Customer Operations Coordinator - Operations

About Signant Health

At Signant Health, we help bring life-changing treatments to patients faster. We are a global evidence generation company that supports clinical trials with smart technology, scientific expertise, and hands-on operational support - so better data leads to better decisions in healthcare. We embrace AI and advanced technologies to enhance every aspect of what we do, from data analysis to operational efficiency.

Our teams work at the intersection of science, technology, and patient experience, delivering digital solutions powered by AI innovation that make clinical trials more efficient, more accurate, and more accessible around the world. Trusted by leading pharmaceutical companies and CROs, our platforms and services support studies across more than 90 countries and have contributed to hundreds of new drug approvals.

If you are motivated by meaningful work, global impact, and innovation in clinical research and digital health - including the opportunity to work with cutting-edge AI technologies - you will find purpose and opportunity at Signant Health.

About the Role

The Customer Operations Coordinator supports internal and external customers to ensure electronic devices are managed effectively throughout the operational process on behalf of client sites managing clinical trials.

Key Accountabilities

• Manage Sales Orders to ensure accurate creation and clarity of information for teams within the configuration center.
• Attend project kick-off meetings and client calls, as required.
• Serve as a point of contact for Client Services queries and questions.
• Responsible for generating internal export documentation.
• Responsible for ordering printed materials on behalf of clients, as directed by Client Services.
• Liaise with Client Services and external service providers to manage and communicate any shipment delays.
• Promote continual improvement within the Customer Operations area.
• Other responsibilities as required.

Knowledge, Skills & Attributes

Essential:

• Adherence to site Health & Safety standards.
• Accurate data entry and strong computer skills.
• Excellent written and verbal communication skills.
• Excellent organizational skills with the ability to prioritize effectively.
• Ability to work effectively with all levels of the organization.
• Team-oriented with a positive, can-do attitude.
• Understanding and/or experience of clinical trials or the pharmaceutical industry is an advantage.
• Minimum education: GCSE (UK) / High School diploma (US) or country equivalent.

Desirable:

• Experience in a fast-paced customer services environment.
• Experience in a warehouse environment.
• Experience in the import/export of pharmaceuticals or electronic devices.

Why Signant Health?

At Signant Health, your work has real impact. Everything we build, support, and deliver helps advance clinical research and bring new treatments to patients faster - improving lives around the world. Our teams combine science, technology, and operational expertise to solve complex clinical trial challenges, and every role contributes to that mission.

We offer a collaborative, global environment where you can grow your career while working alongside experts across clinical, technology, data, and operations, with opportunities to learn, take ownership, and drive meaningful innovation - not just maintain the status quo.

If you are looking for purpose-driven work, smart colleagues, and the opportunity to help shape the future of clinical research and digital health, Signant Health is the place to do it.

At Signant Health, accepting difference isn't enough - we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients, and our community. We are proud to be an equal opportunity workplace and an affirmative action employer, committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Prior to their start date, all new hires are required to be verified through a thorough background check and identity verification to confirm eligibility for employment.

Unsolicited resumes submitted by agencies or third-party recruiters directly to hiring managers or any Signant Health employee will not be considered and will not obligate Signant Health to any fees or terms associated with the submission.