Jobs in the United States

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Added 1 min ago
AP
Senior Manager, Operations Programs
American Precision Industries Inc
Remote, United States
- $140,000 to $160,000 USD / year
The Senior Manager, Operations Programs leads cross-functional operational programs that improve manufacturing performance, execution discipline, and business growth across the Linear…
Added 4 mins ago
Internal Messenger
SPS North America
NY
Reports To: The Internal Messenger will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
Added 7 mins ago
FY27 Intern - Digital Design Engineering Intern - Canada (16 months)
ON, CA
…with our ecosystem partners, we enable next-generation digital transformation. At Qualcomm, we are engineering human…
Added 8 mins ago
Senior Manager, DD&T US Government Pricing Lead
USA - 3310 Takeda Pharmaceuticals U.S.A., Inc.
Exton, PA
The Senior Manager, US Contracts & Pricing: Government Price and Reporting is responsible for leading the functional and technical support of Takeda’s US Government Pricing business…
Added 12 mins ago
AG
Procurement Specialist
ARDAGH GROUP
Chicago, IL
- $71,000 to $106,600 USD / year
Support organizational change management initiatives related to procurement transformation and process improvement.
Added 12 mins ago
Senior Compensation Partner- AI Enablement & Integration
Western Governors University
Salt Lake City, UT
Leads large-scale, cross-functional compensation initiatives (e.g., job architecture transformation, pay equity studies, program redesigns).
Added 16 mins ago
Senior HR Business Partner
International Medical Group
Remote, United States
Promote consistent employment practices and identify recurring issues requiring policy, training, or process improvements.
Added 17 mins ago
T
Inventory Control Specialist
TEKsystems
Carlsbad, CA
- $22 to $27 USD / hour
…cross-functional partners, and prepares reports as directed by the manager. The position is designed as a developing inventory control role with an emphasis on transaction accuracy, timely…
Added 18 mins ago
T
Entry Level Project Manager Facilities & Construction
TEKsystems
East Hartford, CT
- $26 to $30 USD / hour
Entry level Project Manager Facilities & ConstructionLocation: East Hartford, CT (On-Site 5 Days per Week)Opportunity Type: Long-Term Career OpportunityLaunch Your Career in Construction &…
Added 18 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
LOGAN, WV
- $16.5 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 18 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
DRAPER, UT
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 18 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
NEWPORT, TN
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 18 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
NEW TAZEWELL, TN
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 19 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
COLUMBIA, SC
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 19 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
GAFFNEY, SC
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 19 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
CINCINNATI, OH
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 19 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
SHELBY, NC
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 19 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
BAYONNE, NJ
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 19 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
ANN ARBOR, MI
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 19 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
SOUTH DARTMOUTH, MA
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 19 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
GARDEN CITY, KS
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 19 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
VILLA RICA, GA
- $18 to $24.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 20 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
SEMINOLE, FL
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 20 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
JENSEN BEACH, FL
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 20 mins ago
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Pharmacy Technician
Walgreens
GLENDALE, CA
- $19.5 to $23 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…

SimpliGov LLC

Customer Operations & Automation Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

About SimpliGov

SimpliGov is the government operations platform where state and local agencies design, run, and improve how their programs operate. We help agency teams move applications, approvals, signatures, and payments across systems and departments, without waiting on IT backlogs, long transformation projects, or outside consultants.

Our work puts the people who know the programs best in control of how the work gets done. We value simplicity, ownership, and results, and we're committed to helping government teams deliver reliable, better-run programs for the constituents who depend on them.

Position Overview

The Customer Operations & Automation Manager builds the AI-first operating system behind SimpliGov's customer team, redesigning how Customer Success works internally so government customers get faster, more consistent, and more proactive service. This role is Customer Success's owner of customer data and process, the primary liaison to Revenue Operations for Salesforce, and the owner of Professional Services capacity planning, forecasting, and reporting. It reports to the Director of Professional Services, has no direct reports initially, and partners closely with Customer Success, Revenue Operations, Finance, Support, Product, and Security and Compliance.

Key Responsibilities

Find, prioritize, and ship AI and automation use cases across the customer lifecycle, such as renewal and QBR prep, account health summaries, call and meeting notes, ticket triage, and risk alerts
Build and maintain automated workflows in Salesforce Flows, CS tools, and approved AI platforms, and measure each one's impact (hours saved, response time, adoption), retiring what does not deliver
Set standards for responsible AI use with customer data, partnering with Security and Compliance so workflows meet public-sector data requirements
Train and enable CSMs on new tools and prompts, and maintain a shared library of approved AI workflows
Map and improve the customer journey end to end, from sales-to-onboarding handoff through implementation, adoption, renewal, and expansion, and own the account health score model, including inputs, weighting, thresholds, and the actions each score triggers
Design and document CS playbooks, SLAs, and escalation paths, drive adoption across the team, and plan capacity and book-of-business coverage models as the customer base grows
Run the voice-of-customer loop (surveys, NPS/CSAT, feedback themes) and route insights to Product and leadership
Serve as Customer Success's primary partner to Revenue Operations: own CS data quality in Salesforce, agree shared metric definitions with RevOps and Finance (GRR, NRR, churn, expansion), and keep integrations across shared tools working
Build and maintain CS dashboards and the renewal forecast view, and prepare CS data for leadership and board reporting
Own Professional Services data, capacity plans, and demand and revenue forecasts, and produce regular PS reporting (utilization, project health, on-time and on-budget delivery, margin, backlog, time to go-live), flagging capacity gaps and delivery risks early and identifying recommendations

KPIs this role influences: hours saved per CSM per week, CSM adoption of automated workflows, Salesforce CS data completeness, Time to Productivity (SimpliGov team members), Time to Value (SimpliGov customers), renewal forecast accuracy, GRR/NRR, and CSAT/NPS. Specific targets are set once baselines are measured.

Qualifications

Required

5+ years in Customer Operations, Revenue Operations, Support Operations, or a similar B2B SaaS role
Strong Salesforce skills: reports and dashboards, the data model, and building or specifying Flows
Hands-on experience with LLM tools and AI platforms (e.g., Salesforce Agentforce, Claude, ChatGPT Enterprise) and automation tools (e.g., Zapier, Workato)
Proficiency with a Professional Services Automation platform such as NetSuite OpenAir or Big Time
Proficiency with customer support systems (e.g., Salesforce Service Cloud, Zendesk) and experience with a Customer Success Platform (e.g., Gainsight, ChurnZero, Vitally)
Track record of shipping automations or AI workflows that the team actually adopted, with measurable results
Process design experience: mapping workflows, writing playbooks, and leading change across a team
Working knowledge of SaaS retention metrics (GRR, NRR, churn, health scoring, renewal forecasting)
Clear communicator who can turn business needs into technical requirements, and back again

Preferred

GovTech or public-sector SaaS experience, including contract-driven renewals and procurement cycles
Salesforce Administrator certification
Familiarity with data security expectations for government customers (e.g., SOC 2, StateRAMP/FedRAMP)

What We Offer

Competitive compensation
Comprehensive health, dental, and vision benefits
401(k) with company match
Generous paid time off and flexible work arrangements
Opportunity to drive digital transformation in government

Equal Employment Opportunity

SimpliGov is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

E-Verify

SimpliGov participates in the federal government's E-Verify program, which confirms employment authorization through an electronic database maintained by the SSA and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates.

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