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Added 3 mins ago
Associate Product Manager
FranklinCovey
Jackson, MS
As an Associate Product Manager, you'll help build this work and help it land. Part of the role is classic product work: discovery, requirements, testing, and launch. An equally important…
Added 3 mins ago
Product Operations Specialist
FranklinCovey
Jackson, MS
…localization, support and knowledge, partner communication, enablement and team business operations. You will promote the standard for how that work is done and take repetitive work out of…
Added 3 mins ago
Training Content & Creative Development Specialist- Healthcare
RELX INC
Jackson, MS
Working closely with the Healthcare Program Manager, you will translate approved learning strategies, curriculum requirements, and business objectives into clear, engaging,…
Added 49 mins ago
Manager - Pricing & Contracts
Deloitte
Boston, MA
Manager - Pricing & Contracting (Government Pricing & Market Access)
Added 49 mins ago
Manager - Finance Managed Services
Deloitte
Boston, MA
…through a combination of operational excellence, technology enablement, and managed services. We support clients across finance and supply chain, as well as SAP, Oracle, and emerging…
Added 49 mins ago
Senior Account-Based Marketing Manager, Autodesk Flow, Media & Entertainment
Autodesk
Boston, MA
26WD101306 Senior Account-Based Marketing Manager, Autodesk Flow, Media & Entertainment
Added 49 mins ago
Product Marketing Manager - Tech, AWS Observability
Amazon
Boston, MA
…compelling customer value? At AWS, we're seeking a Product Marketing Manager who can shape the future of AWS Observability…
Added 50 mins ago
Enablement Manager - Sales Enablement
Red Hat
Boston, MA
Our team is growing! We're looking for a Senior Enablement Manager who can help shape how our sales, technical sales and partner teams develop the capabilities they need to succeed.
Added 53 mins ago
Product Marketing Manager, AI Solutions – Higher Education & Research
HP
Fort Collins · Spring
Own the development of strategic sales enablement assets, playbooks, solution briefs, competitive positioning, and executive presentations.
Added 1 hour ago
Unified Payables - Product Manager
U.S. Bank National Association
Minneapolis, MN · Atlanta, GA · Denver, CO
As the Product Manager, Unified Payables, you will be the dedicated, hands-on product owner for U.S. Bank's Unified Payables offering for middle-market clients: one bank-backed experience…
Added 1 hour ago
Health Care Research Manager - Deloitte Center for Health Solutions
Deloitte
Louisville, KY
What You will Do: As a Research Manager of the Center for Health Solutions, you will:
Added 1 hour ago
Life Sciences Research Manager - Deloitte Center for Health Solutions
Deloitte
Louisville, KY
What You will Do: As a Research Manager of the Center for Health Solutions, you will:
Added 1 hour ago
BH
Senior Manager, Content Marketing
Bamboo Health Inc
Louisville, KY
- $7.25 USD / hour
Bamboo Health is seeking a strategic and execution-oriented Sr. Manager Content Marketing to lead the development, activation, and performance of a modern content engine that unifies brand…
Added 1 hour ago
Director of Technology Alliances
Gray Swan AI
Remote, United States
- Drive joint go-to-market: Turn signed agreements into revenue: joint solution briefs, partner enablement, field alignment, co-marketing, and shared account planning. Make sure partners'…
Added 1 hour ago
Platform Growth Manager
Advocate Health, Inc.
Charlotte, NC
Data & AI Enablement – support the development, rollout, or maturity of enterprise data and analytics platform.
Added 2 hours ago
SI
Productivity Senior Manager
Salesforce, Inc.
CA
- $143,400 to $236,700 USD / year
This role serves as an experienced, trusted, strategic advisor responsible for developing and driving an enablement strategy tightly aligned with business priorities.
Added 2 hours ago
SI
Productivity Manager
Salesforce, Inc.
CA
- $117,400 to $193,700 USD / year
This role serves as an experienced, trusted, strategic advisor responsible for developing and driving an enablement strategy tightly aligned with business priorities.
Added 2 hours ago
Director, GTM AI Engineering
Samsara
Remote, United States
…Data Engineering to serve Sales, Customer Success, Support, Enablement, and GTM leadership. This is a hands-on Director role. Expect to spend about 70% of your time building (prototyping…
Added 2 hours ago
Vice President, Marketing
SmartRent
Phoenix, AZ
Lead positioning, messaging, pricing input, and launch strategy for new products and features across our hardware-enabled SaaS platform, from launch planning through sales enablement.
Added 3 hours ago
Product Owner, Workforce Management (Verint)
American Express
Sunrise, FL · Phoenix, AZ
…banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by…
Added 3 hours ago
Product Manager, AI & Emerging Technology
Compeer Financial
Bloomington, IL · Lakeville, MN · Sun Prairie, WI · Naperville, IL
As an AI Product Manager within Compeer's Product Enablement team, you'll help us explore that opportunity. You'll identify meaningful problems and jobs-to-be-done, build and prioritize a…
Added 3 hours ago
Vendor Enablement Specialist (VES)
Pax8, Inc
Denver, CO
Proven experience in sales enablement, partner enablement, or vendor program management, ideally within technology, cloud, software-as-a-service, or the channel.
Added 4 hours ago
Technical Program/Project Management V (E5)
Applied Materials, Inc
Santa Clara, CA
Senior Manager, Technical Project & Program Management
Added 4 hours ago
R2613426 Senior Technical Marketing Manager – Advanced Packaging
Applied Materials, Inc
Santa Clara, CA
We’re seeking a seasoned Technical Marketing Manager recognized as a subject-matter expert in Advanced Packaging. This role is responsible for defining product value propositions, building…
Added 4 hours ago
Manager, CX Operations
Teton.ai
Remote, United States
COMP: 120-145K USD BASE + PARTICIPATION IN OUR WARRANT PROGRAM

Sigma Computing

Digital Customer Success Manager

NY, United States

$100,000 to $118,000 USD / year

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Job details

Pay: $100,000 to $118,000 USD / year
Experience: 4+ years of customer success experience in SaaS, with a track record managing high-volume customer portfolios
Posting language: English
Posted: Oct 28, 2026

Original job description

Digital Customer Success Manager

This is an in-office role based out of our New York office.

About the Role

Sigma Computing is hiring a Digital Customer Success Manager to help scale success across our growing commercial book of business. Sigma is the AI runtime for business - a platform where teams build and run analytics, AI apps, and agents directly on governed warehouse data (Snowflake, Databricks, BigQuery, and more), using chat, a spreadsheet interface, SQL, or Python. In this role, you'll own a high-volume portfolio of mid-market customers who are leveraging Sigma to move from static dashboards to live, AI-powered workflows.

Success in this role is about smart prioritization. With a large book of accounts, you'll use data-driven signals and automation to focus your attention where it drives the most impact: accelerating adoption, surfacing expansion opportunities, and mitigating churn before it happens.

Key Responsibilities

Manage a high-volume portfolio of mid-market accounts through scalable engagement models (automation, self-service resources, and direct outreach), delivering a consistent, high-quality customer experience at scale
Drive rapid time-to-value through efficient coordination of self-serve onboarding, training, and enablement programs
Monitor customer health dashboards and use leading and lagging indicators (product adoption, feature utilization, active user growth, support ticket patterns, and time-to-value) to identify churn risk and expansion readiness
Apply cohort analysis and customer segmentation to identify trends and optimize engagement strategies across your portfolio
Develop and deliver targeted customer communications that enable self-service success and reduce reliance on direct touchpoints
Conduct focused customer meetings tied to specific outcomes: risk mitigation, expansion, or renewal
Use deep product knowledge to drive adoption of Sigma's features, including AI capabilities, and identify relevant use cases and upsell opportunities for each customer's context
Collaborate with Sales, Support, and Product to ensure clean handoffs and fast issue resolution
Contribute to the development and ongoing maintenance of scalable playbooks, templates, and resources that the broader CS team can leverage

Required Qualifications

4+ years of customer success experience in SaaS, with a track record managing high-volume customer portfolios
Demonstrated ability to analyze customer usage data and translate insights into action
Proficiency with customer success platforms (e.g., Gainsight, Vitally, Totango) and the analytics workflows that support them
Experience building or refining repeatable playbooks and scalable CS processes
Familiarity with data analytics and business intelligence concepts; you don't need to be a data engineer, but you should be comfortable talking to customers about their data workflows
Strong project management skills with the ability to run multiple workstreams simultaneously without dropping context
Excellent written and verbal communication, particularly in asynchronous and digital-first settings
Bachelor's degree in Business, Computer Science, or a related field

Preferred Qualifications

Experience with analytics or BI platforms (Tableau, Looker, Power BI, or similar); bonus if you've used or sold a product that sits on top of a cloud data warehouse
Familiarity with AI agents, AI apps, or AI-powered workflows in a business context; ideally you've helped customers adopt or get value from these tools
Basic SQL knowledge and comfort with data concepts
Experience building customer health scores and success metrics frameworks

Compensation & Benefits

The base salary range for this position is $100,000 – $118,000 annually. Actual compensation may vary based on a candidate's qualifications, skills, and experience. Base pay is one component of Sigma's total compensation package, which also includes variable pay (tied to goal achievement), stock options, and a comprehensive benefits package.

We encourage you to apply even if you don't meet every listed requirement.

About us:

Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.

Sigma announced its $80M in Series E financing in May 2026. The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.

Come join us!

Benefits For Our Full-Time Employees:

Equity
Generous health benefits
Flexible time off policy. Take the time off you need!
Paid bonding time for all new parents
Traditional and Roth 401k
Commuter and FSA benefits
Lunch Program
Dog friendly office

Sigma is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any other protected status. We look forward to learning how your experience can enable all of us to grow.

Note: We have an in-office work environment in all our offices in SF, NYC, London and Sydney. All roles have a 25% travel expectation unless explicitly stated otherwise.

Our Privacy Practices

When you submit a job application on this site, Sigma processes your personal data for the purposes of evaluating your candidacy for employment at Sigma and as otherwise needed throughout the recruitment and hiring process. Please review Sigma’s Candidate Privacy Notice for more details. Please note that your personal data may be transferred to a country other than the one in which it was provided (including to the USA, the UK, and Canada, Australia).

Sigma’s use of AI

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.

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