Single Adult Program Manager

Summary

The Single Adult Programs Manager develops and implements strategies for resident stability and community building at the Opportunity Housing Program (OHP), a partnership between Simpson Housing, Aeon, and Avivo. OHP is a set of Aeon buildings that provides 130 formerly homeless adults with a safe and permanent home and support services to help residents regain and maintain stability in their lives, homes, and the community.

This position provides leadership and supervision to a team dedicated to providing case management and supportive services to residents of the OHP and will manage the daily affairs and overall program operation of the OHP partnership serving low-income individuals.

Hours for this position are Mondays to Fridays, 9:00 am to 5:00 pm. Flexible. Salaried.

Responsibilities

Provide effective leadership of Opportunity Housing Partnership programs:

• Provide stability and clear vision to residents and staff of OHP
• Work in partnership with Aeon Property Management.
• Assure open communication among staff on all participant issues.
• Maintain resident capacity in programs
• Ensure participants receive consistent, high-quality connections related to their goals by regularly reviewing case notes and following up with staff in a timely manner.
• Participate in meetings of regulatory personnel as they survey facilities and participants records for program compliance.
• Conduct regular program evaluation and planning.
• Assure safety and security of participants and staff, and manage emergency situations
• Develop procedures and program guidelines in consultation with Director of Single Adult Programs

Develop, supervise and train staff:

• Know SHS’ personnel practices and effectively implement policies with all direct reports.
• Hire and train staff in consultation with the Director of Single Adults and the Director of Equity and Human Resources.
• Provide staff training, team building and development of individual staff goals.
• Monitor staff performance including performance reviews and assessments.
• Effectively delegate assignments and projects to staff.
• Provide guidance and supervision to direct reports.
• Function as member of a supervisory team responsible for policy and procedure implementation and design, budget monitoring, employee/human resources functions and handling difficult participant issues.

Develop thorough and accurate budgets and reports, maintain complete and consistent records:

• Ensure accuracy, completeness, and confidentiality of participant records.
• Manage program budget (including corrective action plans when needed)
• Maintain accurate records, including employee time sheets, travel expenses and billing information.
• Manage Housing Support revenue and expenses of participants.
• Work closely with the Operations Support Team on Housing Support administration.

Provide positive representation of SHS through public relations and networking:

• Interpret the program to constituents regarding SHS and its programs.
• Develop and maintain positive working relationships with all partners.
• Assist with fund development as directed.
• Participate in staff meetings and professional meetings.

Commitment to racial equity and social justice:

• Work within and across agency departments to build culture of equity and antiracism.
• Evolve knowledge and strategy of equity and antiracism on an individual and team level.
• Participate in meetings, training, and workshops hosted by SHS about diversity, equity, inclusion, antiracism, and other related topics.

Demonstrate essential knowledge, abilities, and skills:

• Ability to build, lead, and evaluate effective program teams.
• Ability to be decisive and effective under pressure and maintain composure in crisis situations.
• Ability to work very well independently, with excellent skills in teamwork and collaboration.
• Knowledge of Harm Reduction/Housing First Model, trauma-informed care.
• Ability to communicate effectively, positively, and professionally with participants, providers, family members and others.
• Ability to maintain confidentiality and represent agency decisions constructively.
• Have organizational skills and be able to prioritize tasks to accomplish the day-to-day activities.
• Possess computer skills, with experience in Microsoft Word, Excel, and Outlook. Demonstrate ability to learn additional computer skills/program as necessary
• Adhere to a standard framework of boundaries in all interactions with guests, volunteers, staff and public.
• Perform other tasks, responsibilities, and special projects as assigned or directed.

Job Requirements:

• Bachelor’s Degree in the field of Social Work, Human Services or Community Development is required or four years related experience working with: individuals experiencing mental health issues; chemical health issues; ethnically diverse populations; people experiencing or significantly impacted by poverty, people experiencing homelessness.
• At least 2 years’ experience in a management and/or supervisory role.
• Must be skilled in the following: relationship building, excellent interpersonal, written, and verbal communication and navigation of the Twin Cities’ social service system.
• Must be able to produce letters and reports of professional quality.
• Driver’s license and vehicle are required.

Desired:

• Experience with Housing Support Program