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CI
Jr. Account Manager
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Sous Chef - Legal Sea Foods
LEGAL SEA FOODS
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Sr Manager, Customer Experience Data Strategy /Database Owner
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VH
Pharmacy Technician - Outpatient Rotational
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VH
Pharmacy Technician - Outpatient Rotational
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AA
Engineering Manager, Mobile
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WA-SeaTac
- $149,600 to $224,400 USD / year
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Added 4 mins ago
VH
Pharmacy Supervisor (Oncology Pharmacy Program)
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Facilities Assistant
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VH
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Added 11 mins ago
IU
Account Manager for Avionic Industry
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Added 12 mins ago
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T-Mobile Retail Store Manager ALEXANDRIA | Rose Hill Dr Spanish Preferred
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EXPERIENCE SPECIALIST NF-2 (LOCAL AREA MARINE MARTS AND FUEL STATIONS) $150 HIRING BONUS
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Added 13 mins ago
VH
Medical Support Assistant
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…deemed at least equivalent to that gained in conventional U.S.…
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Inventory Management Specialist
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Personal Lines Relationship Manager
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Commercial Lines Relationship Manager
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VH
Registered Nurse - Admission-Discharge / Care Coordinator
Veterans Health Administration
Baltimore, MD
- $78,368 to $153,501 USD / year
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Added 16 mins ago
VH
Licensed Practical Nurse-Community Living Center
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West Palm Beach, FL
- $46,076 to $76,252 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…

Signature Aviation

Guest Experience Associate

Dulles, VA, United States

$22 USD / hour

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Job details

Pay: $22 USD / hour
Posting language: English
Posted: Oct 30, 2026

Original job description

JOB DESCRIPTION

This is an active, hands-on position designed for someone who enjoys helping people and working in a fast-paced airport environment. You should be comfortable:

Lifting and moving heavy items , including baggage and other equipment
Working outdoors in changing weather conditions , including heat, cold, rain, and wind
Providing exceptional guest service and creating a welcoming experience for every guest
Being on your feet and physically active throughout your shift

As a Guest Experience Associate , you are a vital part of our hospitality team, ensuring every guest’s arrival, stay, and departure is handled with professionalism, warmth, and care. Your primary responsibility is to deliver an exceptional experience, by consistently reflecting Signature Aviation’s gold standard and commitment to service, safety, and guest satisfaction.

In this role, you’ll coordinate and support guest arrivals and departures, provide safe and courteous transportation to and from the airport and surrounding locations, and oversee secure airport access points; all while maintaining a guest-first mindset in every interaction.

This role is ideal for someone who thrives in a fast-paced, luxury-driven environment and enjoys creating memorable moments for others. Flexibility is essential, as shifts may include nights, weekends, and holidays, and tasks are performed both indoors and outdoors; sometimes in challenging weather or near active aircraft operations.

If you’re passionate about delivering hospitality with purpose and poise, this is your opportunity to shine.

RESPONSIBILITIES

(Other duties may be assigned)

Meet and greet guests and crews as they arrive at our facility via airside or streetside and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles.
Assist crews and guests with luggage, providing transportation from the facility to commercial terminal, hotel, or other nearby location as required, and fulfilling special requests.
Coordinate ground transportation and staging of personal vehicles for guests, passengers, and crew. Drive and secure guest vehicles when valet parking. Drive and park rental cars and drive, clean, and fuel crew cars as needed.
Identify crewmembers, passengers, visitors, and vendors in accordance with all security procedures.
Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.
Create accurate records pertaining to time worked and activities and services performed.
Communicate and coordinate passenger information with crew and company personnel and respond to questions.
Use the company contact management system to review, capture, and update customer preferences to provide a more personalized service experience.
Conduct identification checks for anyone entering the terminal and/or the Airport Operations Area (AOA) in accordance with all security procedures.

QUALIFICATIONS

Minimum Education and/or Experience:

High School Diploma or General Education Degree (GED).
At least 1 year of customer experience-related work in retail, hospitality, or sales is preferred.
Must possess a valid state driver’s license.
Minimum of 18 years of age.
Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
Must be legally authorized to work in the jurisdiction of employment.
Must be able to exercise good judgment and follow directions/directives from supervisor/management.
Able to drive standard and automatic transmission vehicles.

Additional essential knowledge and skills:

Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate and act on guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment is preferred.
Language Skills: Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety-sensitive tasks.Ability to read and comprehend documents such as safety rules, operating instructions and procedure manuals.
Critical Thinking / Reasoning Ability: Ability to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
Interpersonal Skills: Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration with team members and service to guests.
Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Computer Skills: Ability to use a computer, learn necessary company software and timely complete Signature’s training programs. Note : Pay ranges vary based on multiple factors, including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel. The pay range for this position is $22 per hour.

ABOUT US

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits:

Medical/prescription drug, dental, and vision Insurance
Health Savings Account
Flexible Spending Accounts
Life Insurance
Disability Insurance
401(k)
Critical Illness, Hospital Indemnity and Accident Insurance
Identity Theft and Legal Services
Paid time off
Paid Maternity Leave
Tuition reimbursement
Training and Development
Employee Assistance Program (EAP) & Perks

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

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