Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Senior Commissioning Manager
The GOR Group
North Carolina · North Carolina, NC
The Senior Commissioning Manager will lead the commissioning process and project closeout efforts for mechanical, electrical, plumbing, fire/life safety, and fire sprinkler systems on…
Added 1 min ago
MEP Project Manager
The GOR Group
North Carolina · North Carolina, NC
MEP Project Manager | Data Center Construction
Added 1 min ago
MH
IT Enterprise Business Applications Manager
Minnesota Historical Society
St Paul, MN
- $86,840 to $108,528 USD / year
JOB TITLE: IT Enterprise Business Applications Manager
Added 1 min ago
Project General Manager, Strategic Shuttle Programs
CharterUP
San Antonio, TX
CharterUP is seeking a Project General Manager to lead complex, large-scale shuttle programs, such as workforce transportation for data centers and major construction projects. As the…
Added 1 min ago
Project General Manager, Strategic Shuttle Programs
CharterUP
El Paso, TX
CharterUP is seeking a Project General Manager to lead complex, large-scale shuttle programs, such as workforce transportation for data centers and major construction projects. As the…
Added 1 min ago
MI
EHS Project Coordinator
Moog Inc
Buffalo, NY
- $65,000 to $80,000 USD / year
Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the…
Added 1 min ago
MI
Network Operations Engineer
Moog Inc
Buffalo, NY
- $85,000 to $115,000 USD / year
Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the…
Added 1 min ago
Early Careers Program Management Senior Analyst
Citi
TAMPA, FL · Tampa, FL · Tampa
The Program Manager is responsible for the full end-to-end management of Analyst and Associate experiences including overseeing the following processes for Banking:
Added 1 min ago
Regional Manager - MSE Products - Mission Viejo, CA
Geoquest USA, Inc.
Mission Viejo, CA
The Regional Manager reports to the Division Manager and is responsible for selling and marketing Geoquest USA products to Owners, Engineers and Contractors, within a specific geographic…
Added 4 mins ago
MC
Technical Product Manager – Enterprise Software
Motive Companies
Los Angeles, CA
- $160,000 to $195,000 USD / year
Motive Workforce is seeking a Technical Product Manager – Enterprise Software for a growing technology company developing sophisticated software for complex, mission-critical systems.
Added 4 mins ago
Project Manager II - Collocation
Puget Sound Energy, Inc
Bothell, WA
Facilitates communication between service providers and internal customers, which may include technical support at the direction of a senior project manager.
Added 4 mins ago
Project Manager I - Collocation
Puget Sound Energy, Inc
Bothell, WA
Facilitates communication between service providers and internal customers, which may include technical support at the direction of a project manager.
Added 5 mins ago
Assistant Director, Pre-College and Non-Degree, Slate
George Washington University
DC
…student journeys, and crafting compelling content with the Program Manager, Enrollment, while collaborating with the Senior Slate Administrator on the underlying technical implementation…
Added 5 mins ago
Job Captain
Actalent
Las Vegas, NV
…detail-oriented professional who enjoys balancing design leadership, technical documentation, and project coordination while mentoring junior…
Added 5 mins ago
A
Project Manager
Actalent
Woodridge, IL
- $45 to $55 USD / hour
Job Title: Project ManagerJob DescriptionWe are seeking a skilled Project Manager to join a dynamic team involved in sustaining engineering and product development. Our team focuses on the…
Added 6 mins ago
Project Portfolio Manager - Transition and Disposition
LLNL
Livermore, CA
Site Infrastructure Management is seeking a Project Portfolio Manager to lead and manage a ~$100M portfolio of complex decontamination, decommissioning, demolition, and disposition projects…
Added 6 mins ago
Project Portfolio Manager (Nuclear)
LLNL
Livermore, CA
The Site Infrastructure Management (SIM) is seeking a Project Portfolio Manager to lead and manage a ~$100M portfolio of complex nuclear infrastructure and capital projects. As the main…
Added 7 mins ago
SAP NS2 Senior Cloud Security Engineer-TS/SCI + poly Onsite - Chantilly, VA
SAP
Herndon, VA
All internals must have manager’s approval to transfer.
Added 7 mins ago
Senior Cyber Security Administrator
ASRC Federal
Huntsville, AL
…systems engineering, software engineering, system integration and project management services for real-time, mission-critical defense systems. AFSS is seeking a Security Administrator to…
Added 10 mins ago
A
Transit Market Sector Leader
AECOM
Greenville, SC
- $180,000 to $248,000 USD / year
Serve as Executive Sponsor, Principal-in-Charge, Program Director, or Senior Project Manager for major projects including:
Added 10 mins ago
A
Transit Market Sector Leader
AECOM
Charlotte, NC
- $180,000 to $248,000 USD / year
Serve as Executive Sponsor, Principal-in-Charge, Program Director, or Senior Project Manager for major projects including:
Added 10 mins ago
A
Transit Market Sector Leader
AECOM
Columbia, SC
- $180,000 to $248,000 USD / year
Serve as Executive Sponsor, Principal-in-Charge, Program Director, or Senior Project Manager for major projects including:
Added 10 mins ago
A
Transit Market Sector Leader
AECOM
Birmingham, AL
- $180,000 to $248,000 USD / year
Serve as Executive Sponsor, Principal-in-Charge, Program Director, or Senior Project Manager for major projects including:
Added 10 mins ago
A
Senior Transportation Project Manager
AECOM
Nashville, TN
- $140,000 to $190,000 USD / year
…world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our…
Added 10 mins ago
A
Transit Market Sector Leader
AECOM
Nashville, TN
- $180,000 to $248,000 USD / year
Serve as Executive Sponsor, Principal-in-Charge, Program Director, or Senior Project Manager for major projects including:

SimpliGov LLC

Customer Operations & Automation Manager

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

About SimpliGov

SimpliGov is the government operations platform where state and local agencies design, run, and improve how their programs operate. We help agency teams move applications, approvals, signatures, and payments across systems and departments, without waiting on IT backlogs, long transformation projects, or outside consultants.

Our work puts the people who know the programs best in control of how the work gets done. We value simplicity, ownership, and results, and we're committed to helping government teams deliver reliable, better-run programs for the constituents who depend on them.

Position Overview

The Customer Operations & Automation Manager builds the AI-first operating system behind SimpliGov's customer team, redesigning how Customer Success works internally so government customers get faster, more consistent, and more proactive service. This role is Customer Success's owner of customer data and process, the primary liaison to Revenue Operations for Salesforce, and the owner of Professional Services capacity planning, forecasting, and reporting. It reports to the Director of Professional Services, has no direct reports initially, and partners closely with Customer Success, Revenue Operations, Finance, Support, Product, and Security and Compliance.

Key Responsibilities

Find, prioritize, and ship AI and automation use cases across the customer lifecycle, such as renewal and QBR prep, account health summaries, call and meeting notes, ticket triage, and risk alerts
Build and maintain automated workflows in Salesforce Flows, CS tools, and approved AI platforms, and measure each one's impact (hours saved, response time, adoption), retiring what does not deliver
Set standards for responsible AI use with customer data, partnering with Security and Compliance so workflows meet public-sector data requirements
Train and enable CSMs on new tools and prompts, and maintain a shared library of approved AI workflows
Map and improve the customer journey end to end, from sales-to-onboarding handoff through implementation, adoption, renewal, and expansion, and own the account health score model, including inputs, weighting, thresholds, and the actions each score triggers
Design and document CS playbooks, SLAs, and escalation paths, drive adoption across the team, and plan capacity and book-of-business coverage models as the customer base grows
Run the voice-of-customer loop (surveys, NPS/CSAT, feedback themes) and route insights to Product and leadership
Serve as Customer Success's primary partner to Revenue Operations: own CS data quality in Salesforce, agree shared metric definitions with RevOps and Finance (GRR, NRR, churn, expansion), and keep integrations across shared tools working
Build and maintain CS dashboards and the renewal forecast view, and prepare CS data for leadership and board reporting
Own Professional Services data, capacity plans, and demand and revenue forecasts, and produce regular PS reporting (utilization, project health, on-time and on-budget delivery, margin, backlog, time to go-live), flagging capacity gaps and delivery risks early and identifying recommendations

KPIs this role influences: hours saved per CSM per week, CSM adoption of automated workflows, Salesforce CS data completeness, Time to Productivity (SimpliGov team members), Time to Value (SimpliGov customers), renewal forecast accuracy, GRR/NRR, and CSAT/NPS. Specific targets are set once baselines are measured.

Qualifications

Required

5+ years in Customer Operations, Revenue Operations, Support Operations, or a similar B2B SaaS role
Strong Salesforce skills: reports and dashboards, the data model, and building or specifying Flows
Hands-on experience with LLM tools and AI platforms (e.g., Salesforce Agentforce, Claude, ChatGPT Enterprise) and automation tools (e.g., Zapier, Workato)
Proficiency with a Professional Services Automation platform such as NetSuite OpenAir or Big Time
Proficiency with customer support systems (e.g., Salesforce Service Cloud, Zendesk) and experience with a Customer Success Platform (e.g., Gainsight, ChurnZero, Vitally)
Track record of shipping automations or AI workflows that the team actually adopted, with measurable results
Process design experience: mapping workflows, writing playbooks, and leading change across a team
Working knowledge of SaaS retention metrics (GRR, NRR, churn, health scoring, renewal forecasting)
Clear communicator who can turn business needs into technical requirements, and back again

Preferred

GovTech or public-sector SaaS experience, including contract-driven renewals and procurement cycles
Salesforce Administrator certification
Familiarity with data security expectations for government customers (e.g., SOC 2, StateRAMP/FedRAMP)

What We Offer

Competitive compensation
Comprehensive health, dental, and vision benefits
401(k) with company match
Generous paid time off and flexible work arrangements
Opportunity to drive digital transformation in government

Equal Employment Opportunity

SimpliGov is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

E-Verify

SimpliGov participates in the federal government's E-Verify program, which confirms employment authorization through an electronic database maintained by the SSA and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates.

Apply About employer

Report this job