Jobs in the United States

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Added 3 mins ago
Sr. DevOps Engineer
Forta Solutions, LLC
Denver, CO
Forta Solutions is seeking a Senior DevOps Engineer to design, automate, secure, and maintain our AWS infrastructure and software delivery systems. This role will improve platform…
Added 3 mins ago
Infrastructure Engineer, Enterprise AI
Wonder Group, INC
Remote, United States
Wonder’s Enterprise Technology team is hiring an Infrastructure Engineer to establish and scale the hosting, deployment, and integration foundations that support builders of all technical…
Added 10 mins ago
O
Principal Core Infrastructure Engineer
Oracle
Nashville, TN · Seattle, WA · Santa Clara, CA
- $114,600 to $234,600 USD / year
…and ensures operational readiness. Implements robust security controls, executes remediation, maintains compliance documentation, and develops IaC and automation that enable safe patching,…
Added 13 mins ago
Automations Engineer
GPAC
Mountain Home, AR
This privately-owned company is rapidly growing and seeking an Automations Controls Engineer to design clear, complete and accurately working products and systems using CAD, rough or…
Added 13 mins ago
Technical Services Engineer
Simr
Remote, United States
…configurations, managing user accounts to maintain security and access controls, troubleshooting cloud infrastructure and simulation applications (L1 & L2 support), HPC tools and network…
Added 18 mins ago
Automations Engineer
GPAC
Arkadelphia, AR
This privately-owned company is rapidly growing and seeking an Automations Controls Engineer to design clear, complete and accurately working products and systems using CAD, rough or…
Added 28 mins ago
MD
Fire Protection Pipefitter
M.C. Dean, Inc
Waynesboro, PA
- $22.75 to $28.44 USD / hour
…systems, electronic security, telecommunications, life safety, automation and controls, audio visual, and IT systems. M.C. Dean is headquartered in Tysons, Virginia and employs more than…
Added 28 mins ago
MD
Fire Protection Pipefitter
M.C. Dean, Inc
Fredericksburg, VA
- $22.71 to $28.39 USD / hour
…systems, electronic security, telecommunications, life safety, automation and controls, audio visual, and IT systems. M.C. Dean is headquartered in Tysons, Virginia and employs more than…
Added 28 mins ago
Telecommunications Specialist 4 (Technical Specialist 4) - San Antonio, TX
M.C. Dean, Inc
San Antonio, TX
…electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient,…
Added 28 mins ago
Engineering Internship Program - 2026 - 2027 (E&C - Rock Hill, SC)
M.C. Dean, Inc
Rock Hill, SC
…systems, electronic security, telecommunications, life safety, automation and controls, audio visual, and IT systems. M.C. Dean is headquartered in Tysons, Virginia and employs more than…
Added 28 mins ago
Engineer 1 - New College Grad 2025 - 2026 (E&C - Rock Hill, SC)
M.C. Dean, Inc
Rock Hill, SC
…electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient,…
Added 28 mins ago
Offensive Security AI Engineer
Micron Technology
Boise
The Offensive Security AI Engineer will plan and implement adversary-informed security testing across Micron's technology environment. The role is intentionally broader than AI security:…
Added 29 mins ago
Principal Software Engineer - Simulation Data, Validation & Infrastructure
Irving, TX
…high-fidelity simulation, scalable GPU computing, intelligent automation, and rigorous validation. This Principal Engineer role is a hands-on technical leadership position responsible for…
Added 29 mins ago
Principal Software Engineer - Robotics & Physical AI Simulation
Irving, TX
…high-fidelity simulation, scalable GPU computing, intelligent automation, and rigorous…
Added 29 mins ago
Principal Software Engineer - Digital Twin and Simulation Platform
Irving, TX
…high-fidelity simulation, scalable GPU computing, intelligent automation, and rigorous…
Added 29 mins ago
Principal Software Engineer - Agentic AI & Simulation Automation
Irving, TX
…high-fidelity simulation, scalable GPU computing, intelligent automation, and rigorous…
Added 35 mins ago
WP
Controls Engineer (Part-Time)
West Pharmaceutical Services
Jersey Shore, PA
- Part-time
Evaluate and maintain proper machine safeties to ensure employees are protected when operating any piece of automation.
Added 35 mins ago
Field Service Engineer
Rivers Agile
Callery, PA
…Rivers Agile is looking for a skilled and driven Field Service Engineer to join our team, supporting a project with one of our clients. In this role, you will be responsible for installing,…
Added 36 mins ago
Senior Engineer, IAM Platform Engineering
AmerisourceBergen
Conshohocken, PA
…Access Management (IAM) platforms with a strong emphasis on automation, orchestration, and AI-enabled identity services. Develops scalable identity architectures that improve security,…
Added 36 mins ago
Lead Engineer, IAM Platform Engineering
AmerisourceBergen
Conshohocken, PA
…Job Details Job Description Summary Leads the architecture, automation strategy, and modernization of enterprise Identity and Access Management (IAM) platforms to deliver secure, scalable,…
Added 40 mins ago
Electrical Engineer 4
Lam Research
Fremont
Expertise in application of power and controls technologies for systems automation.
Added 51 mins ago
Automations Engineer
GPAC
Magnolia, AR
This privately-owned company is rapidly growing and seeking an Automations Controls Engineer to design clear, complete and accurately working products and systems using CAD, rough or…
Added 53 mins ago
SD
Systems Engineer - Mechatronics, Electrical
Sigma Design
Redmond, WA
- $95,000 to $137,000 USD / year
The Systems Engineer – Mechatronics / Electrical is responsible for troubleshooting, root cause analysis, and sustaining support of mechatronic and electrical systems within advanced…
Added 53 mins ago
SD
Systems Engineer - Embedded Firmware
Sigma Design
Redmond, WA
- $95,000 to $137,000 USD / year
The Systems Engineer – Embedded Firmware is responsible for troubleshooting, root cause analysis, and sustaining support of embedded firmware systems within advanced robotic platforms. This…
Added 57 mins ago
A
Test Engineer
Actalent
Poway, CA
- $50 USD / hour
Job Title: Test EngineerJob DescriptionWe are seeking an experienced Test Engineer to join a growing engineering team focused on power electronics products. In this role, you will design,…

Simr

Technical Services Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Overview

This position entails providing comprehensive support to users of the Simr platform who are in production, while ensuring the successful deployment, onboarding, and ongoing technical support of our solutions within customer environments to deliver seamless functionality and optimal performance.

Responsibilities include giving support on ongoing deployment processes, applying technical skills in Linux systems, cloud infrastructure, and scripting to assist with environment configurations, managing user accounts to maintain security and access controls, troubleshooting cloud infrastructure and simulation applications (L1 & L2 support), HPC tools and network performance issues, and assisting with infrastructure storage tasks to uphold data integrity. The role also involves generating periodic reports on cloud platforms and license usage. Customer support is delivered via email and helpdesk tickets using the current helpdesk application.

Responsibilities

Deployment, Platform Configuration & Automation

Lead and assist in the maintenance of automated deployment processes for our solutions within Simr platform and customer environment deployments, utilizing infrastructure as code (IaC) and scripting technologies.
Manage cloud platforms by adjusting parameters, adding new instance types, and configuring infrastructure based on operational and customer needs.
Contribute to the continuous improvement of our solutions and deployment processes, identifying opportunities for automation and optimization.
Create internal scripts (Bash, Python, etc.) and tools to automate repetitive tasks and improve team efficiency.

Customer Support & Issue Management

Collaborate closely with customers and senior engineers to understand technical requirements, assist in tailoring deployments, and customize platform deployments to meet their specific needs.
Provide expert technical support via email, phone, and help desk tools; troubleshoot common and complex issues and manage the escalation process (L1 & L2) to internal teams and senior engineers when necessary.
Prioritize, triage, and track support tickets to ensure timely resolution within established SLA timeframe.

Monitoring, Troubleshooting & Reliability

Proactively monitor customer infrastructure, applications, systems, and network performance under established guidelines to identify, troubleshoot, and resolve complex issues, respond to service alerts, optimize reliability and efficiency, and escalate potential problems as needed.
Perform root cause analysis (RCA) to prevent recurring incidents and ensure operational continuity.

Security, Access Management & Compliance

Develop and enforce security best practices for customer deployments, ensuring full compliance with industry standards and regulatory requirements.
Manage user accounts throughout their lifecycle, including addition, removal, and permission modification, to maintain effective access controls.
Conduct regular security scans and remediation activities to identify vulnerabilities and uphold system integrity.

Data, Backup & License Server Operations

Manage infrastructure data and perform backup/restore operations for the Simr platform to ensure operational continuity and data integrity (excluding user-generated data).
Set up, maintain, and troubleshoot license servers for engineering software (e.g., COMSOL, ANSYS) to support customer workflows.

Documentation, Reporting & Knowledge Management

Develop and maintain comprehensive customer-facing and internal technical documentation, training materials, knowledge base resources, FAQs, best practice guides, and usage reports related to cloud platforms, containers, software utilization, issue resolution, and operational processes.
Continuously develop technical skills and knowledge in cloud computing, Linux systems, infrastructure automation, and scripting.

Technical Leadership & Continuous Learning

Serve as a technical mentor to junior team members, sharing knowledge and best practices.
Participate in complex, detailed projects within the department, with minimal oversight.
Stay abreast of emerging technologies and trends in cloud computing, infrastructure automation, and cybersecurity.

Skills & Qualifications

Must have:

Solid understanding of Linux operating systems, including basic network configuration and command-line proficiency.
Experience with GCP, AWS or Azure is needed.
Experience with scripting languages like Bash or Python for basic automation tasks.
Understanding of containerization technologies like Docker and Kubernetes.
Good troubleshooting and problem-solving skills in Linux and cloud environments.
Ability to interact with customers and internal teams.
Familiarity with customer service software (e.g. Salesforce, HubSpot, Zendesk, Freshdesk)
Ability to manage multiple support tickets simultaneously while meeting SLA deadlines.

Nice to have:

Experience with infrastructure as code (IaC) tools like Terraform or Ansible.
Exposure to configuration management tools like Puppet or Chef.
Knowledge of monitoring tools and performance analysis.
Familiarity with Git and version control best practices.
Familiarity with High Performance Computing (HPC) environments.
Familiarity with Engineering applications such as ANSYS, COMSOL, STAR-CCM, etc.

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