Patient Concierge - We Will Train

Description Patient Concierge Are you someone who enjoys helping others, providing excellent customer service, and making a positive difference in a patient's experience? Empire Eye is looking for a friendly, dependable, and motivated Patient Concierge to join our team! We are willing to train the right candidate who has a strong customer service mindset and a desire to learn.

Empire Eye is a progressive ophthalmic medical and surgical practice nationally recognized for its extensive clinical experience, advanced technology, and proven results across a wide variety of eye care services. We are committed to diversity, equity, and inclusion and believe success starts with an environment where colleagues are respected, valued, and supported.

Why Join Empire Eye?

• Make a difference: Help patients feel welcome, informed, and cared for throughout their visit.
• Learn and grow: We provide training to help you build the skills and knowledge needed to succeed.
• Work with a great team: Join a collaborative environment that values respect, teamwork, and patient care.
• Build your career: Gain experience in a specialized healthcare setting with opportunities to learn and develop.

What You'll Do As a Patient Concierge, you'll help create a positive patient experience by supporting front-office operations and ensuring patients receive friendly, efficient, and professional service.

• Provide exemplary customer service and create a welcoming experience for patients.
• Greet patients and assist with check-in and check-out.
• Answer incoming phone calls and direct inquiries appropriately.
• Schedule patient appointments and coordinate care with other services.
• Verify patient demographic and insurance information.
• Obtain insurance referrals and authorizations as required.
• Complete patient registration in the electronic health record (EHR) system.
• Obtain required patient consent forms and financial agreements.
• Collect and update detailed patient medical histories.
• Process patient paperwork and maintain accurate documentation.
• Provide patients with information about services and what to expect during their appointments.
• Triage patient calls and route clinical questions to the appropriate clinical staff.
• Assist with patient follow-up and other administrative responsibilities as needed.

Requirements

What We're Looking For We're looking for someone personable, organized, dependable, and who enjoys working with people in a fast-paced healthcare environment who has

• High school diploma or equivalent.
• Minimum of one year of general office experience in a healthcare setting; ophthalmology experience preferred.
• Knowledge of Microsoft Office and Google Workspace (G-Suite).
• Excellent verbal and written communication skills, with the ability to clearly convey ideas and information.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong customer service, organizational, and multitasking skills.
• Attention to detail and ability to maintain patient confidentiality.
• Willingness to learn new systems and processes - we will provide training!

Benefits:

• Competitive Salary $19- $25
• Medical, Dental, and Vision Insurance
• Robust Ancillary Benefits
• 401(k) Plan with employer contribution
• Company-paid life insurance
• Generous PTO/Holiday
• EEO Statement