Split Case Order Resolution Lead

Simon & Schuster was named to Forbes magazine list of America's Best Mid-Size Employers 2022. Simon & Schuster is a global leader in general interest publishing, dedicated to providing the best in fiction and nonfiction for readers of all ages, and in all printed, digital and audio formats. Its distinguished roster of authors includes many of the world's most popular and widely recognized writers, and winners of the most prestigious literary honors and awards. It is home to numerous well-known imprints and divisions such as Simon & Schuster, Scribner, Atria Books, Gallery Books, Pocket Books, Adams Media, Simon & Schuster Children's Publishing and Simon & Schuster Audio and international companies in Australia, Canada, India and the United Kingdom, and proudly brings the works of its authors to readers in more than 200 countries and territories. For more information visit our website at www.simonandschuster.com.

Simon & Schuster is seeking an organized, hands-on Split Case Order Resolution Lead to oversee the area where incomplete cartons are held and routed back to Split Case for order completion before returning to Packing.

This role manages the daily flow, organization, and tracking of incomplete cartons and leads a team of runners responsible for moving cartons between departments. Working closely with Split Case, Replenishment, Packing, and Inventory Control, the supervisor helps resolve missing-item issues, prevent backlogs, and ensure orders are completed accurately and in time to meet shipping commitments.

Key Responsibilities

Area Management and Order Completion

• Oversee daily operations of the incomplete carton area, maintaining an organized workflow and clear visibility into outstanding orders.
• Establish and maintain designated locations for cartons awaiting research, replenishment, additional picking, or return to Packing.
• Prioritize cartons based on wave commitments, shipping deadlines, time awaiting completion, and direction from operations leadership.
• Ensure incomplete cartons are identified, tracked, and routed to the appropriate Split Case locations for completion.
• Monitor outstanding cartons throughout the shift, follow up on delays, and escalate issues that may affect order completion or shipping schedules.
• Coordinate the return of completed cartons to Packing, ensuring required items have been added and carton status is accurately updated.
• Maintain clear aisles and orderly staging areas to support safe, efficient carton movement.

Team Leadership

• Lead, assign, and coordinate the daily work of runners responsible for moving incomplete and completed cartons between designated areas.
• Adjust assignments and runner coverage as priorities and carton volumes change throughout the shift.
• Train employees on carton handling, routing, scanning, tracking, and department procedures.
• Set clear expectations for accuracy, productivity, communication, and safe work practices.
• Monitor team performance, provide coaching, and address concerns in partnership with department leadership.
• Communicate outstanding work, priorities, and unresolved issues during shift transitions.

Problem Resolution and Department Coordination

• Partner with Split Case, Replenishment, Packing, and Inventory Control to research missing items and resolve barriers to order completion.
• Use the Warehouse Management System and RF devices to review order details, inventory availability, replenishment status, and carton locations.
• Coordinate with department leaders to ensure cartons requiring additional work receive timely attention.
• Identify recurring causes of incomplete cartons and recommend improvements to reduce delays, unnecessary handling, and repeat issues.
• Communicate carton backlogs, urgent orders, and staffing needs to operations leadership.

Performance and Safety

• Track incomplete carton volume, time awaiting completion, completion rates, and other established department measures.
• Support applicable Labor Management standards while maintaining order accuracy and safe work practices.
• Reinforce company policies, standard operating procedures, and equipment safety requirements.
• Perform other related duties as assigned.

Qualifications and Requirements

• Previous experience in warehouse or distribution operations, preferably in split case picking, replenishment, packing, or order fulfillment.
• Prior experience leading employees, assigning work, and coordinating daily workflow.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Ability to research order issues, follow through on outstanding work, and recognize when escalation is needed.
• Working knowledge of Warehouse Management Systems and RF devices.
• Basic computer skills and the ability to maintain accurate tracking records and operational reports.
• Effective interpersonal and communication skills, with the ability to work across departments and shifts.
• Strong attention to detail and a commitment to order accuracy and timely completion.
• Ability to stand and walk throughout the shift and lift up to 50 pounds.
• Ability to follow and reinforce all company safety policies and procedures.
• Flexibility to work overtime as required by operational needs.
• High school diploma or equivalent preferred.

Simon & Schuster US is an equal opportunity employer (EOE). At Simon & Schuster US, the spirit of inclusion feeds into everything that we do. From employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. We are committed to equal employment opportunity regardless of race, color, national origin, religion, creed, sex (including pregnancy, sexual orientation, gender, gender identity or expression), age, citizenship status, marital status, and Veteran status where protected by law or any other characteristic protected by applicable federal, state, or local law. The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable. Additionally, employees have access to our industry-first, Broad Based Ownership program, which makes all employees partners in our shared success. We are committed to providing reasonable accommodations to qualified individuals in accordance with applicable law. If you need a reasonable accommodation during the application or interview process, please contact us at ssrecruitment@simonandschuster.com. Unrelated emails, such as following up on an application, will not receive a response.

Candidates hired for this or any other posted Simon & Schuster role will be employees of Simon & Schuster, LLC, subject to all policies, including the Workplace Privacy Notice, and eligible solely for the benefits plans thereof.