Jobs in the United States

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Added 17 mins ago
VH
Licensed Vocational Nurse- Oncology (Intermittent)
Veterans Health Administration
Loma Linda, CA
- $58,741 to $93,292 USD / year
…within this functional statement under guidance of the Nurse Manager or designee. Assigned tasks require basic technical competence and…
Added 18 mins ago
MN
Senior Construction Manager - New York
Micron New York Semiconductor Manufacturing LLC
Clay, NY
- $148,000 to $258,000 USD / year
Our Construction & Engineering team drives the delivery of world‑class facilities that power Micron’s manufacturing and innovation. We work across fields to build safe, efficient, and…
Added 19 mins ago
UA
SUPERVISORY INTEGRATED PREVENTION CHIEF
U.S. Air Force Academy
Air Force Academy, CO
- $109,246 to $142,022 USD / year
Serves as focal point for resource allocation and control; maintains effective liaison with DAF program monitors and installation or organization Resource Manager to ensure accurate and…
Added 19 mins ago
NS
SUPERVISORY DISTINGUISHED ENGINEER
Naval Sea Systems Command
Port Hueneme, CA
- $198,349 to $209,600 USD / year
You will provide executive leadership and senior technical and strategic advice to command, NAVSEA, Navy, and Department of War leaders on research priorities, technology investment, fleet…
Added 19 mins ago
VH
CLINICAL PHARMACIST
Veterans Health Administration
Hines, IL
- $142,007 to $184,613 USD / year
Supervises technical staff to maintain efficient and effective operations per departmental needs.
Added 19 mins ago
VH
CLINICAL PHARMACIST
Veterans Health Administration
Hines, IL
- $142,007 to $184,613 USD / year
Supervises technical staff to maintain efficient and effective operations per departmental needs.
Added 19 mins ago
VH
Healthcare Engineer - Network
Veterans Health Administration
Lexington, KY
- $105,366 to $136,979 USD / year
The incumbent serves as the authoritative technical expert responsible for the architecture, engineering, cybersecurity, and sustained operation of special purpose networked systems that…
Added 21 mins ago
VH
Supervisory Dietitian (Chief, Nutrition and Food Services)
Veterans Health Administration
Memphis, TN
- $125,776 to $163,514 USD / year
…spend 25% or more of their time providing administrative and technical supervision over administrative staff who support NFS operations and both a GS-13 Supervisory Dietitian (Food…
Added 21 mins ago
VH
Healthcare Engineer (Plumbing Engineer)
Veterans Health Administration
Northport, NY
- $130,369 to $169,484 USD / year
Assisting in the provision of a continuing education program for clinical staff and maintenance personnel addressing the principles and application of building and utility systems in the…
Added 21 mins ago
VH
Licensed Practical Nurse - Primary Care
Veterans Health Administration
Clarksville, TN
- $65,202 to $84,765 USD / year
The LPN, Primary Care GS-7 is under the supervision of the Nurse Manager at the
Added 21 mins ago
VH
Advanced Medical Support Assistant - Community Care
Veterans Health Administration
Topeka, KS
- $54,307 to $70,599 USD / year
…working collaboratively in an interdisciplinary coordinated care delivery model to coordinate care for veterans utilizing Community Care Network providers. The Advanced MSA reports directly…
Added 24 mins ago
VH
Supervisory Social Worker HUD/VASH - EDRP Approved
Veterans Health Administration
Fort Worth, TX
- $148,381 to $194,197 USD / year
The HUD-VASH Social Work Program Coordinator serves as the program manager for the Housing and Urban Development-VA Supportive Housing (HUD-VASH) Program, providing leadership, supervision,…
Added 24 mins ago
VH
Medical Admin Specialist
Veterans Health Administration
Lexington, KY
- $61,722 to $80,243 USD / year
Provides technical guidance necessary to meet procedural, legal, and administrative requirements relating to the care and treatment of patients to achieve optimum use of available resources.
Added 25 mins ago
Manager, Internal Controls
Kraft Foods Group Brands LLC Company
Chicago, IL
The Internal Controls Manager will maintain a high standard of internal controls for accounting and/or financial operations by providing leadership and guidance with the assigned…
Added 26 mins ago
VH
Advanced Medical Support Assistant - Patient Aligned Care Team
Veterans Health Administration
Fort McPherson, GA · Newnan, GA · Decatur, GA · Marietta, GA · Rome, GA · Lawrenceville, GA · Zebulon, GA
- $57,418 to $74,644 USD / year
Verifies enrollment and eligibility; explain VA's mandate to collect insurance information; collect, scan, and update insurance data to support the Medical Care Cost Recovery Program.
Added 26 mins ago
DA
Supervisory IT Specialist
Deputy Assistant Secretary for Information and Technology
Location Negotiable After Selection
- $147,945 to $192,331 USD / year
The incumbent serves as a Director in Product Delivery Service. The incumbent serves as the Product Owner for systems within their portfolio and is responsible for developing high-level…
Added 26 mins ago
VH
Registered Nurse - Community Care
Veterans Health Administration
Bath, NY · Canandaigua, NY
- $74,106 to $129,998 USD / year
…referred and scheduled into the community, and support the delivery of high quality, timely care to the Veteran receiving community…
Added 26 mins ago
VH
Assistant Nurse Manager
Veterans Health Administration
Muskogee, OK
- $91,339 to $161,196 USD / year
The Assistant Nurse Manager (ANM) supports the Nurse Manager (NM) in overseeing operations of a nursing unit/patient care area but is not responsible for independently carrying out the…
Added 26 mins ago
VH
Advanced Medical Support Assistant
Veterans Health Administration
Willoughby, OH
- $47,414 to $61,638 USD / year
…working collaboratively in an interdisciplinary, coordinated care delivery model within a Primary or Specialty Care team. Performs duties related to scheduling and will interface with…
Added 26 mins ago
VH
Registered Nurse-Wound Care
Veterans Health Administration
Amarillo, TX
- $82,778 to $153,671 USD / year
…administration of education to all clinical staff to support the delivery of current, evidenced based care to assure consistency, uniformity, and quality of care. Monitors effectiveness of…
Added 26 mins ago
VH
Supervisory Medical Support Assistant
Veterans Health Administration
Richmond, VA
- $58,374 to $75,883 USD / year
Works collaboratively in an interdisciplinary coordinated care delivery model (i.e. PACT) and performs all related duties.
Added 26 mins ago
VH
Med Support Assistant (Advanced)
Veterans Health Administration
Augusta, ME
- $53,279 to $69,263 USD / year
Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and…
Added 26 mins ago
VH
Med Support Assistant (Advanced)
Veterans Health Administration
Augusta, ME
- $53,279 to $69,263 USD / year
…performed collaboratively in a Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team or Specialty Care…
Added 26 mins ago
BE
Hardware Program Manager - Steam Generator
BlueCore Energy
United States
- $175,000 to $195,000 USD / year
As the Hardware Program Manager - Steam Generator, you will own the delivery of one of the most critical components in our floating PWR: the steam generator. Sitting on our Supply Chain…
Added 28 mins ago
VH
Registered Nurse - Patient Aligned Care Team
Veterans Health Administration
Fort Meade, SD
- $66,367 to $127,336 USD / year
Join VA Black Hills Health Care System as a Registered Nurse Care Manager in Outpatient Primary Care and make a lasting difference in Veterans' lives. In this rewarding role, you'll…

SimpliGov LLC

Customer Operations & Automation Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

About SimpliGov

SimpliGov is the government operations platform where state and local agencies design, run, and improve how their programs operate. We help agency teams move applications, approvals, signatures, and payments across systems and departments, without waiting on IT backlogs, long transformation projects, or outside consultants.

Our work puts the people who know the programs best in control of how the work gets done. We value simplicity, ownership, and results, and we're committed to helping government teams deliver reliable, better-run programs for the constituents who depend on them.

Position Overview

The Customer Operations & Automation Manager builds the AI-first operating system behind SimpliGov's customer team, redesigning how Customer Success works internally so government customers get faster, more consistent, and more proactive service. This role is Customer Success's owner of customer data and process, the primary liaison to Revenue Operations for Salesforce, and the owner of Professional Services capacity planning, forecasting, and reporting. It reports to the Director of Professional Services, has no direct reports initially, and partners closely with Customer Success, Revenue Operations, Finance, Support, Product, and Security and Compliance.

Key Responsibilities

Find, prioritize, and ship AI and automation use cases across the customer lifecycle, such as renewal and QBR prep, account health summaries, call and meeting notes, ticket triage, and risk alerts
Build and maintain automated workflows in Salesforce Flows, CS tools, and approved AI platforms, and measure each one's impact (hours saved, response time, adoption), retiring what does not deliver
Set standards for responsible AI use with customer data, partnering with Security and Compliance so workflows meet public-sector data requirements
Train and enable CSMs on new tools and prompts, and maintain a shared library of approved AI workflows
Map and improve the customer journey end to end, from sales-to-onboarding handoff through implementation, adoption, renewal, and expansion, and own the account health score model, including inputs, weighting, thresholds, and the actions each score triggers
Design and document CS playbooks, SLAs, and escalation paths, drive adoption across the team, and plan capacity and book-of-business coverage models as the customer base grows
Run the voice-of-customer loop (surveys, NPS/CSAT, feedback themes) and route insights to Product and leadership
Serve as Customer Success's primary partner to Revenue Operations: own CS data quality in Salesforce, agree shared metric definitions with RevOps and Finance (GRR, NRR, churn, expansion), and keep integrations across shared tools working
Build and maintain CS dashboards and the renewal forecast view, and prepare CS data for leadership and board reporting
Own Professional Services data, capacity plans, and demand and revenue forecasts, and produce regular PS reporting (utilization, project health, on-time and on-budget delivery, margin, backlog, time to go-live), flagging capacity gaps and delivery risks early and identifying recommendations

KPIs this role influences: hours saved per CSM per week, CSM adoption of automated workflows, Salesforce CS data completeness, Time to Productivity (SimpliGov team members), Time to Value (SimpliGov customers), renewal forecast accuracy, GRR/NRR, and CSAT/NPS. Specific targets are set once baselines are measured.

Qualifications

Required

5+ years in Customer Operations, Revenue Operations, Support Operations, or a similar B2B SaaS role
Strong Salesforce skills: reports and dashboards, the data model, and building or specifying Flows
Hands-on experience with LLM tools and AI platforms (e.g., Salesforce Agentforce, Claude, ChatGPT Enterprise) and automation tools (e.g., Zapier, Workato)
Proficiency with a Professional Services Automation platform such as NetSuite OpenAir or Big Time
Proficiency with customer support systems (e.g., Salesforce Service Cloud, Zendesk) and experience with a Customer Success Platform (e.g., Gainsight, ChurnZero, Vitally)
Track record of shipping automations or AI workflows that the team actually adopted, with measurable results
Process design experience: mapping workflows, writing playbooks, and leading change across a team
Working knowledge of SaaS retention metrics (GRR, NRR, churn, health scoring, renewal forecasting)
Clear communicator who can turn business needs into technical requirements, and back again

Preferred

GovTech or public-sector SaaS experience, including contract-driven renewals and procurement cycles
Salesforce Administrator certification
Familiarity with data security expectations for government customers (e.g., SOC 2, StateRAMP/FedRAMP)

What We Offer

Competitive compensation
Comprehensive health, dental, and vision benefits
401(k) with company match
Generous paid time off and flexible work arrangements
Opportunity to drive digital transformation in government

Equal Employment Opportunity

SimpliGov is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

E-Verify

SimpliGov participates in the federal government's E-Verify program, which confirms employment authorization through an electronic database maintained by the SSA and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates.

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