Jobs in the United States

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Added 1 min ago
Dialysis Clinical Manager Registered Nurse - RN
Fresenius Medical Care
Portsmouth, NH
Training and advancement: You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding,…
Added 2 mins ago
SH
Clinical Manager - RN - Home Health
Supplemental Health Care
Denver, CO
- $2,260 to $2,487 USD / week
Must possess a valid state driver's license and automobile liability insurance · Must have an RN license in the State of employment
Added 2 mins ago
SH
Nurse Manager Registered Nurse
Supplemental Health Care
Chicago, IL
- $1,969 to $2,176 USD / week
Supplemental Health Care is connecting Nurse Manager Registered Nurses with top-tier hospital contracts in Chicago, Illinois.
Added 5 mins ago
GM
Groundskeeper - Coldwater
Greystar Management Services, LLC
Austin, TX
- $17 to $19 USD / hour
Incumbents must have valid driver’s license to operate a golf cart on property
Added 7 mins ago
S
Manufacturing Associate
STIIIZY
Sidney, NY
- $18.5 USD / hour
Flexible availability for day and night shifts
Added 7 mins ago
S
Retail Inventory Coordinator
STIIIZY
Vernon, CA
- $23 USD / hour
…creating dead inventory. Reporting directly to the Procurement Manager, this role blends analytical planning with real-time coordination and supplier management. This role requires a strong…
Added 7 mins ago
S
Retail Buyer
STIIIZY
Vernon, CA
- $60,000 to $65,000 USD / year
Reporting to the Retail Procurement & Marketing Operations Manager, the Retail Buyer will play a key role in managing purchasing activities, vendor relationships, and inventory performance…
Added 7 mins ago
SC
TopStitch - Early Career Development Program
Stitch Consulting Services, Inc.
Indianapolis, IN
- $70,000 USD / year
TopStitch is our early-career developmental program at Stitch, built to develop a new generation of AI-enabled young professionals. You'll join a select group of just 2-3 high-caliber peers…
Added 7 mins ago
S
Mountain Studio Associate Manager | Boulder, CO (FT)
Stio
Boulder, CO
- $52,000 to $60,000 USD / year
The Mountain Studio Associate Manager must live within a reasonable commute of the Boulder Mountain Studio
Added 7 mins ago
S
Mountain Studio Retail Lead | Bend, OR (Seasonal Full-Time)
Stio
Bend, OR
- $18 to $21 USD / hour
- Full-time
The Mountain Studio Retail Lead must live within a reasonable commute of our Bend, OR Mountain Studio
Added 8 mins ago
C
Sales Manager (Part Time)
Carter's
Pismo Beach, CA
- $19.25 to $23.25 USD / hour
- Part-time
Added 8 mins ago
Sales Associate
United Pacific
Los Angeles, CA
…theft and inventory shrinkage. You will report to the Store Manager and will receive direct supervision within a framework of well-defined United Pacific company policies and procedures. In…
Added 8 mins ago
Dealership Sales Manager
Camping World
Golden, CO
Valid driver’s license required
Added 8 mins ago
D
District Manager
Driveline
Grand Junction, CO
- $43,888 to $45,000 USD / year
Summary We are seeking a highly motivated, results-driven Retail Operations Manager to lead a team of 100+ hourly merchandising associates, covering 200+ retail locations within a specific…
Added 9 mins ago
Engineering Manager III
General Atomics
Centennial, CO
We have an exciting opportunity for a Space Avionics Manager to join our Space Electrical Engineering team located in Englewood, CO. We are looking for someone with drive, talent, and…
Added 9 mins ago
HH
Surgical Services Nurse Manager
HCA Healthcare
Centennial, CO
- $94,078.4 to $142,147.2 USD / year
We are seeking a(an) Surgical Services Nurse Manager with HCA HealthONE Centennial to promote growth and unlock possibilities. At HCA Healthcare, we are committed to the care and…
Added 9 mins ago
W
Swing Driver, Residential
WM
Englewood, CO
- $31 USD / hour
Shift: Start time between 5 AM - 6 PM (10-12 Hour Shift on Average)
Added 9 mins ago
HH
Business Office Trainer
HCA Healthcare
Englewood, CO
- $21.82 to $32.72 USD / hour
…business office team. Under guidance of the Business Office Manager, you will serve as the technical expert with regard to office functions and training for the insurance verifications…
Added 9 mins ago
Floor Care Sales Representative - South Denver, CO
Herc Rentals
Englewood, CO
Provide recommendations for improvement to your manager and the company
Added 9 mins ago
HH
RN Stepdown ICU
HCA Healthcare
Englewood, CO
- $36.68 to $53.52 USD / hour
…through open, collaborative relationships with your direct manager or more formal opportunities through hospital councils and national nursing initiatives. You'll help shape decisions that…
Added 9 mins ago
Project Engineer Senior Staff
Lockheed Martin
Englewood, CO
…in planning, tracking, and executing avionics work scope and program…
Added 9 mins ago
SI
Festival Agent, Customer Support Operations
Sundance Institute
Boulder, CO
- $19.29 USD / hour
…questions. Working closely under the direction of the Festival Manager, Customer Experience, the Festival Agent, Customer Support Operations helps further Sundance Institute's commitment to…
Added 9 mins ago
UO
Principal Employee Relations Consultant
University of Colorado Denver
Boulder, CO
- $82,000 to $92,250 USD / year
What You Should Know This position provides a hybrid work modality with at least 3 days per week in the office
Added 9 mins ago
Facilities Engineer
University of Colorado Denver
Boulder, CO
Added 9 mins ago
U
Manager Clinic Operations - Primary Care
UCHealth
Fort Collins, CO
- $35.74 to $57.19 USD / hour
UCHealth promotes a culture that invests in professional success and personal well-being through a comprehensive total rewards program. *

SimplePractice

VP of Customer Support

United States

$228,043 - $285,054 USD

Apply on simplepractice.com About employer

Applications open in a new tab.

Job details

Pay: $228,043 - $285,054 USD
Experience: 10+ years in customer support or customer experience leadership, including at least 5 years at a VP or equivalent level owning a team of meaningful scale
Posting language: English
Posted: Nov 9, 2026

Original job description

About Us

At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice.

More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden - empowering solo and small group practitioners to thrive alongside their clients.

Award-winning and people-first, SimplePractice is shaping the future of health tech. In 2026, we were recognized by BuiltIn as a Best Remote Company to Work For, Software Guru's Best Places to Code, Becker Healthcare Telehealth Companies to Know, and we won a MedTech Breakthrough Award for Best Practice Management Solution Provider.

The Role

SimplePractice is looking for a VP of Customer Support to reimagine what support means for our clinicians. We believe every interaction a clinician has with our team is part of their product experience, not separate from it. This is a rare opportunity to reshape a support organization from the ground up around that belief, at a company with the scale, resources, and executive commitment to make it real.

You will own support strategy, operations, and execution for a team of 250 people spanning email, chat, and phone. You will report to the Chief Commercial Officer, who oversees all customer facing functions from sales through support, and you will have a direct mandate to define what personalized, proactive support looks like for our clinicians and to build the organization that delivers it. You will own and drive the evolution and design of the future of support experiences at SimplePractice, in close partnership with Product.

This role is for a leader who can fundamentally shift how a large team thinks about its role, not just how it operates. You bring exceptional change management skill, a strong point of view on where and how AI should be deployed to improve the customer experience, and the operational discipline to turn that vision into team structure, process, and daily practice.

Responsibilities

Support strategy and operating model

Design and scale a tiered support model, spanning premium, scaled, and product specific support (for example, Billing and Insurance), so effort and experience are matched to customer need
Set clear SLA and quality standards across email, chat, and phone, and build a consistent handoff process between channels
Build one operating model and standard of experience across all product categories

AI and technology adoption

Own the strategy and roadmap for AI across the support organization, and drive its adoption in a way that improves the customer experience, not just efficiency
Identify where technology should extend the team's capability and where human judgment and warmth matter most, and design the model accordingly
Build the internal capability to keep evolving this model as the technology and customer expectations change

Cross-functional partnership

Partner with Product to co-design the future of the support experience, including how AI, self-service, and human support work together as one system
Partner closely with Product and Engineering so customer insight shapes the roadmap, and new products launch with support built in from the start
Represent the voice of the customer in company strategy discussions
Own support cost, quality, and experience as connected business outcomes, and report on them accordingly

Team leadership

Recruit, develop, and retain a strong leadership bench across a large, geographically distributed team
Improve team coverage and availability to meet clinicians where and when they need help

Change leadership and transformation

Lead the organization through a significant shift, resetting how the team thinks about its role in the customer experience, not just what it does day to day
Translate that shift into new team structures, workflows, and daily habits, and build the manager capability to sustain it
Connect team skills, training, and process improvements directly to measurable customer outcomes

Desired Skills & Experience

10+ years in customer support or customer experience leadership, including at least 5 years at a VP or equivalent level owning a team of meaningful scale
Exceptional change management skill, with a track record of shifting how a large team thinks and operates, not just issuing new policy. You can speak to a specific transformation you led, from strategy through implementation, with clear results
Demonstrated ability to connect team skills, structure, and process directly to customer outcomes, and to build the measurement discipline to prove it
Direct experience building a tiered support model, such as premium, scaled, and product or line of business specific support
Direct experience deploying AI in a support organization to improve the customer experience, with a clear view on where automation helps and where it doesn't
Strong technical fluency and demonstrated experience partnering with Product and Engineering, including on new product launches
A commercial mindset, with a clear understanding of how support connects to retention, expansion, and brand
Curiosity and a bias to action, with a demonstrated ability to form a point of view quickly and move forward
SMB customer base experience strongly preferred
Healthcare software experience a plus, but not required
Experience managing distributed or global teams, including nearshore hubs, a plus

Benefits

We offer a competitive benefits program including:

Medical, dental, vision, life & disability insurance
401(k) plan with company match
Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
Mental health resources
Paid parental leave & Backup Care
Tuition reimbursement
Employee Resource Groups (ERGs)

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice.

For more information about our privacy practices, please contact us at privacy@simplepractice.com.

Notice to Candidates

SimplePractice has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team. We do not have any affiliation or connection to these situations and only post open roles on our official Careers page (simplepractice.com/careers) and reputable job boards like our official LinkedIn or Indeed pages.

All official SimplePractice recruitment emails will be sent from the domains @simplepractice.com, no-reply@greenhouse.io or no‑reply@linkedin.com email addresses.

Examples of fraudulent domains include careers-simplepractice.com, simplepractices.com, and simplepractice.careers.

Please note that SimplePractice will never ask candidates or new hires for money or payment of any kind at any stage of the recruitment or onboarding process.

Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.

The amount below represents the expected annual base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.

Base Compensation Range

$228,043 - $285,054 USD

Apply on simplepractice.com About employer

More about this job

Skills

Customer service
Sales
Change management
Customer experience
Customer insight
Team leadership
Leadership

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Work requirements

Jobs in the United States