastructure as code (IaC) tools like Terraform or Ansible.
Exposure to configuration management tools like Puppet or Chef.
Knowledge of monitoring tools and performance analysis.
Familiarity with Git and version control best practices.
Familiarity with High Performance Computing (HPC) environments.
Familiarity with Engineering applications such as ANSYS, COMSOL, STAR-CCM, etc.

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