Senior Transportation Services Program Operations Manager

At Significance, we believe the best results come from investing in great people. As a woman-owned consulting firm supporting federal civilian and Department of Defense customers, we bring together talented professionals who are passionate about solving complex challenges and making a meaningful impact.

We're proud of the culture we've built - one rooted in trust, collaboration, respect, and genuine relationships. Our people are empowered to share ideas, grow their careers, and deliver exceptional results while supporting missions that matter. It's a culture we're proud of, and one that has earned us recognition as a Washington Business Journal Best Place to Work for seven consecutive years.

Significance, Inc. is seeking a Senior Transportation Services Program Operations Manager to join our growing team supporting the Department of Health and Human Services (HHS). This position requires the ability to obtain and maintain a Public Trust and is expected to support a hybrid schedule with approximately 2-3 days onsite per week.

POSITION OVERVIEW

Significance Inc. is seeking an experienced, analytical leader to support the HHS Transportation Services (TS) program. This position combines day-to-day transit subsidy operations with financial management, client billing, federal policy implementation, systems modernization, stakeholder engagement, and process improvement. The successful candidate will use data-driven analysis and strong cross-functional coordination to strengthen service delivery, support accurate funding and reporting, and advance complex program and technology initiatives.

KEY RESPONSIBILITIES

Program Operations & Stakeholder Coordination:

• Oversee daily operational workflows for the Transit Subsidy Program, including its client platform and related HHS and Treasury funding tools.
• Coordinate client communications and issue resolution across TS programs, working with federal counterparts, customers, vendors, and financial partners.
• Lead complex transit benefit and charge card initiatives, maintaining project scope, schedules, stakeholder alignment, and appropriate boundaries around inherently governmental functions.

Financial Management, Funding & Billing

• Coordinate the monthly client billing cycle and funding processes, including follow-up on required client actions across TS lines of business.
• Support the federal team in coordinating fiscal-year funding agreements and establishing completed agreements in the HHS invoicing system.
• Monitor funding status, customer utilization, revenue recovery, forecasts, and variances; support billing reconciliation and related accounting activities.
• Develop Excel-based financial models, perform trend and cost analysis, and prepare monthly, quarterly, and annual reporting for HHS leadership.

Systems, Projects & Integration:

• Coordinate transportation system enhancements, upgrades, and enterprise transitions, including requirements development, user acceptance testing, release readiness, and rollout communications.
• Work with technical teams and vendors to support integrations across TS applications, external platforms (including Citibank, WMATA, and Edenred), HHS financial systems, and interagency funding processes.
• Translate business needs and operational findings into clearly defined system improvements, process changes, and implementation priorities.

Policy, Compliance & Charge Card Operations:

• Apply applicable HHS, Department of Transportation, and other federal transit benefit guidance; help translate policy updates into compliant procedures and participant instructions.
• Provide senior-level charge card and banking coordination, including escalated issues, servicing-bank engagement, delinquency mitigation, reconciliations, internal controls, and SmartPay transition readiness.
• Support compliance with applicable federal and departmental financial regulations, reporting requirements, and records-management practices.

Analytics, Improvement & Knowledge Management:

• Analyze large operational and billing datasets to identify trends, cost-saving opportunities, recurring problems, and opportunities to improve customer service.
• Create useful dashboards and performance reporting to communicate findings, measure results, and support evidence-based decisions.
• Maintain procedures, project documentation, and organized SharePoint/Teams repositories that support collaboration, version control, and business continuity.
• Use Microsoft 365 tools, including Excel, SharePoint, Teams, Outlook, OneDrive, and Power Automate, to streamline approvals, notifications, and workflows.

Required Skills:

Bachelor's degree in Finance, Accounting, Business Administration, Public Policy, or a related field.

• Five or more years of progressively responsible experience in operations management, business analysis, financial analysis, project management, or a comparable program role.
• Strong Microsoft Excel capability, including financial modeling, budgeting, forecasting, variance analysis, and management reporting.
• Knowledge of financial reconciliation, cost analysis, accounting principles, and internal controls.
• Demonstrated ability to analyze complex datasets, identify trends, and translate findings into actionable recommendations.
• Experience coordinating technical implementations or system migrations and converting business requirements into system enhancements.
• Excellent written and verbal communication, organization, documentation, analytical, and problem-solving skills.
• Ability to work independently, manage competing priorities, and collaborate effectively across federal teams, customers, vendors, and technical partners.
• Ability to obtain and maintain a Public Trust determination.

Desired Skills:

Experience with federal financial and interagency systems or processes, such as G-Invoicing, PRICES, UFMS, FBIS, and CAM.

• Knowledge of federal transit benefit programs and applicable HHS and DOT policies.
• Experience with public-sector funding, budgeting, forecasting, accounting, or HHS Transit operations.
• Familiarity with government charge card policy, GSA SmartPay, and servicing-bank tools.
• Experience supporting transit or charge card applications, system integrations, testing, and release management.
• Proficiency with Microsoft Project and Visio for project planning and process mapping.
• Advanced use of SharePoint, Teams, and Power Automate for collaboration, document management, and workflow improvement.

At Significance, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.

We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a comprehensive and generous benefits package.

We are an E-Verify Employer

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf