Front Desk Receptionist Full-Time

Job Title: Front Desk Receptionist

Job Summary: This position is responsible day-to-day administrative and general office duties including word processing, filing, faxing, and data entry. Receives incoming telephone calls in a prompt, courteous, and professional manner and greets/assists visitors in the same manner.

Job Responsibilities/Tasks:

• Welcomes patients/visitors of the practice in a hospitable manner, determines the reason of visit and appropriately directs them to the necessary person(s) or department(s).
• Timely answers telephone calls and communicates in a professional manner to callers. Routes calls appropriately, and offers callers voicemail, paging, and/or redirection as needed.
• Directs patients/visitors to designated waiting areas.
• Facilitates patient flow and promptly communicates any delays with appointments, patients, and/or clinical staff.
• Explains, in detail, any financial requirements to patients/visitors/responsible parties and effectively collects copays as required.
• Adheres to all practice policies and procedures regarding safety and security and upholds confidentiality of sensitive information such as computer passwords and keyless entry codes.
• Responsible for maintaining the reception/patient waiting areas and office files in an organized and cleanly manner.

Required Skills/Abilities:

• Strong knowledge of administrative policies, procedures, claims processing, and the preparation of patient charts.
• Knowledge of medical terminology.
• Strong verbal and written communication skills.
• Ability to utilize a multi-line phone system, including transferring calls and paging.
• Ability to demonstrate a high-degree of tact and diplomacy while multi-tasking and handling a high volume of patients/calls.
• Ability to type a minimum of 40 WPM
• Ability to remain calm and excel when under pressure with minimal supervision
• Ability to think quickly and problem solve when issues arise
• Ability to competently handle upset patients/disputes over the phone while patiently working with them to resolve their concerns.
• Skills in practice management software and Microsoft Office software such as Word, Excel, etc.

Qualifications

Education:

• High School Diploma or Equivalent

Experience:

• At least one year of experience in customer service or reception
• Preferably in a medical office setting

Disclaimer: This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Work Environment: Well-lighted medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office.