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Added 1 min ago
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Principal Software Engineer - Oracle Labs & Experiences (Oracle Labs)
Oracle
Jefferson City, MO
- $118,700 to $194,400 USD / year
You'll collaborate across engineering, field, and product teams to prototype, test, and publish new labs and reusable assets that power lab events, workshops, and technical enablement…
Added 1 min ago
Field Engineer / Construction Surveyor
Brasfield & Gorrie, LLC
New Orleans, LA
Brasfield & Gorrie is currently accepting applications for Field Engineer / Construction Surveyor. Below are the main responsibilities for this position.
Added 1 min ago
Principal Software Engineer
Lyric
Jefferson City, MO
The Principal Software Engineer is responsible for shaping the technical direction of our products and driving the overall engineering strategy for our flagship initiatives. The position…
Added 2 mins ago
Senior DevOps Engineer
HISTOSONICS INC
Ann Arbor, MI
…HistoSonics is pursuing future indications across multiple applications including kidney, pancreas, prostate, neuro, women’s health, and other significant underserved human health areas, to…
Added 3 mins ago
Experienced Professional, Mechanical Engineering
WSP
Orlando, FL
WSP is currently initiating a search for an Experienced Mechanical Engineer for our Orlando, FL office. Be involved in projects with our Property and Buildings Team and be a part of a…
Added 3 mins ago
Ford Racing Program Management Analyst
Ford
Allen Park, MI · Dearborn, MI · Allen Park · Dearborn
Proficiency with Microsoft Office applications, particularly Excel and PowerPoint.
Added 4 mins ago
District Survey Manager
Department of Transportation
Great Falls, MT
…consultation. The position reports to the District Preconstruction Engineer (DPE) and is under the technical oversight of the Helena Photogrammetry & Survey Section. This position provides…
Added 5 mins ago
Senior Software Engineer
CPC Colonial Pipeline Company
Alpharetta, GA
The Senior Software Engineer designs, develops, modernizes, and supports business-critical applications for Colonial Pipeline. This role combines hands-on software engineering with…
Added 5 mins ago
Senior Director, Storage as a Service
Hewlett Packard Enterprise
Andover, MA · Spring, TX
…companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive…
Added 6 mins ago
Mechanical Engineer II
Vacuum Technology
Hingham, MA
…aerospace, defense, and thin-film technology. Dynavac specializes in applications for space simulation testing, thin‑film coatings, and other precision processes. Our systems combine…
Added 6 mins ago
Junior Software Engineer
Kalman & Company, Inc.
Remote, United States
We are seeking a motivated Junior Software Engineer to join our development team. In this role, you will help design, build, test, and maintain web-based applications using C#, ASP.NET (4.x…
Added 7 mins ago
Senior Technical IT Storage Engineer
Highmark Health
Jefferson City, MO
…ecosystem that includes infrastructure, systems, networks, applications, integrations, etc. They will work closely with other technical IT professionals, analysts, and engineers to build…
Added 7 mins ago
Project Estimator
TNT Crane & Rigging
Fort Worth, TX
Prepare technical proposals, budgets, schedules of values, and contract pricing for review by the Sales Engineer.
Added 9 mins ago
Staff Analytics Engineer
GE Vernova International LLC
United States
…constituents. Serve as the communications hub and "source of truth" for applications of the analytics in the field. Ensure that all teams have correct and timely information they need to…
Added 9 mins ago
Staff Analytics Engineer
GE Vernova International LLC
United States
…constituents. Serve as the communications hub and "source of truth" for applications of the analytics in the field. Ensure that all teams have correct and timely information they need to…
Added 9 mins ago
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System Studies Engineer II
Mitsubishi Electric Power Products, Inc.
Remote, United States
- $101,653 to $125,572 USD / year
…short-circuit, transient stability, control design, equipment applications, and other transmission and distribution (T&D) areas. Maintain, enhance, and apply knowledge of concepts,…
Added 9 mins ago
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Process Development Engineer
Actalent
Saint Paul, MN
- $100,000 to $117,000 USD / year
Process Development EngineerJob DescriptionThe Process Development Engineer plays a key role in developing robust, sustainable manufacturing processes for medical components and devices,…
Added 10 mins ago
Sr Field Applications Engineer
Avago Technologies U.S. Inc.
Remote, United States
Broadcom Inc has a job opening for a Field Applications Engineer (FAE) in the United States. The FAE will provide technical support at customers for industrial products in California.
Added 10 mins ago
Senior Material Planning Analyst - 1st Shift
GXO Logistics
Pryor, OK
Bachelor’s degree in Logistics, Business, Supply Chain or a related field, or equivalent related work or military experience
Added 10 mins ago
Data Acquisition Specialist - CPG Purchase Data
Acxiom
Jefferson City, MO
+ 3+ years of experience in data acquisition, data partnerships, data procurement, data operations, market research, or a related field.
Added 11 mins ago
NAMS2 - Software Engineer
Crown Innovations, Inc.
Mountain View, CA
Crown is looking for an experienced Software Engineer to work on the NAMS-2 project in Mountain View, CA to:
Added 12 mins ago
Vice President – Full Java Stack Engineer
ewminds consulting Services
Pittsburgh, PA
We are seeking a Vice President – Full Stack Engineer to join a mission-critical engineering team supporting a high-performance, regulated enterprise platform. This is a hands-on…
Added 12 mins ago
Senior Pre-Sales Infrastructure/Network Design Engineer
ewminds consulting Services
New York, NY
…consistency, and overall user experience across enterprise…
Added 12 mins ago
Software Dev Engineer, Antenna Calibration, Amazon Leo
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
As a Software Engineer for antenna calibration, you will collaborate with systems architects, hardware engineering design teams & FW/SW design teams to bring up and test systems combining…
Added 13 mins ago
Senior Software Engineer - Autonomous Vehicles
NVIDIA USA
CA
…only as good as the software that runs them, so we need an engineer who obsesses over quality, performance, and architecture, and who can turn algorithmic ideas into safe, fast,…

Sigma Computing

Digital Customer Success Manager

San Francisco, CA, United States
NY, United States

$100,000 to $118,000 USD / year

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Job details

Pay: $100,000 to $118,000 USD / year
Experience: 4+ years of customer success experience in SaaS, with a track record managing high-volume customer portfolios
Posting language: English
Posted: Nov 5, 2026

Original job description

Digital Customer Success Manager

This is an in-office role based out of our New York and San Francisco office.

About the Role

Sigma Computing is hiring a Digital Customer Success Manager to help scale success across our growing commercial book of business. Sigma is the AI runtime for business - a platform where teams build and run analytics, AI apps, and agents directly on governed warehouse data (Snowflake, Databricks, BigQuery, and more), using chat, a spreadsheet interface, SQL, or Python. In this role, you'll own a high-volume portfolio of mid-market customers who are leveraging Sigma to move from static dashboards to live, AI-powered workflows.

Success in this role is about smart prioritization. With a large book of accounts, you'll use data-driven signals and automation to focus your attention where it drives the most impact: accelerating adoption, surfacing expansion opportunities, and mitigating churn before it happens.

Key Responsibilities

Manage a high-volume portfolio of mid-market accounts through scalable engagement models (automation, self-service resources, and direct outreach), delivering a consistent, high-quality customer experience at scale
Drive rapid time-to-value through efficient coordination of self-serve onboarding, training, and enablement programs
Monitor customer health dashboards and use leading and lagging indicators (product adoption, feature utilization, active user growth, support ticket patterns, and time-to-value) to identify churn risk and expansion readiness
Apply cohort analysis and customer segmentation to identify trends and optimize engagement strategies across your portfolio
Develop and deliver targeted customer communications that enable self-service success and reduce reliance on direct touchpoints
Conduct focused customer meetings tied to specific outcomes: risk mitigation, expansion, or renewal
Use deep product knowledge to drive adoption of Sigma's features, including AI capabilities, and identify relevant use cases and upsell opportunities for each customer's context
Collaborate with Sales, Support, and Product to ensure clean handoffs and fast issue resolution
Contribute to the development and ongoing maintenance of scalable playbooks, templates, and resources that the broader CS team can leverage

Required Qualifications

4+ years of customer success experience in SaaS, with a track record managing high-volume customer portfolios
Demonstrated ability to analyze customer usage data and translate insights into action
Proficiency with customer success platforms (e.g., Gainsight, Vitally, Totango) and the analytics workflows that support them
Experience building or refining repeatable playbooks and scalable CS processes
Familiarity with data analytics and business intelligence concepts; you don't need to be a data engineer, but you should be comfortable talking to customers about their data workflows
Strong project management skills with the ability to run multiple workstreams simultaneously without dropping context
Excellent written and verbal communication, particularly in asynchronous and digital-first settings
Bachelor's degree in Business, Computer Science, or a related field

Preferred Qualifications

Experience with analytics or BI platforms (Tableau, Looker, Power BI, or similar); bonus if you've used or sold a product that sits on top of a cloud data warehouse
Familiarity with AI agents, AI apps, or AI-powered workflows in a business context; ideally you've helped customers adopt or get value from these tools
Basic SQL knowledge and comfort with data concepts
Experience building customer health scores and success metrics frameworks

Compensation & Benefits

The base salary range for this position is $100,000 – $118,000 annually. Actual compensation may vary based on a candidate's qualifications, skills, and experience. Base pay is one component of Sigma's total compensation package, which also includes variable pay (tied to goal achievement), stock options, and a comprehensive benefits package.

We encourage you to apply even if you don't meet every listed requirement.

About us:

Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.

Sigma announced its $80M in Series E financing in May 2026. The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.

Come join us!

Benefits For Our Full-Time Employees:

Equity
Generous health benefits
Flexible time off policy. Take the time off you need!
Paid bonding time for all new parents
Traditional and Roth 401k
Commuter and FSA benefits
Lunch Program
Dog friendly office

Sigma is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any other protected status. We look forward to learning how your experience can enable all of us to grow.

Note: We have an in-office work environment in all our offices in SF, NYC, London and Sydney. All roles have a 25% travel expectation unless explicitly stated otherwise.

Our Privacy Practices

When you submit a job application on this site, Sigma processes your personal data for the purposes of evaluating your candidacy for employment at Sigma and as otherwise needed throughout the recruitment and hiring process. Please review Sigma’s Candidate Privacy Notice for more details. Please note that your personal data may be transferred to a country other than the one in which it was provided (including to the USA, the UK, and Canada, Australia).

Sigma’s use of AI

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.

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