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Infrastructure Engineer, Enterprise AI
Wonder Group, INC
Remote, United States
Wonder’s Enterprise Technology team is hiring an Infrastructure Engineer to establish and scale the hosting, deployment, and integration foundations that support builders of all technical…
Added 1 min ago
SO
Software Engineer (Systems Programmer/Developer III) - 61161323
State of South Carolina
West Columbia, SC
- $67,728 to $121,890 USD / year
The South Carolina Department of Education is seeking a skilled Software Engineer to design, build, and support the applications and integrations that serve students, educators, and…
Added 4 mins ago
Manufacturing Engineer
Quantum Space
Hawthorne, CA
We are seeking a motivated and technically driven Manufacturing Engineer to support the development, implementation, and optimization of manufacturing processes for our Ranger spacecraft…
Added 4 mins ago
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Electrical Design Engineer
GPAC
Blytheville, AR
- $80,000 to $110,000 USD / year
Product Development: Design and develop electrical schematics, control systems, wiring harnesses, and printed circuit board (PCB) layouts.
Added 6 mins ago
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Electrical Design Engineer
GPAC
Mena, AR
- $80,000 to $110,000 USD / year
Product Development: Design and develop electrical schematics, control systems, wiring harnesses, and printed circuit board (PCB) layouts.
Added 6 mins ago
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Supply Chain Development Engineer
GPAC
Flushing, MI
- $70,000 to $90,000 USD / year
Local industry leader is seeking a Supply Chain Development Engineer to connect internal purchasing, engineering, and project management teams to external manufacturing network. In this…
Added 7 mins ago
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Supply Chain Development Engineer
GPAC
Frankenmuth, MI
- $70,000 to $90,000 USD / year
Local industry leader is seeking a Supply Chain Development Engineer to connect internal purchasing, engineering, and project management teams to external manufacturing network. In this…
Added 7 mins ago
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Supply Chain Development Engineer
GPAC
Burt, MI
- $70,000 to $90,000 USD / year
Local industry leader is seeking a Supply Chain Development Engineer to connect internal purchasing, engineering, and project management teams to external manufacturing network. In this…
Added 7 mins ago
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Supply Chain Development Engineer
GPAC
Vassar, MI
- $70,000 to $90,000 USD / year
Local industry leader is seeking a Supply Chain Development Engineer to connect internal purchasing, engineering, and project management teams to external manufacturing network. In this…
Added 7 mins ago
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Supply Chain Development Engineer
GPAC
Reese, MI
- $70,000 to $90,000 USD / year
Local industry leader is seeking a Supply Chain Development Engineer to connect internal purchasing, engineering, and project management teams to external manufacturing network. In this…
Added 11 mins ago
Technical Services Engineer
Simr
Remote, United States
…issues, and assisting with infrastructure storage tasks to uphold data integrity. The role also involves generating periodic reports on cloud platforms and license usage. Customer support…
Added 13 mins ago
IAM Engineer
SpaceXSI
Austin, TX · Palo Alto, CA · Washington, DC
We are looking for an Identity and Access Management (IAM) Engineer to play a critical role in designing, implementing, and maturing our enterprise IAM ecosystem. As a Senior IAM Engineer,…
Added 15 mins ago
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Electrical Design Engineer
GPAC
Little Rock, AR
- $80,000 to $110,000 USD / year
Product Development: Design and develop electrical schematics, control systems, wiring harnesses, and printed circuit board (PCB) layouts.
Added 17 mins ago
Field Engineer (THAAD - CLS
Akima, LLC
El Paso, TX
The successful candidate will function as a Field Engineer with the Terminal High Altitude Area Defense (THAAD) Missile Defense System out of Fort Bliss, Texas. The candidate will perform…
Added 18 mins ago
Senior Spacecraft Mechanical Engineer - Composites and Structures
Umbra
Santa Barbara, CA
…multidisciplinary engineering team as a Senior Spacecraft Mechanical Engineer. In this position, you will have the opportunity to contribute significantly to the design and development of…
Added 18 mins ago
Senior Spacecraft Mechanical Engineer
Umbra
Santa Barbara, CA · Arlington, VA · Reston, VA
…multidisciplinary engineering team as a Senior Spacecraft Mechanical Engineer, where you will play a key role in developing next-generation space systems and mechanisms. The ideal candidate…
Added 25 mins ago
Telecommunications Specialist 4 (Technical Specialist 4) - San Antonio, TX
M.C. Dean, Inc
San Antonio, TX
…security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems…
Added 25 mins ago
Intern - Advanced Process Control (R2R)
Micron Technology
Boise
A Process Control Engineer Intern in Micron’s Technology Development team will participate in the development of process and equipment control solutions. In this position, you'll have the…
Added 25 mins ago
MT
Fab Equipment Engineer - SWE
Micron Technology
Manassas
- $73,000 to $183,000 USD / year
As an Equipment Engineer, you will ensure the reliability, performance, and continuous improvement of advanced semiconductor manufacturing equipment by solving complex technical challenges,…
Added 25 mins ago
SRAM Design Lead
Micron Technology
Boise · Albany
Micron is seeking an experienced SRAM Design Engineer to develop high-performance, low-power embedded memory IP and testchip content. This is for advanced semiconductor technologies. The…
Added 26 mins ago
Principal Software Engineer - Simulation Data, Validation & Infrastructure
Irving, TX
● Experience with APIs, distributed systems, containers, automated testing, CI/CD, source control, and observability. Principal Engineer Job Description Page 3
Added 26 mins ago
Principal Software Engineer - Robotics & Physical AI Simulation
Irving, TX
This Principal Engineer role is a hands-on technical leadership position responsible for architecture, critical implementation, engineering standards, cross-team alignment, and mentoring.
Added 26 mins ago
Principal Software Engineer - Digital Twin and Simulation Platform
Irving, TX
This Principal Engineer role is a hands-on technical leadership position responsible for architecture, critical implementation, engineering standards, cross-team alignment, and mentoring.
Added 26 mins ago
Principal Software Engineer - Agentic AI & Simulation Automation
Irving, TX
This Principal Engineer role is a hands-on technical leadership position responsible for architecture, critical implementation, engineering standards, cross-team alignment, and mentoring.
Added 31 mins ago
Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…

Simr

Technical Services Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Overview

This position entails providing comprehensive support to users of the Simr platform who are in production, while ensuring the successful deployment, onboarding, and ongoing technical support of our solutions within customer environments to deliver seamless functionality and optimal performance.

Responsibilities include giving support on ongoing deployment processes, applying technical skills in Linux systems, cloud infrastructure, and scripting to assist with environment configurations, managing user accounts to maintain security and access controls, troubleshooting cloud infrastructure and simulation applications (L1 & L2 support), HPC tools and network performance issues, and assisting with infrastructure storage tasks to uphold data integrity. The role also involves generating periodic reports on cloud platforms and license usage. Customer support is delivered via email and helpdesk tickets using the current helpdesk application.

Responsibilities

Deployment, Platform Configuration & Automation

Lead and assist in the maintenance of automated deployment processes for our solutions within Simr platform and customer environment deployments, utilizing infrastructure as code (IaC) and scripting technologies.
Manage cloud platforms by adjusting parameters, adding new instance types, and configuring infrastructure based on operational and customer needs.
Contribute to the continuous improvement of our solutions and deployment processes, identifying opportunities for automation and optimization.
Create internal scripts (Bash, Python, etc.) and tools to automate repetitive tasks and improve team efficiency.

Customer Support & Issue Management

Collaborate closely with customers and senior engineers to understand technical requirements, assist in tailoring deployments, and customize platform deployments to meet their specific needs.
Provide expert technical support via email, phone, and help desk tools; troubleshoot common and complex issues and manage the escalation process (L1 & L2) to internal teams and senior engineers when necessary.
Prioritize, triage, and track support tickets to ensure timely resolution within established SLA timeframe.

Monitoring, Troubleshooting & Reliability

Proactively monitor customer infrastructure, applications, systems, and network performance under established guidelines to identify, troubleshoot, and resolve complex issues, respond to service alerts, optimize reliability and efficiency, and escalate potential problems as needed.
Perform root cause analysis (RCA) to prevent recurring incidents and ensure operational continuity.

Security, Access Management & Compliance

Develop and enforce security best practices for customer deployments, ensuring full compliance with industry standards and regulatory requirements.
Manage user accounts throughout their lifecycle, including addition, removal, and permission modification, to maintain effective access controls.
Conduct regular security scans and remediation activities to identify vulnerabilities and uphold system integrity.

Data, Backup & License Server Operations

Manage infrastructure data and perform backup/restore operations for the Simr platform to ensure operational continuity and data integrity (excluding user-generated data).
Set up, maintain, and troubleshoot license servers for engineering software (e.g., COMSOL, ANSYS) to support customer workflows.

Documentation, Reporting & Knowledge Management

Develop and maintain comprehensive customer-facing and internal technical documentation, training materials, knowledge base resources, FAQs, best practice guides, and usage reports related to cloud platforms, containers, software utilization, issue resolution, and operational processes.
Continuously develop technical skills and knowledge in cloud computing, Linux systems, infrastructure automation, and scripting.

Technical Leadership & Continuous Learning

Serve as a technical mentor to junior team members, sharing knowledge and best practices.
Participate in complex, detailed projects within the department, with minimal oversight.
Stay abreast of emerging technologies and trends in cloud computing, infrastructure automation, and cybersecurity.

Skills & Qualifications

Must have:

Solid understanding of Linux operating systems, including basic network configuration and command-line proficiency.
Experience with GCP, AWS or Azure is needed.
Experience with scripting languages like Bash or Python for basic automation tasks.
Understanding of containerization technologies like Docker and Kubernetes.
Good troubleshooting and problem-solving skills in Linux and cloud environments.
Ability to interact with customers and internal teams.
Familiarity with customer service software (e.g. Salesforce, HubSpot, Zendesk, Freshdesk)
Ability to manage multiple support tickets simultaneously while meeting SLA deadlines.

Nice to have:

Experience with infrastructure as code (IaC) tools like Terraform or Ansible.
Exposure to configuration management tools like Puppet or Chef.
Knowledge of monitoring tools and performance analysis.
Familiarity with Git and version control best practices.
Familiarity with High Performance Computing (HPC) environments.
Familiarity with Engineering applications such as ANSYS, COMSOL, STAR-CCM, etc.

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