Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Juvenile Court Counselor- District 1 (Pasquotank County)
Public Safety
Pasquotank County, NC
provides care and control. Juvenile Court Services staff members:
Added 2 mins ago
Senior Manager, Audio Visual (Workspace Technology)
UMG Recordings Inc
Nashville, TN
The A/V Senior Manager leads the strategy, architecture, engineering, and operational excellence of UMG’s global audiovisual and workplace technology capabilities. This role enables…
Added 3 mins ago
Maintenance Operator
Prysmian Cables and Systems Usa LLC
Jackson, TN
Health and Wellbeing Program with HSA Company Contribution
Added 4 mins ago
IC
Dispensary Shift Lead - GrowHealthy (North Orlando)
iAnthus Capital
North Orlando, FL
- $18 USD / hour
…a flexible work environment, excellent benefits, a wellness program and the ability to interact with and learn from leaders in the cannabis…
Added 6 mins ago
Assistant Director, Pre-College and Non-Degree, Slate
George Washington University
DC
…student journeys, and crafting compelling content with the Program Manager, Enrollment, while collaborating with the Senior Slate Administrator on the underlying technical implementation…
Added 6 mins ago
Senior Project Manager
Skanska USA
Boise, ID
Skanska is searching for a dynamic Senior Project Manager with a Mission Critical background. This is a great opportunity to start a career with a company that builds things that matter and…
Added 7 mins ago
A
2nd Shift Quality Technician
Actalent
South Milwaukee, WI
- $25 to $31 USD / hour
…machines (CMMs), and supporting quality assurance and quality control activities during the second shift in a small, highly collaborative manufacturing environment. The role requires a…
Added 7 mins ago
Controller Associate
IP Global
Springfield, OR · CA
Join the Packaging Solutions NA Controller Associate Program!
Added 7 mins ago
C
Home Health Physical Therapist Assistant
CenterWell
Tallahassee, FL
- $64,000 to $87,500 USD / year
As a therapist at CenterWell Home Health, reporting to the Clinical Manager, you will help patients regain strength, mobility and independence, from the comfort of their homes. By…
Added 10 mins ago
Rental Manager
DODGE RIDGE MOUNTAIN RESORT
Pinecrest, CA
The Rental Manager is responsible for supporting daily operations of the company’s rental department, ensuring the Rental Center, and Ski & Snowboard Rental Center are proficient and…
Added 12 mins ago
GP
Inventory Control Coordinator
Greater Pittsburgh Community Food Bank
Duquesne, PA
- $44,100 to $51,900 USD / year
Collaborate with VEC Manager to plan Bills of Materials for PA Senior Box Program and other assembly builds, adhering to program requirements, and prioritizing shelf life of product and…
Added 12 mins ago
F
Manager, IT Security
Foley
Remote, United States
- $110,000 to $150,000 USD / year
…use of AI across the business. We're looking for a hands-on Manager of IT Security to lead our security operations, strengthen our security posture, and proactively identify and address…
Added 12 mins ago
Senior Manager, Reliability Engineering & Work Management
Amgen Inc.
NC
The Senior Manager Work Order Administration CMMS Process Owner reports to the Director of the Amgen North Carolina Facilities & Engineering group.
Added 12 mins ago
UA
HMI Project Engineer
USABB ABB Inc.
OH
- $65,100 to $104,160 USD / year
2-5+ years of experience in engineering, working as an Engineer with Distributed Control Systems
Added 13 mins ago
Lab Assistant (Phlebotomist)
PORTLAND CLINIC
Beaverton Office - Beaverton, Oregon, OR
…laboratory testing and result reporting as well as quality control and…
Added 15 mins ago
Pharmacy Technician
KabaFusion
Carrollton, TX
5. Conduct and document quality assurance and quality control activities, ensuring adherence to organizational and regulatory standards.
Added 16 mins ago
Student Research Assistant II _Non-FWS
George Washington University Student
DC
…positions will be required to verify this by attaching their FWS Program Student Statement as a required document. Do not apply unless you meet this…
Added 17 mins ago
Operations Manager
Cencora
Denver, CO
…obtained through completion of a four-year bachelor's degree program or equivalent combination of experience and…
Added 18 mins ago
Medical Assistant or LPN - Gastroenterology
Premier Health
TROY, OH · Troy, OH · Troy
…procedural patient care, under the supervision of the Practice Manager and/or center…
Added 18 mins ago
MS
Registered Nurse, Health Center Group Manager - Toledo, OH
Military Spouse Jobs & VetJobs
United States
- $84,872 to $106,090 USD / year
Manages staff processes typically composed of health center manager, and multiple technical Team Leads as well as indirectly managing all daily operational processes for Medical Directors…
Added 18 mins ago
E
Teacher Aide or Teacher I
ECS4KIDS
Leesburg, FL
- $16.7 to $18.56 USD / hour
Qualifying employer for Public Service Loan Forgiveness Program
Added 18 mins ago
Software Engineer I, Full Stack, Promotions
Chewy
Boston, MA
Experience writing tests and debugging code; familiarity with version control and code review workflows
Added 23 mins ago
PAYROLL TECHNICIAN
Neighborhood House Association
San Diego, CA
…State and Federal Government. Additionally, some Social Service Program positions may be funded in whole or in part through grant funds. Because positions and salaries may be funded through…
Added 23 mins ago
CW
Client Manager - Lancaster
City Wide Facility Solutions
Columbus, OH
- From $60,000 USD / year
The Facility Solutions Manager (FSM) serves as the primary relationship manager for a portfolio of commercial clients. This role is responsible for client retention, service expansion,…
Added 23 mins ago
CW
Client Manager - Mansfield
City Wide Facility Solutions
Columbus, OH
- From $60,000 USD / year
The Facility Solutions Manager (FSM) serves as the primary relationship manager for a portfolio of commercial clients. This role is responsible for client retention, service expansion,…

SimpliGov LLC

Customer Operations & Automation Manager

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

About SimpliGov

SimpliGov is the government operations platform where state and local agencies design, run, and improve how their programs operate. We help agency teams move applications, approvals, signatures, and payments across systems and departments, without waiting on IT backlogs, long transformation projects, or outside consultants.

Our work puts the people who know the programs best in control of how the work gets done. We value simplicity, ownership, and results, and we're committed to helping government teams deliver reliable, better-run programs for the constituents who depend on them.

Position Overview

The Customer Operations & Automation Manager builds the AI-first operating system behind SimpliGov's customer team, redesigning how Customer Success works internally so government customers get faster, more consistent, and more proactive service. This role is Customer Success's owner of customer data and process, the primary liaison to Revenue Operations for Salesforce, and the owner of Professional Services capacity planning, forecasting, and reporting. It reports to the Director of Professional Services, has no direct reports initially, and partners closely with Customer Success, Revenue Operations, Finance, Support, Product, and Security and Compliance.

Key Responsibilities

Find, prioritize, and ship AI and automation use cases across the customer lifecycle, such as renewal and QBR prep, account health summaries, call and meeting notes, ticket triage, and risk alerts
Build and maintain automated workflows in Salesforce Flows, CS tools, and approved AI platforms, and measure each one's impact (hours saved, response time, adoption), retiring what does not deliver
Set standards for responsible AI use with customer data, partnering with Security and Compliance so workflows meet public-sector data requirements
Train and enable CSMs on new tools and prompts, and maintain a shared library of approved AI workflows
Map and improve the customer journey end to end, from sales-to-onboarding handoff through implementation, adoption, renewal, and expansion, and own the account health score model, including inputs, weighting, thresholds, and the actions each score triggers
Design and document CS playbooks, SLAs, and escalation paths, drive adoption across the team, and plan capacity and book-of-business coverage models as the customer base grows
Run the voice-of-customer loop (surveys, NPS/CSAT, feedback themes) and route insights to Product and leadership
Serve as Customer Success's primary partner to Revenue Operations: own CS data quality in Salesforce, agree shared metric definitions with RevOps and Finance (GRR, NRR, churn, expansion), and keep integrations across shared tools working
Build and maintain CS dashboards and the renewal forecast view, and prepare CS data for leadership and board reporting
Own Professional Services data, capacity plans, and demand and revenue forecasts, and produce regular PS reporting (utilization, project health, on-time and on-budget delivery, margin, backlog, time to go-live), flagging capacity gaps and delivery risks early and identifying recommendations

KPIs this role influences: hours saved per CSM per week, CSM adoption of automated workflows, Salesforce CS data completeness, Time to Productivity (SimpliGov team members), Time to Value (SimpliGov customers), renewal forecast accuracy, GRR/NRR, and CSAT/NPS. Specific targets are set once baselines are measured.

Qualifications

Required

5+ years in Customer Operations, Revenue Operations, Support Operations, or a similar B2B SaaS role
Strong Salesforce skills: reports and dashboards, the data model, and building or specifying Flows
Hands-on experience with LLM tools and AI platforms (e.g., Salesforce Agentforce, Claude, ChatGPT Enterprise) and automation tools (e.g., Zapier, Workato)
Proficiency with a Professional Services Automation platform such as NetSuite OpenAir or Big Time
Proficiency with customer support systems (e.g., Salesforce Service Cloud, Zendesk) and experience with a Customer Success Platform (e.g., Gainsight, ChurnZero, Vitally)
Track record of shipping automations or AI workflows that the team actually adopted, with measurable results
Process design experience: mapping workflows, writing playbooks, and leading change across a team
Working knowledge of SaaS retention metrics (GRR, NRR, churn, health scoring, renewal forecasting)
Clear communicator who can turn business needs into technical requirements, and back again

Preferred

GovTech or public-sector SaaS experience, including contract-driven renewals and procurement cycles
Salesforce Administrator certification
Familiarity with data security expectations for government customers (e.g., SOC 2, StateRAMP/FedRAMP)

What We Offer

Competitive compensation
Comprehensive health, dental, and vision benefits
401(k) with company match
Generous paid time off and flexible work arrangements
Opportunity to drive digital transformation in government

Equal Employment Opportunity

SimpliGov is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

E-Verify

SimpliGov participates in the federal government's E-Verify program, which confirms employment authorization through an electronic database maintained by the SSA and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates.

Apply About employer

Report this job