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Strategic Human Resources Business Partner
Houston Methodist
Katy, TX
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Digital S/W Eng Intm Analyst - Officer
Citigroup
Irving, TX
Turn tech stack and application design into code on multiple development platforms (e.g. iOS, Android, web/Angular, services).
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Talent Consultant II - Global Operations
Bank of America
Plano, TX
…succession planning, performance management, organizational design and effectiveness, manager development, 360 feedback, and program…
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Principal Legal Operations Specialist
Honeywell Technologies
Houston, TX
As Principal Legal Operations Specialist, Legal Transformation Project Manager, you will lead complex, high-impact programs that transform how Honeywell's Corporate Legal function operates.…
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Sr Project Manager
HCSC
Richardson, TX · Houston, TX
…mandates. Being accountable for end-to-end delivery of a project or program, including managing the cost / budget, schedule & dependencies; ensuring the project scope is aligned with the…
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OneStream Lead Analytics and Insights Engineer II Manager
Deloitte
Houston, TX · Fort Worth, TX · Westlake, TX · Dallas, TX
As a Manager, Technical Transformation on the Business Finance team, you will be responsible for leading the design, integration, and architectural governance of OneStream solutions that…
Added 1 min ago
Program Manager, Enterprise AI Literacy & Enablement - (E4)
Applied Materials
Austin, TX
Iterate rapidly. Collect participant feedback, benchmark against industry peers, and refine program design continuously - treating each cohort as a data point, not a finish line.
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DevOps Engineer III
Deloitte
Dallas, TX · Houston, TX · Austin, TX
…Engineering Foundry, AI & E/EaaS - DevOps, you will support the design, implementation, and optimization of cloud, automation, and platform engineering solutions across complex…
Added 1 min ago
Life Sciences CRM Global Delivery Lead
Deloitte
Austin, TX · Fort Worth, TX · Dallas, TX · Houston, TX
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors,…
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Delivery Service Partner Program, Senior Business Coach
Amazon
Austin, TX
Design and implement solutions to enhance overall program effectiveness and DSP owner experience
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Engagement Manager II/Data
TEKsystems
Austin, TX
- $105,000 to $150,000 USD / year
…enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and…
Added 1 min ago
Cyber SAP Internal Controls Manager/ Engineering Manager II
Deloitte
Houston, TX · Dallas, TX · Austin, TX
…transformation, ERP and cloud modernization, and implementations. The Manager will lead business process and IT general controls strategy, design, testing, and deployment across SAP ERP…
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Sr Program Specialist -FAA Fire Alarm Project Manager -Remote
Honeywell Technologies
Austin, TX
As a Sr. Construction Manager- Fire Alarm Project Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project…
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SAP Technology Architecture Senior Manager – S/4HANA Migration
PwC
Dallas, TX · San Antonio, TX · Fort Worth, TX · Austin, TX · Houston, TX
As a SAP Technology Architecture Senior Manager - S/4HANA Migration you will lead SAP architecture work that helps clients shape migration strategies, design future-state landscapes, and…
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Program Manager, RES (Risk Engineering Solutions)
CBRE
Austin, TX
- $105,000 to $125,000 USD / year
CBRE is seeking a detail-oriented Program Manager to supportproject planning, management, and execution activities for Amazon's GlobalBuilding Design Risk & Recovery (GBDR) organization,…
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Data Analytics Program Mgr - Business Intelligence
CBRE
Austin, TX
- $120,000 to $135,000 USD / year
DataAnalytics Program Manager - Business Intelligence
Added 1 min ago
C
Program Manager, RES (Risk Engineering Solutions)
CBRE
Austin, TX
- $105,000 to $125,000 USD / year
CBRE is seeking a detail-oriented Program Manager to supportproject planning, management, and execution activities for Amazon's GlobalBuilding Design Risk & Recovery (GBDR) organization,…
Added 1 min ago
Manager, Enterprise Communications & Channels
Amentum
Austin, TX
The Manager, Enterprise Communications & Channels is responsible for developing and delivering employee communication programs that inform, engage, and connect employees to Amentum's…
Added 1 min ago
GRC Architect/ Information Security Manager- US
DXC Technology
Austin, TX
Design and implement customized Archer modules including Risk & Controls, Policy Management, Audit Management, Compliance, and Issues/Incidents
Added 4 mins ago
Quality Programs Data Specialist
The US Oncology Network
Vancouver, WA
Monitor and audit beneficiary data for compliance and program performance, ensuring all documentation and data elements are entered and resolved promptly.
Added 4 mins ago
Change and Configuration Data Manager
Blue Origin LLC
Seattle, WA
As part of a hardworking team of specialists and engineers, you will work as a Change and Data Manager focused on change management for a Blue Ring program. In this position, you will…
Added 7 mins ago
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PROGRAM MANAGER I
State of Maryland
MD
- $81,750 to $128,924 USD / year
…construction, assessing school facilities, or serving as a project manager, engineer, or comparable qualified professional involved in the design, construction, operations, repair, and…
Added 7 mins ago
AO
Enterprise Architect
Administrative Office of the Courts
Olympia, WA
- $9,478 to $12,437 USD / month
…instrumental in advancing our emerging Artificial Intelligence (AI) Program, helping establish responsible AI governance, evaluate innovative technologies, and develop strategic roadmaps…
Added 8 mins ago
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EEC Graduate Program Recruitment Manager
IslandWood
Bainbridge Island, WA
- $27 to $30 USD / hour
The Graduate Program Recruitment Manager provides strategic direction and hands-on leadership for recruitment to IslandWood’s Education, Environment & Community (EEC) graduate program,…
Added 10 mins ago
Construction Project Manager
First Coast Security
Shreveport, LA
We are looking for a Construction Project Manager to run physical security scope on an active data center build for one of our largest enterprise clients. The site is a data center campus…

SimpliGov LLC

Customer Operations & Automation Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

About SimpliGov

SimpliGov is the government operations platform where state and local agencies design, run, and improve how their programs operate. We help agency teams move applications, approvals, signatures, and payments across systems and departments, without waiting on IT backlogs, long transformation projects, or outside consultants.

Our work puts the people who know the programs best in control of how the work gets done. We value simplicity, ownership, and results, and we're committed to helping government teams deliver reliable, better-run programs for the constituents who depend on them.

Position Overview

The Customer Operations & Automation Manager builds the AI-first operating system behind SimpliGov's customer team, redesigning how Customer Success works internally so government customers get faster, more consistent, and more proactive service. This role is Customer Success's owner of customer data and process, the primary liaison to Revenue Operations for Salesforce, and the owner of Professional Services capacity planning, forecasting, and reporting. It reports to the Director of Professional Services, has no direct reports initially, and partners closely with Customer Success, Revenue Operations, Finance, Support, Product, and Security and Compliance.

Key Responsibilities

Find, prioritize, and ship AI and automation use cases across the customer lifecycle, such as renewal and QBR prep, account health summaries, call and meeting notes, ticket triage, and risk alerts
Build and maintain automated workflows in Salesforce Flows, CS tools, and approved AI platforms, and measure each one's impact (hours saved, response time, adoption), retiring what does not deliver
Set standards for responsible AI use with customer data, partnering with Security and Compliance so workflows meet public-sector data requirements
Train and enable CSMs on new tools and prompts, and maintain a shared library of approved AI workflows
Map and improve the customer journey end to end, from sales-to-onboarding handoff through implementation, adoption, renewal, and expansion, and own the account health score model, including inputs, weighting, thresholds, and the actions each score triggers
Design and document CS playbooks, SLAs, and escalation paths, drive adoption across the team, and plan capacity and book-of-business coverage models as the customer base grows
Run the voice-of-customer loop (surveys, NPS/CSAT, feedback themes) and route insights to Product and leadership
Serve as Customer Success's primary partner to Revenue Operations: own CS data quality in Salesforce, agree shared metric definitions with RevOps and Finance (GRR, NRR, churn, expansion), and keep integrations across shared tools working
Build and maintain CS dashboards and the renewal forecast view, and prepare CS data for leadership and board reporting
Own Professional Services data, capacity plans, and demand and revenue forecasts, and produce regular PS reporting (utilization, project health, on-time and on-budget delivery, margin, backlog, time to go-live), flagging capacity gaps and delivery risks early and identifying recommendations

KPIs this role influences: hours saved per CSM per week, CSM adoption of automated workflows, Salesforce CS data completeness, Time to Productivity (SimpliGov team members), Time to Value (SimpliGov customers), renewal forecast accuracy, GRR/NRR, and CSAT/NPS. Specific targets are set once baselines are measured.

Qualifications

Required

5+ years in Customer Operations, Revenue Operations, Support Operations, or a similar B2B SaaS role
Strong Salesforce skills: reports and dashboards, the data model, and building or specifying Flows
Hands-on experience with LLM tools and AI platforms (e.g., Salesforce Agentforce, Claude, ChatGPT Enterprise) and automation tools (e.g., Zapier, Workato)
Proficiency with a Professional Services Automation platform such as NetSuite OpenAir or Big Time
Proficiency with customer support systems (e.g., Salesforce Service Cloud, Zendesk) and experience with a Customer Success Platform (e.g., Gainsight, ChurnZero, Vitally)
Track record of shipping automations or AI workflows that the team actually adopted, with measurable results
Process design experience: mapping workflows, writing playbooks, and leading change across a team
Working knowledge of SaaS retention metrics (GRR, NRR, churn, health scoring, renewal forecasting)
Clear communicator who can turn business needs into technical requirements, and back again

Preferred

GovTech or public-sector SaaS experience, including contract-driven renewals and procurement cycles
Salesforce Administrator certification
Familiarity with data security expectations for government customers (e.g., SOC 2, StateRAMP/FedRAMP)

What We Offer

Competitive compensation
Comprehensive health, dental, and vision benefits
401(k) with company match
Generous paid time off and flexible work arrangements
Opportunity to drive digital transformation in government

Equal Employment Opportunity

SimpliGov is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

E-Verify

SimpliGov participates in the federal government's E-Verify program, which confirms employment authorization through an electronic database maintained by the SSA and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates.

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