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Added 2 hours ago
Lead Inspection Engineer - AMRT
GE Vernova
Greenville, SC
As a Lead Inspection Engineer within the Advance Manufacturing and Repair Technologies (AMRT) Inspection Team, you will develop and deploy inspection and measurement solutions that support…
Added 2 hours ago
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Junior Field Service Engineer
Actalent
Grand Rapids, MI
- $63,000 to $75,000 USD / year
…custom machine manufacturer as an entry-level Field Service Engineer. Ideal candidates are those eager to transition into controls, software, mechanical, or electrical engineering position…
Added 4 hours ago
Bridge Engineer
HDR ENGINEERING INC
Cincinnati, OH
Added 4 hours ago
Network Engineer IV - Headquarters Network
Edward Jones
Saint Louis, MO
We are seeking an experienced Engineer who can provide technical leadership, drive platform modernization efforts, and contribute to the stability, scalability, and automation of our…
Added 5 hours ago
Amazon Dedicated Cloud Engineer, US ADC Security
Amazon.com Services LLC
Herndon, VA
The US ADC Security Engineering team is seeking an experienced ADC Engineer to serve as a senior technical leader for our operations team. You will be the technical escalation point for the…
Added 7 hours ago
Systems Engineer (R&D Engineer 2 or 3)
Los Alamos National Laboratory
Los Alamos, NM
This position will be filled at either the R&D Engineer 2 / 3 level, depending on the skills of the selected candidate. Additional job responsibilities (outlined below) will be assigned if…
Added 7 hours ago
Netapp / Linux Solutions Architect (Solutions Architect 4)
Los Alamos National Laboratory
Los Alamos, NM
Mentoring junior staff members, providing training and escalation support to resolve infrastructure issues.
Added 7 hours ago
Shock and Vibration Test Engineer (R&D Engineer 2/3)
Los Alamos National Laboratory
Los Alamos, NM
This position will be filled at either the R&D Engineer 2 or 3 level, depending on the skills of the selected candidate. Additional job responsibilities (outlined below) will be assigned if…
Added 7 hours ago
Lead Field Service Engineer – Automation
GE Vernova
Unspecified, RI
Project Leadership: Act as the technical lead for on-site execution, providing direction to junior engineers and contractors while maintaining strict adherence to quality control and…
Added 8 hours ago
Cyber Threat Hunter Lead
American Electric Power
Austin, TX
Conduct advanced host, network, memory, and malware analysis to uncover adversary behavior and identify indicators of compromise.
Added 8 hours ago
SCADA Commissioning Engineer
GE Grid Solutions, LLC
Remote, United States
GE Vernova is seeking a skilled SCADA System Engineer to lead and execute pre-commissioning, commissioning, integration, testing, and maintenance activities for Supervisory Control and Data…
Added 10 hours ago
O
Principal Core Infrastructure Engineer
Oracle
Austin, TX
- $114,600 to $234,600 USD / year
Oracle Cloud Infrastructure (OCI) is hiring a Principal Core Infrastructure Engineer to join the Next Gen Network Observability team. Help build cloud-scale intelligence systems that enable…
Added 11 hours ago
NS
Electrical Engineer (New Grad)
Northwood Space
Los Angeles, CA, CA
- $104,000 to $121,000 USD / year
…advanced communications technology. We are building a global network of phased array and parabolic ground stations that enable real-time, reliable communication for satellite missions such…
Added 11 hours ago
O
Principal Core Infrastructure Engineer
Oracle
Nashville, TN · Seattle, WA · Santa Clara, CA
- $114,600 to $234,600 USD / year
…applying load‑shedding, throttling, and rate‑limiting to handle network unreliability while meeting SLOs. Establishes KPIs and telemetry; builds proactive dashboards and alerts; and designs…
Added 11 hours ago
Technical Services Engineer
Simr
Remote, United States
…and simulation applications (L1 & L2 support), HPC tools and network performance issues, and assisting with infrastructure storage tasks to uphold data integrity. The role also involves…
Added 11 hours ago
Sr. Process Engineer
PCI San Diego, Inc.
San Diego, CA
…tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of…
Added 11 hours ago
Network engineer 2 (us citizenship required)
First National Bank
Pittsburgh, PA
…commensurate experience without a bachelor's degree. Position Title: Network Engineer 2Business Unit: TechnologyReports to: Manager of Network EngineeringPosition Overview:This position is…
Added 11 hours ago
Network engineer 2 (us citizenship required)
First National Bank
Pittsburgh, PA
…commensurate experience without a bachelor's degree. Position Title: Network Engineer 2Business Unit: TechnologyReports to: Manager of Network EngineeringPosition Overview:This position is…
Added 11 hours ago
Network engineer 2 (us citizenship required)
First National Bank
Pittsburgh, PA
…commensurate experience without a bachelor's degree. Position Title: Network Engineer 2Business Unit: TechnologyReports to: Manager of Network EngineeringPosition Overview:This position is…
Added 11 hours ago
Electrical Engineer 4
Lam Research
Fremont
Join Lam as an Electrical Engineer and you'll be at the forefront, designing and developing electronic solutions for advanced applications. Your role involves designing and analyzing…
Added 12 hours ago
K
Sr.Structural Engineer-Kiewit Nuclear Solutions-Lenexa, KS, Houston, TX, & Oak Ridge, TN, Itasca, IL
Kiewit
Woodcliff Lake, NJ
- $164,000 to $172,000 USD / year
…clients. Our staff collaborates with Kiewit’s vast internal network of resources that span heavy civil and infrastructure, vertical and commercial buildings, industrial, as well our oil and…
Added 12 hours ago
T
Senior Back End Engineer
TEKsystems
Jersey City, NJ
- $70 to $85 USD / hour
the company's charging network. Field technicians use it to audit, cycle-count, replace, and troubleshoot
Added 12 hours ago
Senior Design Engineer - Audiovisual (AV)
Avidex Industries LLC
Fremont, CA
The Senior Design Engineer - Audiovisual (AV) is a senior technical role responsible for designing and delivering advanced audiovisual and production system solutions, including live event…
Added 12 hours ago
Water Resources Coordinator/EIT
HDR
Sacramento, CA · Walnut Creek, CA
HDR is looking for an Engineer In Training to join our Water Resources team in Sacramento, CA. Candidates for the position should have technical experience in water supply, flood risk…
Added 13 hours ago
A
Electromechanical Technician
Aerotek
Redwood City, CA
- $45 to $55 USD / hour
…motivated and detail-oriented Electro-Mechanical Manufacturing Engineer/Technician to join our dynamic manufacturing team. This role involves bridging the gap between engineering design and…

Simr

Technical Services Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Overview

This position entails providing comprehensive support to users of the Simr platform who are in production, while ensuring the successful deployment, onboarding, and ongoing technical support of our solutions within customer environments to deliver seamless functionality and optimal performance.

Responsibilities include giving support on ongoing deployment processes, applying technical skills in Linux systems, cloud infrastructure, and scripting to assist with environment configurations, managing user accounts to maintain security and access controls, troubleshooting cloud infrastructure and simulation applications (L1 & L2 support), HPC tools and network performance issues, and assisting with infrastructure storage tasks to uphold data integrity. The role also involves generating periodic reports on cloud platforms and license usage. Customer support is delivered via email and helpdesk tickets using the current helpdesk application.

Responsibilities

Deployment, Platform Configuration & Automation

Lead and assist in the maintenance of automated deployment processes for our solutions within Simr platform and customer environment deployments, utilizing infrastructure as code (IaC) and scripting technologies.
Manage cloud platforms by adjusting parameters, adding new instance types, and configuring infrastructure based on operational and customer needs.
Contribute to the continuous improvement of our solutions and deployment processes, identifying opportunities for automation and optimization.
Create internal scripts (Bash, Python, etc.) and tools to automate repetitive tasks and improve team efficiency.

Customer Support & Issue Management

Collaborate closely with customers and senior engineers to understand technical requirements, assist in tailoring deployments, and customize platform deployments to meet their specific needs.
Provide expert technical support via email, phone, and help desk tools; troubleshoot common and complex issues and manage the escalation process (L1 & L2) to internal teams and senior engineers when necessary.
Prioritize, triage, and track support tickets to ensure timely resolution within established SLA timeframe.

Monitoring, Troubleshooting & Reliability

Proactively monitor customer infrastructure, applications, systems, and network performance under established guidelines to identify, troubleshoot, and resolve complex issues, respond to service alerts, optimize reliability and efficiency, and escalate potential problems as needed.
Perform root cause analysis (RCA) to prevent recurring incidents and ensure operational continuity.

Security, Access Management & Compliance

Develop and enforce security best practices for customer deployments, ensuring full compliance with industry standards and regulatory requirements.
Manage user accounts throughout their lifecycle, including addition, removal, and permission modification, to maintain effective access controls.
Conduct regular security scans and remediation activities to identify vulnerabilities and uphold system integrity.

Data, Backup & License Server Operations

Manage infrastructure data and perform backup/restore operations for the Simr platform to ensure operational continuity and data integrity (excluding user-generated data).
Set up, maintain, and troubleshoot license servers for engineering software (e.g., COMSOL, ANSYS) to support customer workflows.

Documentation, Reporting & Knowledge Management

Develop and maintain comprehensive customer-facing and internal technical documentation, training materials, knowledge base resources, FAQs, best practice guides, and usage reports related to cloud platforms, containers, software utilization, issue resolution, and operational processes.
Continuously develop technical skills and knowledge in cloud computing, Linux systems, infrastructure automation, and scripting.

Technical Leadership & Continuous Learning

Serve as a technical mentor to junior team members, sharing knowledge and best practices.
Participate in complex, detailed projects within the department, with minimal oversight.
Stay abreast of emerging technologies and trends in cloud computing, infrastructure automation, and cybersecurity.

Skills & Qualifications

Must have:

Solid understanding of Linux operating systems, including basic network configuration and command-line proficiency.
Experience with GCP, AWS or Azure is needed.
Experience with scripting languages like Bash or Python for basic automation tasks.
Understanding of containerization technologies like Docker and Kubernetes.
Good troubleshooting and problem-solving skills in Linux and cloud environments.
Ability to interact with customers and internal teams.
Familiarity with customer service software (e.g. Salesforce, HubSpot, Zendesk, Freshdesk)
Ability to manage multiple support tickets simultaneously while meeting SLA deadlines.

Nice to have:

Experience with infrastructure as code (IaC) tools like Terraform or Ansible.
Exposure to configuration management tools like Puppet or Chef.
Knowledge of monitoring tools and performance analysis.
Familiarity with Git and version control best practices.
Familiarity with High Performance Computing (HPC) environments.
Familiarity with Engineering applications such as ANSYS, COMSOL, STAR-CCM, etc.

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