Jobs in the United States

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Added 3 mins ago
ConvergeHEALTH Life Sciences - Product Management & Strategy Manager - Products & Platforms
Deloitte
Saint Louis, MO
As a Product Manager for Market Access AI, you will shape the strategic direction of a next-generation market access platform that is transforming how pharmaceutical and biotech commercial…
Added 3 mins ago
ConvergeHEALTH Life Sciences - Product Management & Strategy Manager - Products & Platforms
Deloitte
Kansas City, MO
As a Product Manager for Market Access AI, you will shape the strategic direction of a next-generation market access platform that is transforming how pharmaceutical and biotech commercial…
Added 7 mins ago
FC
Adult Day Center Coordinator (Rehabilitative Services Supervisor)
Fairfax County
Alexandria, VA
- $40.71 to $71.24 USD / hour
…ideal candidate will bring strong knowledge of older adult support services and the ability to manage program compliance while promoting service excellence. The center coordinator serves in…
Added 7 mins ago
FC
Catalytic Projects Associate (Management Analyst II)
Fairfax County
Fairfax, VA
- $33.73 to $59.02 USD / hour
This position works within our Catalytic Real Estate Division to support for innovative public-private partnership real estate projects. Also contributes to a portfolio of work that…
Added 7 mins ago
FC
Catalytic Redevelopment Manager (Management Analyst III)
Fairfax County
Fairfax, VA
- $38.84 to $67.96 USD / hour
…development efforts. Also leads the department's efforts to support place-based economic development. Focus will include strengthening business districts and commercial corridors within…
Added 7 mins ago
FC
Communications Assistant (Administrative Associate)
Fairfax County
Fairfax, VA
- $29.28 to $51.23 USD / hour
Serves as the primary backup to the Board Support and Training Manager and supervises a three-person team of Board Support and Training (formerly Communications) staff. Prepares written…
Added 7 mins ago
FC
HR Enterprise Strategic Initiative Program Manager
Fairfax County
Fairfax, VA
- $52.62 to $92.09 USD / hour
…leader to serve as the HR Enterprise Strategic Initiatives Program Manager. This role reports to Fairfax County’s Human Resources (HR) Director and leads high visibility, countywide human…
Added 7 mins ago
FC
Labor Relations Division Director (Human Resources Division Director)
Fairfax County
Fairfax, VA
- $57.04 to $108.38 USD / hour
…including two years of experience as a Senior HR Consultant, program/project manager, or operations supervisor. A master's degree may be substituted for one year of the…
Added 7 mins ago
FC
Rec Center Assistant Manager (Park/Rec Specialist III)
Fairfax County
Alexandria, VA
- $33.73 to $59.02 USD / hour
…County Park Authority (FCPA) is seeking a Rec Center Assistant Manager to be a part of one of the most highly regarded park systems in the country. With over 425 parks, 23,000 acres of…
Added 8 mins ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
RIVERTON, UT
- Part-time
…face of challenges, you’re the type of person to uplift and support…
Added 14 mins ago
Patient Services Representative, Maternal Fetal Medicine, Full -Time Days
Prisma Health Medical Group-Midlands
Columbia, SC
Liaison between patient and medical support staff. Greets patients and visitors in a prompt, courteous, and helpful manner. Checks in patients, verifies and updates necessary insurance…
Added 14 mins ago
Patient Services Representative, Internal Medicine, FT Days
Prisma Health Medical Group-Midlands
Columbia, SC
Liaison between patient and medical support staff. Greets patients and visitors in a prompt, courteous, and helpful manner. Checks in patients, verifies and updates necessary insurance…
Added 19 mins ago
Business Office Manager / Billing Specialist - Long Term care
Signature HealthCARE, LLC
Danville, KY
Our exceptional benefits and Signature Perks are designed to support your health, wealth, and well-being, including:
Added 21 mins ago
Accounts Payable Manager
Andrews Distributing, LLC
Dallas, TX
An Accounts Payable Manager is responsible for overseeing supplier master data, payment transactions and financial commitments of the company. The Accounts Payable Manager manages all…
Added 24 mins ago
Senior Finance Manager, Americas Sales Finance
Palo Alto Networks, Inc.
CA
- Support the analysis, approval and execution of key operational activities such as headcount requisitions, program spend, purchase requisitions, and time and expenses
Added 26 mins ago
National Oncology Sales Training Manager - United States Field
Amgen
Sioux Falls, SD
…our competitive benefits to our collaborative culture, we’ll support your journey every step of the…
Added 26 mins ago
EG
Program Manager
Eliassen Group
Pierre, SD
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 26 mins ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Pierre, SD
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 26 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Pierre, SD
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 26 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Pierre, SD
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 28 mins ago
SC
Licensed Salon Manager
Sport Clips
Johnston, IA
- $31 to $38 USD / hour
As Salon Manager, you will oversee daily operations, support and develop stylists, and create a positive, team-focused salon culture while running the business with confidence and integrity.
Added 28 mins ago
SC
Licensed Salon Manager
Sport Clips
Ames, IA
- $31 to $38 USD / hour
As Salon Manager, you will oversee daily operations, support and develop stylists, and create a positive, team-focused salon culture while running the business with confidence and integrity.
Added 28 mins ago
SC
Licensed Salon Manager
Sport Clips
Olathe, KS
- $31 to $38 USD / hour
As Salon Manager, you will oversee daily operations, support and develop stylists, and create a positive, team-focused salon culture while running the business with confidence and integrity.
Added 28 mins ago
SC
Licensed Salon Manager
Sport Clips
Shawnee, KS
- $31 to $38 USD / hour
As Salon Manager, you will oversee daily operations, support and develop stylists, and create a positive, team-focused salon culture while running the business with confidence and integrity.
Added 28 mins ago
SC
Licensed Salon Manager
Sport Clips
Topeka, KS
- $31 to $38 USD / hour
As Salon Manager, you will oversee daily operations, support and develop stylists, and create a positive, team-focused salon culture while running the business with confidence and integrity.

SimpliGov LLC

Customer Operations & Automation Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

About SimpliGov

SimpliGov is the government operations platform where state and local agencies design, run, and improve how their programs operate. We help agency teams move applications, approvals, signatures, and payments across systems and departments, without waiting on IT backlogs, long transformation projects, or outside consultants.

Our work puts the people who know the programs best in control of how the work gets done. We value simplicity, ownership, and results, and we're committed to helping government teams deliver reliable, better-run programs for the constituents who depend on them.

Position Overview

The Customer Operations & Automation Manager builds the AI-first operating system behind SimpliGov's customer team, redesigning how Customer Success works internally so government customers get faster, more consistent, and more proactive service. This role is Customer Success's owner of customer data and process, the primary liaison to Revenue Operations for Salesforce, and the owner of Professional Services capacity planning, forecasting, and reporting. It reports to the Director of Professional Services, has no direct reports initially, and partners closely with Customer Success, Revenue Operations, Finance, Support, Product, and Security and Compliance.

Key Responsibilities

Find, prioritize, and ship AI and automation use cases across the customer lifecycle, such as renewal and QBR prep, account health summaries, call and meeting notes, ticket triage, and risk alerts
Build and maintain automated workflows in Salesforce Flows, CS tools, and approved AI platforms, and measure each one's impact (hours saved, response time, adoption), retiring what does not deliver
Set standards for responsible AI use with customer data, partnering with Security and Compliance so workflows meet public-sector data requirements
Train and enable CSMs on new tools and prompts, and maintain a shared library of approved AI workflows
Map and improve the customer journey end to end, from sales-to-onboarding handoff through implementation, adoption, renewal, and expansion, and own the account health score model, including inputs, weighting, thresholds, and the actions each score triggers
Design and document CS playbooks, SLAs, and escalation paths, drive adoption across the team, and plan capacity and book-of-business coverage models as the customer base grows
Run the voice-of-customer loop (surveys, NPS/CSAT, feedback themes) and route insights to Product and leadership
Serve as Customer Success's primary partner to Revenue Operations: own CS data quality in Salesforce, agree shared metric definitions with RevOps and Finance (GRR, NRR, churn, expansion), and keep integrations across shared tools working
Build and maintain CS dashboards and the renewal forecast view, and prepare CS data for leadership and board reporting
Own Professional Services data, capacity plans, and demand and revenue forecasts, and produce regular PS reporting (utilization, project health, on-time and on-budget delivery, margin, backlog, time to go-live), flagging capacity gaps and delivery risks early and identifying recommendations

KPIs this role influences: hours saved per CSM per week, CSM adoption of automated workflows, Salesforce CS data completeness, Time to Productivity (SimpliGov team members), Time to Value (SimpliGov customers), renewal forecast accuracy, GRR/NRR, and CSAT/NPS. Specific targets are set once baselines are measured.

Qualifications

Required

5+ years in Customer Operations, Revenue Operations, Support Operations, or a similar B2B SaaS role
Strong Salesforce skills: reports and dashboards, the data model, and building or specifying Flows
Hands-on experience with LLM tools and AI platforms (e.g., Salesforce Agentforce, Claude, ChatGPT Enterprise) and automation tools (e.g., Zapier, Workato)
Proficiency with a Professional Services Automation platform such as NetSuite OpenAir or Big Time
Proficiency with customer support systems (e.g., Salesforce Service Cloud, Zendesk) and experience with a Customer Success Platform (e.g., Gainsight, ChurnZero, Vitally)
Track record of shipping automations or AI workflows that the team actually adopted, with measurable results
Process design experience: mapping workflows, writing playbooks, and leading change across a team
Working knowledge of SaaS retention metrics (GRR, NRR, churn, health scoring, renewal forecasting)
Clear communicator who can turn business needs into technical requirements, and back again

Preferred

GovTech or public-sector SaaS experience, including contract-driven renewals and procurement cycles
Salesforce Administrator certification
Familiarity with data security expectations for government customers (e.g., SOC 2, StateRAMP/FedRAMP)

What We Offer

Competitive compensation
Comprehensive health, dental, and vision benefits
401(k) with company match
Generous paid time off and flexible work arrangements
Opportunity to drive digital transformation in government

Equal Employment Opportunity

SimpliGov is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

E-Verify

SimpliGov participates in the federal government's E-Verify program, which confirms employment authorization through an electronic database maintained by the SSA and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates.

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