Jobs in the United States

25+ jobs

Save this search

Added 12 mins ago
CH
Mental Health Aide I or II (Residential Variable Float - Overnight Window)
Cascadia Health
Portland, OR
- $21.9 to $25.84 USD / hour
Promote a strengths-based, client-centered approach to help residents achieve their goals and transition to a less restrictive setting.
Added 22 mins ago
BO
Relationship Banker - Atlantic City SW NJ Market
Bank of America, National Association
United States
- $25 to $26.77 USD / hour
Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
Added 22 mins ago
BO
Relationship Banker - Trenton-Princeton Market
Bank of America, National Association
United States
- $25 to $26.77 USD / hour
Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
Added 27 mins ago
Market President
Columbia Bank
San Diego, CA · Irvine, CA
…senior local representative, the Market President builds strong client and community relationships, coordinates specialist partners, develops an effective leadership team, and ensures all…
Added 27 mins ago
Market President
Columbia Bank
Los Angeles, CA
…senior local representative, the Market President builds strong client and community relationships, coordinates specialist partners, develops an effective leadership team, and ensures all…
Added 44 mins ago
Scheduling Clerk Coordinator - FT -ROC - South Texas Health System
UHS
EDINBURG, TX
Added 1 hour ago
Retail Commission Sales Associate - Fine Jewelry, Merritt Island - Flex
Macy's
Merritt Island, FL
…tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele…
Added 1 hour ago
Seasonal Retail Commission Sales Associate - Fine Jewelry, Tyrone
Macy's
St Petersburg, FL
…tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele…
Added 1 hour ago
M
Retail Fragrances Sales Associate, Highland Grove - Full Time
Macy's
Highland, IN
- Full-time
As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance…
Added 1 hour ago
Seasonal Retail Commission Sales Associate - Fine Jewelry, Eastview
Macy's
Victor, NY
…tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele…
Added 1 hour ago
M
Retail Commission Sales Associate - Fine Jewelry, Ala Moana Center - Full Time
Macy's
Honolulu, HI
- Full-time
…tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele…
Added 1 hour ago
M
Retail Commission Sales Associate - Fine Jewelry, Chesterfield Town Center - Part Time
Macy's
North Chesterfield, VA
- Part-time
…tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele…
Added 1 hour ago
Seasonal Retail Commission Sales Associate - Fine Jewelry, Stanford Shopping Center
Macy's
Palo Alto, CA
…tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele…
Added 1 hour ago
M
Retail Commission Sales Associate - Fine Jewelry, Jefferson Valley - Part Time
Macy's
Yorktown Heights, NY
- Part-time
…tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele…
Added 1 hour ago
M
Retail Fragrances Sales Associate, Bloomingdale Court - Full Time
Macy's
Bloomingdale, IL
- Full-time
As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance…
Added 1 hour ago
M
Retail Fragrances Sales Associate, Westfield Valley Fair - Full Time
Macy's
Santa Clara, CA
- Full-time
As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance…
Added 1 hour ago
M
Retail Customer Experience Associate, Dayton Mall - Full Time
Macy's
Dayton, OH
- Full-time
In this role, you’ll also play a key part in client relationship building through outreach tools like My Client and social media. Your collaborative approach with peers, store leaders, and…
Added 1 hour ago
M
Retail Customer Experience Associate, Square One - Full Time
Macy's
Saugus, MA
- Full-time
In this role, you’ll also play a key part in client relationship building through outreach tools like My Client and social media. Your collaborative approach with peers, store leaders, and…
Added 1 hour ago
M
Retail Customer Experience Associate, Auburn - Full Time
Macy's
Auburn, MA
- Full-time
In this role, you’ll also play a key part in client relationship building through outreach tools like My Client and social media. Your collaborative approach with peers, store leaders, and…
Added 1 hour ago
M
Retail Cosmetics Sales Associate - Prestige Beauty, Moreno Valley - Part Time
Macy's
Moreno Valley, CA
- Part-time
…innovations that match their unique needs and style. Building lasting client relationships is at the heart of your role. You’ll proactively grow and manage a loyal client base through…
Added 1 hour ago
M
Retail Fragrances Sales Associate, Hulen Mall - Part Time
Macy's
Fort Worth, TX
- Part-time
As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance…
Added 1 hour ago
M
Retail Commission Sales Associate - Furniture/Mattresses/Rugs, Del Amo Fashion Center - Full Time
Macy's
Torrance, CA
- Full-time
Meeting daily sales goal challenges along with Client and Protection plan goals
Added 1 hour ago
M
Retail Commission Sales Associate - Fine Jewelry, Fox River - Part Time
Macy's
Appleton, WI
- Part-time
…tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele…
Added 1 hour ago
Seasonal Retail Commission Sales Associate - Fine Jewelry, Los Cerritos Center
Macy's
Cerritos, CA
…tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele…
Added 1 hour ago
M
Retail Cosmetics Sales Associate - Sulwhasoo, Flushing - Full Time
Macy's
Flushing, NY
- Full-time
…innovations that match their unique needs and style. Building lasting client relationships is at the heart of your role. You’ll proactively grow and manage a loyal client base through…

Silverback Strategies

Associate Director, Client Services (Remote)

Remote, United States

$120,000 to $160,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $120,000 to $160,000 USD / year
Experience: Years of Experience: 7+ years of client services, account management, or client strategy experience, with at least 4 years at a digital or performance marketing agency.
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Highlights:

• AdAge and Inc Magazine have named Silverback one of the best places to work.

• We are hiring an Associate Director of Client Services.

• Salary band is $120k-$160k with legit bonus and benefits.

• This is an opportunity to make a big impact at a smaller agency.

Today, we're looking for an Associate Director, Client Services to join our team. Our new Associate Director will serve as the strategic lead and trusted advisor for a portfolio of some of Silverback's most important client relationships. You'll own client health from end to end: understanding each client's business, connecting marketing performance to real business outcomes, spotting risk before it turns into churn, and finding the next opportunity to grow the partnership.

This isn't a hands-on-keys role. You won't be building campaigns in Google Ads or Meta, but you'll need to understand what those platforms are telling you, and what they're not. You'll work alongside our Paid Media, SEO, Measurement, and Creative teams to turn performance data into a clear story for clients, and you'll partner with delivery teams to make sure every account is both successful for the client and healthy for Silverback. This role is ideal for a seasoned client services leader who thrives on big-picture thinking, loves a good puzzle, and wants a real seat at the table.

Here's what we expect from our Associate Director, Client Services. - What You'll Do - • Client Strategy: Understand each client's business and marketing performance through data analysis, and develop cross-functional marketing strategies that ladder up to their business goals.

Performance Analysis: Analyze paid media performance across your portfolio by triangulating data from Google Ads, Meta Ads, Google Analytics, and client CRMs. When platform-reported conversions don't match pipeline in the CRM, you're the one who figures out why and explains it clearly.
Client Care: Build healthy, long-lasting client relationships through active listening and follow-through. Proactively monitor positive and negative client feedback to identify and mitigate churn risk before it affects the relationship.
Client Retention & Growth: Own retention and revenue growth for your portfolio. Identify strategic upsell and cross-sell opportunities, partner with our sales team on expansions, and lead the way through crisis moments with steady, solutions-first communication.
Delivery Margin Management: Partner with delivery teams to build 3-month rolling plans that balance client performance goals with margin targets. When an account is off track, dig into the root cause and resolve it through process changes, expectation resets, or rescopes.
Process Improvement: Regularly surface opportunities to improve how we work, whether that means increasing client value, eliminating waste, or making our people's jobs easier.
Client Innovation: Stay on top of changes in the marketing industry, understand how they impact your clients, and help clients navigate and capitalize on that change. Turn client wins into case studies that fuel our marketing.
Thought Leadership: Contribute a weekly news insight and point of view to keep our team and clients ahead of the curve. - What We're Looking For - • Years of Experience: 7+ years of client services, account management, or client strategy experience, with at least 4 years at a digital or performance marketing agency. Previous agency experience is a must-have.
Paid Media Fluency: You don't need to be a platform expert, but you need to speak the language. You're comfortable with the metrics Google Ads, Meta Ads, Google Analytics, and CRMs report out, and you know how to triangulate them to find the real story.
Deductive Reasoning: When something doesn't add up, you work the problem. You connect the dots across data sources, client conversations, and team input to get to the root cause and the right next step.
Communication: Your verbal and written communication is sharp, clear, and confident. You can explain a complex performance story to a CMO in plain English and write an email that gets a stalled decision moving.
Self-Awareness: You know your strengths, own your blind spots, and actively seek feedback. You read the room well, both with clients and with your team.
Big-Picture Thinking: You see how a single campaign ties to a client's revenue, how one account ties to the health of the portfolio, and how the portfolio ties to Silverback's growth.
Intellectual Curiosity: You ask "why" until you get to something useful. You're energized by learning your clients' businesses, industries, and what's changing in marketing.
Comfort with Ambiguity: You don't need a perfect playbook to take action. You make sound calls with incomplete information and adjust as things evolve.
Resilience: Tough client moments, shifting priorities, and bad news don't knock you off course. You stay steady, solutions-focused, and ready for the next challenge. - Why Silverback? - • Silverback isn't for everybody. If you're an A player, you will get paid more, learn more and grow faster with support from a smart and fun team. If you're a B player, you will be miserable.
Make an impact: We're a small agency. Everybody has the opportunity to drive change and impact.
Get paid: We hire the best and pay them generously.
Do cool shit: From media to SEO to measurement, learn the cutting edge of what works. - Benefits & Perks - • Unlimited PTO
Comprehensive health, dental, and vision plans
Virtual Team Events and a fun, casual, inclusive company culture
Company-paid ClassPass membership
12 weeks of Paid Parental Leave
Summer Fridays
401(k) with Employer Match - Work Environment - • We're a fully remote agency with employees working across the continental United States. At Silverback, you'll be part of a remote work culture that emphasizes smooth, productive online communication.
We at Silverback pride ourselves on being an extremely tight-knit team. We boast an unparalleled culture of collaboration, empathy, and a truly "work hard, play hard" mentality.
Ad Age, Inc. Magazine and The Washington Post have named Silverback one of the best places to work in the Country and our CEO is a DIGIDAY Top Boss. Apply today & discover for yourself what makes Silverback Strategies such a special place to work. We can't wait to hear from you!

Silverback Strategies is an equal opportunity employer. If you believe you meet the qualifications for the position, then we invite you to apply. We celebrate the free flow of conversation, ideas and opinions at Silverback, but actions such as bullying, discrimination, harassment or retaliation of any kind are strictly prohibited in our workplace. We are committed to providing a safe, open and accommodating environment that allows all of our team members to thrive. Employment decisions are made without regard to age, color, disability, family, genetic information, origin, race, religion, sex. For more information, we invite you to visit eeoc.gov.

Apply About employer

Report this job