Archived listing. The details below describe a past opening.
MAJOR DUTIES AND RESPONSIBILITIES
Facilitate onboarding and development of new hires
- Review the IDET learning journey, expectations, milestones, and certification requirements with all new hires
- Facilitate virtual orientation and readiness sessions in advance of live IDET classes
- Co-facilitate IDET classes, including classroom instruction, workshops, role-plays, assessments, and hands-on learning activities
- Partner with the Director of Training & Development to prepare agendas, facilitators, materials, equipment, and learner communications
- Monitor learner progress and comprehension throughout onboarding and provide timely support or remediation when needed
- Coordinate with Sales Leadership and Field Sales Trainers to support a consistent and connected new-hire experience
- Reinforce approved Sight Sciences Values and Behaviors, selling skills, clinical knowledge, practice integration, and business execution expectations
Content and Curriculum Development
- Identify training needs through field observations, learner feedback, performance trends, and input from Field Sales Trainers, Sales Leadership and the sales team
- Partner with the Director of Training & Development and subject matter experts to develop and revise new-hire, continuing education, and field-based training content
- Assist with the creation of virtual training sessions, facilitator guides, participant materials, role-plays, assessments, job aids, and learning management system content
- Apply knowledge of ophthalmic practice workflow, clinical operations, patient flow, technology adoption, and account implementation to ensure content is practical and relevant
- Develop and document best practices that strengthen IDET curriculum and promote consistent field execution
- Support training needs associated with evolving business needs, product launches, commercial initiatives and other strategic priorities
Field Observation, Certification, and Coaching
- Conduct field-based observations and certifications with new hires and continuing development for tenured TDSs and IDRs, and support for representatives moving into expanded or more advanced responsibilities
- Assess new-hire performance against approved certification competencies, criteria, and documentation requirements
- Use the GROW coaching model and Field Coaching Report (FCR) to provide specific, actionable verbal and written feedback
- Communicate progress, strengths, development priorities, and certification readiness to applicable internal cross-functional partners
- Develop and coordinate follow-up coaching or remediation plans when a representative requires additional development, and provide objective observations and documentation to the representative’s manager when formal performance management may be appropriate. Support new product or indication launches
Field Trainer Coordination and Cross-Functional Partnership
- Coordinate new-hire field time with Field Sales Trainers and Sales Leadership to support development
- Prepare and align Field Sales Trainers on learning objectives, observation priorities, coaching expectations, and required documentation
- Partner cross-functionally with Sales, Marketing, HEMA, People Team, IT, Medical Affairs, Legal, Regulatory, and Meetings and Events to develop and execute training initiatives
- Ensure training materials and communications are accurate, compliant, aligned with approved messaging, and appropriately reviewed
- Represent IDET on assigned workstreams and meetings, share field insights, and adhere to company and department policies
QUALIFICATIONS
EDUCATION REQUIREMENTS
- Bachelor's degree or equivalent combination of education and relevant professional experience
EXPERIENCE REQUIREMENTS
- 5+ years of experience in ophthalmology or optometry, medical device, field sales, clinical operations, commercial training, or a related healthcare environment
- Strong understanding of ophthalmic practice operations, clinical workflow, staff roles, patient flow, and implementation of new technology
- Demonstrated ability to facilitate virtual, classroom, and field-based learning using adult learning principles
- Demonstrated ability to assess performance objectively and provide clear, actionable written and verbal coaching feedback
- Experience identifying field needs and translating them into practical training content, tools, and learning experiences
- Proficiency with PowerPoint, Excel, Microsoft Teams, and learning management systems; ability to demonstrate Sight Sciences Values and Behaviors
PREFERRED SKILLS
- Experience as ophthalmic practice administrator, trainer, clinical lead, or comparable ophthalmic role
- Knowledge of dry eye disease, meibomian gland dysfunction, ophthalmic diagnostics, practice workflow, and procedural implementation
PREFERRED SKILLS, continued
- Strong facilitation, presentation, written communication, relationship-building, and organizational skills
- Ability to manage multiple learners, schedules, field assignments, and training workstreams with limited supervision
- Demonstrated ability to work independently and build trusted partnerships across functions and levels of the organization
PHYSICAL DEMANDS
- Driving: A valid driver's license and a clean driving record are required. The Regional Training Manager will travel to customer and field locations and should be comfortable driving for extended periods and navigating varied routes.
- Lifting & Carrying: The role may require transporting and demonstrating medical devices, training materials, and equipment. The ability to lift and carry equipment weighing up to 50 pounds may be required.
TRAVEL REQUIREMENTS
This role requires pre-scheduled travel based on training and business needs, including multiple overnights per month and area travel. Travel and schedule flexibility are required.
NOTE
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, variation in workload, rush jobs, or technological developments).