Summary
The Single Adult Programs Manager develops and implements strategies for resident stability and community building at the Opportunity Housing Program (OHP), a partnership between Simpson Housing, Aeon, and Avivo. OHP is a set of Aeon buildings that provides 130 formerly homeless adults with a safe and permanent home and support services to help residents regain and maintain stability in their lives, homes, and the community.
This position provides leadership and supervision to a team dedicated to providing case management and supportive services to residents of the OHP and will manage the daily affairs and overall program operation of the OHP partnership serving low-income individuals.
Hours for this position are Mondays to Fridays, 9:00 am to 5:00 pm. Flexible. Salaried.
Responsibilities
Provide effective leadership of Opportunity Housing Partnership programs:
- Provide stability and clear vision to residents and staff of OHP
- Work in partnership with Aeon Property Management.
- Assure open communication among staff on all participant issues.
- Maintain resident capacity in programs
- Ensure participants receive consistent, high-quality connections related to their goals by regularly reviewing case notes and following up with staff in a timely manner.
- Participate in meetings of regulatory personnel as they survey facilities and participants records for program compliance.
- Conduct regular program evaluation and planning.
- Assure safety and security of participants and staff, and manage emergency situations
- Develop procedures and program guidelines in consultation with Director of Single Adult Programs
Develop, supervise and train staff:
- Know SHS’ personnel practices and effectively implement policies with all direct reports.
- Hire and train staff in consultation with the Director of Single Adults and the Director of Equity and Human Resources.
- Provide staff training, team building and development of individual staff goals.
- Monitor staff performance including performance reviews and assessments.
- Effectively delegate assignments and projects to staff.
- Provide guidance and supervision to direct reports.
- Function as member of a supervisory team responsible for policy and procedure implementation and design, budget monitoring, employee/human resources functions and handling difficult participant issues.
Develop thorough and accurate budgets and reports, maintain complete and consistent records:
- Ensure accuracy, completeness, and confidentiality of participant records.
- Manage program budget (including corrective action plans when needed)
- Maintain accurate records, including employee time sheets, travel expenses and billing information.
- Manage Housing Support revenue and expenses of participants.
- Work closely with the Operations Support Team on Housing Support administration.
Provide positive representation of SHS through public relations and networking:
- Interpret the program to constituents regarding SHS and its programs.
- Develop and maintain positive working relationships with all partners.
- Assist with fund development as directed.
- Participate in staff meetings and professional meetings.
Commitment to racial equity and social justice:
- Work within and across agency departments to build culture of equity and antiracism.
- Evolve knowledge and strategy of equity and antiracism on an individual and team level.
- Participate in meetings, training, and workshops hosted by SHS about diversity, equity, inclusion, antiracism, and other related topics.
Demonstrate essential knowledge, abilities, and skills:
- Ability to build, lead, and evaluate effective program teams.
- Ability to be decisive and effective under pressure and maintain composure in crisis situations.
- Ability to work very well independently, with excellent skills in teamwork and collaboration.
- Knowledge of Harm Reduction/Housing First Model, trauma-informed care.
- Ability to communicate effectively, positively, and professionally with participants, providers, family members and others.
- Ability to maintain confidentiality and represent agency decisions constructively.
- Have organizational skills and be able to prioritize tasks to accomplish the day-to-day activities.
- Possess computer skills, with experience in Microsoft Word, Excel, and Outlook. Demonstrate ability to learn additional computer skills/program as necessary
- Adhere to a standard framework of boundaries in all interactions with guests, volunteers, staff and public.
- Perform other tasks, responsibilities, and special projects as assigned or directed.
Job Requirements:
- Bachelor’s Degree in the field of Social Work, Human Services or Community Development is required or four years related experience working with: individuals experiencing mental health issues; chemical health issues; ethnically diverse populations; people experiencing or significantly impacted by poverty, people experiencing homelessness.
- At least 2 years’ experience in a management and/or supervisory role.
- Must be skilled in the following: relationship building, excellent interpersonal, written, and verbal communication and navigation of the Twin Cities’ social service system.
- Must be able to produce letters and reports of professional quality.
- Driver’s license and vehicle are required.
Desired:
- Experience with Housing Support Program
