Remote jobs in the United States

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Added 25 mins ago
Infrastructure Engineer, Enterprise AI
Wonder Group, INC
Remote, United States
Wonder’s Enterprise Technology team is hiring an Infrastructure Engineer to establish and scale the hosting, deployment, and integration foundations that support builders of all technical…
Added 35 mins ago
Technical Services Engineer
Simr
Remote, United States
Responsibilities include giving support on ongoing deployment processes, applying technical skills in Linux systems, cloud infrastructure, and scripting to assist with environment…
Added 1 hour ago
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Senior Software Engineer (Platform Engineering)-Remote, USA
Tempus AI, Inc.
Remote, United States
- $130,000 to $150,000 USD / year
The Senior Software Engineer is a hands-on technical leader responsible for architecting and delivering the Java-based services at the core of Ambry's platform modernization. This role…
Added 1 hour ago
Engineer in Training I
Enbridge Employee Services Inc
Remote, United States
Ready to launch your engineering career and help shape the future of critical energy infrastructure?!
Added 1 hour ago
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Senior Mechanical Commissioning Engineer/Specialist
CCCx - CEQEL Critical Commissioning
Remote, United States
- $120,000 to $160,000 USD / year
The Senior Mechanical Commissioning Engineer/Specialist provides technical and project leadership to plan, schedule, and execute full life cycle commissioning of critical facilities. This…
Added 1 hour ago
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Senior Electrical Commissioning Engineer/Specialist
CCCx - CEQEL Critical Commissioning
Remote, United States
- $120,000 to $160,000 USD / year
The Senior Electrical Commissioning Engineer/Specialist provides technical and project leadership to plan, schedule, and execute full life cycle commissioning of critical facilities. This…
Added 2 hours ago
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Technical Enablement Engineer
LiveKit
Remote, United States
- $181,000 to $245,000 USD / year
LiveKit is the default infrastructure layer for real-time AI - the platform that gives AI the ability to see, hear, and speak. From powering voice for millions of ChatGPT users to enabling…
Added 2 hours ago
Associate Product Manager
Tint
Remote, United States
…equipping brands we partner with a sophisticated mix of technology infrastructure, services, and deep industry expertise. Embedded insurance can transform insurance from a product bought…
Added 2 hours ago
PA
Super SWE
P-1 AI
Remote, United States
- $200,000 to $275,000 USD / year
- build excellent backend systems and understand what performant, well-structured frontend code looks like;
Added 2 hours ago
PA
Super SWE - AI Factory
P-1 AI
Remote, United States
- $200,000 to $275,000 USD / year
…boundaries of AI-assisted software engineering and building the systems, infrastructure, and workflows that enable AI agents to take on increasingly complex engineering tasks. You'll also…
Added 2 hours ago
Senior Security Firmware Engineer, Data Center Systems
NVIDIA USA
Remote, United States
…for the world's most ambitious AI, robotics, and autonomous systems workloads. Today, we are the AI computing company. NVIDIA Data Center Systems, including DGX, HGX, and MGX platforms,…
Added 2 hours ago
Senior System Software Engineer - Factory Bringup
NVIDIA USA
Remote, United States
NVIDIA HGX, MGX and DGX systems deliver the world's leading solutions for enterprise AI infrastructure at scale. With their end-to-end performance and flexibility, these systems enable…
Added 2 hours ago
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Senior Machine Learning Engineer, Agentic Evals and Self-Improvement (Nova)
Iterable
Remote, United States
- $150,000 to $250,000 USD / year
As a Senior Machine Learning Engineer on Nova, you'll lead evaluation and automatic optimization for Nova's models and agents. That means measuring how they perform, finding where they…
Added 2 hours ago
I
Senior Machine Learning Engineer, Nova Intelligence
Iterable
Remote, United States
- $150,000 to $250,000 USD / year
As a Senior Machine Learning Engineer at Iterable, you will design and build the end-to-end machine learning systems that power intelligence across our product. As a high-tech marketing…
Added 3 hours ago
Principal Product Security Engineer
Cribl
Remote, United States
Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of…
Added 3 hours ago
Marketing Engineer (AI Agents)
Cresta
Remote, United States
As Cresta’s first Marketing Engineer (AI Agents), you'll own the systems behind how Cresta shows up on the internet. In this role, you will own the technical decisions behind cresta.com and…
Added 3 hours ago
AI Growth Engineer
Cresta
Remote, United States
As Cresta’s first AI Growth Engineer, you'll own the systems behind how Cresta shows up on the internet. In this role, you will own the technical decisions behind cresta.com and help shape…
Added 3 hours ago
Software Engineer - GTM Engineering
Engine
Remote, United States
…with leading travel and AI companies that build on Engine's infrastructure. One system powers business travel, group travel, human agents, and AI…
Added 3 hours ago
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Senior QA/SDET
Vouched
Remote, United States
- $180,000 to $210,000 USD / year
…integrations, and no-code solution to onboard customers to their…
Added 3 hours ago
Senior Data Engineer
CVS Shared Services Resources LLC
Remote, United States
The Senior Data Engineer will design, build, and support data engineering solutions on Google Cloud Platform, with a focus on scalable data pipelines, database integration, and ETL…
Added 3 hours ago
Staff Software Architect
CVS Shared Services Resources LLC
Remote, United States
…enterprise-wide influence. You will define the long-term software and systems architecture vision for the Clinical Insights Engine platform, drive cross-functional alignment on engineering…
Added 3 hours ago
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Senior Security Engineer, Infrastructure Security
ClickUp
Remote, United States
- $160,000 to $210,000 USD / year
Infrastructure Security at ClickUp secures the cloud, compute, network and access layers underneath ClickUp: a multi-account AWS organization, a large Kubernetes fleet, infrastructure…
Added 3 hours ago
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Senior AI Developer
ClickUp
Remote, United States
- $200,000 to $250,000 USD / year
We're looking for a highly skilled and experienced Senior AI Engineer to join our ClickUp Engineering team, with a focus on AI evaluations. You'll own how we measure and improve the quality…
Added 4 hours ago
Enterprise Data Center Instructional Designer
Prime Data Centers
Remote, United States
Familiarity with data center infrastructure: UPS and battery systems, generators, switchgear, CRAC/CRAH units, chillers, BMS/DCIM platforms, and fire suppression.
Added 4 hours ago
Enterprise Sales Engineer - Public Sector - West
Samsara
Remote, United States
…customer success, or customer/product support capacity (Sales Engineer, Systems Engineer, Solutions Engineer,…

Simr

Technical Services Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Overview

This position entails providing comprehensive support to users of the Simr platform who are in production, while ensuring the successful deployment, onboarding, and ongoing technical support of our solutions within customer environments to deliver seamless functionality and optimal performance.

Responsibilities include giving support on ongoing deployment processes, applying technical skills in Linux systems, cloud infrastructure, and scripting to assist with environment configurations, managing user accounts to maintain security and access controls, troubleshooting cloud infrastructure and simulation applications (L1 & L2 support), HPC tools and network performance issues, and assisting with infrastructure storage tasks to uphold data integrity. The role also involves generating periodic reports on cloud platforms and license usage. Customer support is delivered via email and helpdesk tickets using the current helpdesk application.

Responsibilities

Deployment, Platform Configuration & Automation

Lead and assist in the maintenance of automated deployment processes for our solutions within Simr platform and customer environment deployments, utilizing infrastructure as code (IaC) and scripting technologies.
Manage cloud platforms by adjusting parameters, adding new instance types, and configuring infrastructure based on operational and customer needs.
Contribute to the continuous improvement of our solutions and deployment processes, identifying opportunities for automation and optimization.
Create internal scripts (Bash, Python, etc.) and tools to automate repetitive tasks and improve team efficiency.

Customer Support & Issue Management

Collaborate closely with customers and senior engineers to understand technical requirements, assist in tailoring deployments, and customize platform deployments to meet their specific needs.
Provide expert technical support via email, phone, and help desk tools; troubleshoot common and complex issues and manage the escalation process (L1 & L2) to internal teams and senior engineers when necessary.
Prioritize, triage, and track support tickets to ensure timely resolution within established SLA timeframe.

Monitoring, Troubleshooting & Reliability

Proactively monitor customer infrastructure, applications, systems, and network performance under established guidelines to identify, troubleshoot, and resolve complex issues, respond to service alerts, optimize reliability and efficiency, and escalate potential problems as needed.
Perform root cause analysis (RCA) to prevent recurring incidents and ensure operational continuity.

Security, Access Management & Compliance

Develop and enforce security best practices for customer deployments, ensuring full compliance with industry standards and regulatory requirements.
Manage user accounts throughout their lifecycle, including addition, removal, and permission modification, to maintain effective access controls.
Conduct regular security scans and remediation activities to identify vulnerabilities and uphold system integrity.

Data, Backup & License Server Operations

Manage infrastructure data and perform backup/restore operations for the Simr platform to ensure operational continuity and data integrity (excluding user-generated data).
Set up, maintain, and troubleshoot license servers for engineering software (e.g., COMSOL, ANSYS) to support customer workflows.

Documentation, Reporting & Knowledge Management

Develop and maintain comprehensive customer-facing and internal technical documentation, training materials, knowledge base resources, FAQs, best practice guides, and usage reports related to cloud platforms, containers, software utilization, issue resolution, and operational processes.
Continuously develop technical skills and knowledge in cloud computing, Linux systems, infrastructure automation, and scripting.

Technical Leadership & Continuous Learning

Serve as a technical mentor to junior team members, sharing knowledge and best practices.
Participate in complex, detailed projects within the department, with minimal oversight.
Stay abreast of emerging technologies and trends in cloud computing, infrastructure automation, and cybersecurity.

Skills & Qualifications

Must have:

Solid understanding of Linux operating systems, including basic network configuration and command-line proficiency.
Experience with GCP, AWS or Azure is needed.
Experience with scripting languages like Bash or Python for basic automation tasks.
Understanding of containerization technologies like Docker and Kubernetes.
Good troubleshooting and problem-solving skills in Linux and cloud environments.
Ability to interact with customers and internal teams.
Familiarity with customer service software (e.g. Salesforce, HubSpot, Zendesk, Freshdesk)
Ability to manage multiple support tickets simultaneously while meeting SLA deadlines.

Nice to have:

Experience with infrastructure as code (IaC) tools like Terraform or Ansible.
Exposure to configuration management tools like Puppet or Chef.
Knowledge of monitoring tools and performance analysis.
Familiarity with Git and version control best practices.
Familiarity with High Performance Computing (HPC) environments.
Familiarity with Engineering applications such as ANSYS, COMSOL, STAR-CCM, etc.

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